AXON COVID-19 SUPPORT CENTER

Axon’s mission is to Protect Life. We stand with all first responders who put their lives on the line every day to protect their communities. While heartened by many of the stories of people coming together during this crisis, we understand the immense toll it’s taking on public safety professionals, and can only imagine the daily stress you’re under working to protect your team and the citizens they serve. We are proud to consider ourselves your partner, and want you to know we’re here to help in any way we can.

We have a number of initiatives in play to help ensure the safety of your officers, staff and the communities they serve, which you can read about below. We’ll be updating this page frequently with additional programs and resources as they’re available. To receive email updates, submit your email below.

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COVID-19
Surviving COVID-19: Perspectives from the Front Line
Every public safety professional has been impacted in some way by the COVID-19 pandemic, In this webinar officers Travis St. Pierre from Louisiana State Police and Tim McCurley from League City, TX, discuss their personal experiences with COVID-19. Both officers tested positive for the virus and have returned to work since recuperating.
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COVID-19
The Mental Toll of COVID-19 Webinar
The anxiety and uncertainty created by COVID-19 is felt most acutely by those on the front line. While public safety professionals are used to dealing with high pressure environments and individuals in crisis, the pandemic has introduced a whole new level of stress for those in the field and their families.
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COVID-19
Dr. Ellie Graeden from Talus Analytics Shares Her Data Perspective on COVID-19
What is the risk profile of COVID-19 and what is happening from a scientific and data-analysis perspective? How do we take that information and translate it into something that is immediately practical? Watch the video with Dr. Ellie Graeden to find out more.
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COVID-19
Webinar: The Invisible Threat: COVID-19 and Officer Safety
Please join Deputy Sheriff Richard Carmona, former Surgeon General of the United States, for a live webinar discussing officer safety in the field during these unprecedented times. The webinar will live-streamed on Thursday, April 16th at 1:30PM PDT.
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COVID-19
Joining Forces during the COVID-19 Crisis
Any public safety or public health agency not already on our mobile platform who could benefit from using Axon Citizen for Officers and Axon Citizen for Communities during their response to the COVID-19 pandemic is eligible to receive free access to these tools.
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Letter From Rick Smith

The health and safety of our employees, families, and customers is of the utmost importance to us as we collectively navigate this evolving situation. Our mission is to protect life, and as this pandemic poses new threats to the health and well-being of our communities, we would like to share a few updates and steps we are taking to ensure the best support to you, our customers, as you continue to protect others.

Axon has continually monitored CDC guidelines and has accordingly advised employees to work remotely and limit travel only to that which is absolutely essential. We have stepped up hygiene practices in the facilities that need to remain open to deliver on our promises, such as our manufacturing areas and shipping warehouses, and any employee who is feeling ill or has potentially been exposed to COVID-19 has been instructed to stay home and fully self-quarantine for 14 days, as the situation requires. These steps ensure that we can continue to provide you with unmatched products and services while helping to protect the health of our communities.

Supporting our customers as they support our communities in this challenging time is our top priority. We can assure you that Axon’s customer operations are not expected to see interruption through the COVID-19 challenges. Customer support, technical support, ordering, online store and deployment services are operating normally and our team is here to help. While some installation services and training may be delayed due to current circumstances, we are working directly with impacted customers in those cases. Our team may propose remote alternatives to meetings that would normally occur in person. We appreciate your flexibility and open-mindedness as we leverage videoconferencing and limited travel to help prevent the spread of this virus. We will continue to adapt to this evolving situation with the best interests of our customers and the communities they serve in mind.

Axon's Global Supply Chain team remains vigilant and prepared to adapt to challenges in the globalized world. In 2019 our Global Supply Chain team took action to diversify our supply chain and global manufacturing footprint. As a result of these actions we are in a better place to handle COVID-19, as we are able to produce and ship our critical core products with little to no interruption. We feel confident in our preparations, and while there are still many unforeseen challenges that lay ahead, we are fully committed to working through them together to ensure the best experience for our public safety partners.

Thank you for working with us, and thank you for being part of the Axon network.

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FAQs for PPE Gear
Will hand sanitizer be delivered free of charge to agencies?

Yes. Working in partnership with distillers, we are producing and shipping to agencies and first responders at no-cost to them. There is no obligation.

How much can you send to one agency?

We will provide as much as possible to your agency based on the supplies we have and demand.

How soon can you ship the PPE gear?

We anticipate that we will begin shipping on April 16th, if not sooner.

Is the hand sanitizer available to non-Axon customers?

Yes. Our focus is any first responders with the greatest need. You do not have to be an Axon customer.

What specs or guidelines did you adhere in producing this hand sanitizer?

The distilleries we are working with follow the World Health Organization’s recommended recipe that prescribes an alcohol percentage between 60-80%.

What size and quantities will be available to our law enforcement partners?

Three sizes will be made available to our partners.

- 8 oz bottles

- 3.3 oz bottles

- Bulk by the gallon

How are we shipping and from where?

We are shipping from our Scottsdale, AZ, Headquarters using UPS ground shipping.

Will I get notified when my shipment goes out?

Yes, you will be notified by email, which will include how much PPE we shipped and the UPS tracking number.

I have a donation form that needs to be completed, where do I send it?

Please email to aid@axon.com as soon as possible for review.

If we no longer have a need, how do we cancel the request?

If you have received PPE from other sources, you can cancel your order so that we can distribute the supplies to other agencies. Please email aid@axon.com.

Is Axon shipping N-95 masks?

No, we are not shipping N-95 masks because we did not want to interfere with this critical supply needed by hospitals and healthcare providers.

What is the #GotYouCovered GoFundMe campaign?

In support of this initiative, and in conjunction with the National Police Foundation (NPF), Axon has committed to match up to $500,000 in donations to purchase PPE via the #GotYouCovered campaign. Individual contributions can be made here. We are also working with the NPF on their Corporate PPE Sharing Center, through which companies can donate any excess PPE to agencies in need.

COVID-19 Supplies

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