AXON ACADEMY & CERTIFICATIONS - The Basics
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WHAT'S NEW IN 2020?
- Axon Academy is now fully integrated with the Axon Online Store. You now have one password/username for both. If you have NOT been on the online store before, please make an account with your Academy email for Axon Academy access. We will create your account within 24 business hours.
- We no longer use schedule.axon.com -> To view classes available, visit us at academy.axon.com.
- Starting January 1, 2020, all instructors at Axon hosted courses will train on all three CEW handles.
WHAT IS A VOUCHER? WHAT DO I DO WITH IT?
A voucher is a unique tracking code. Whenever you purchase CEW training certifications at Axon, you will receive vouchers. These are redeemable on the online store (buy.axon.com) and each voucher should be redeemed by the attendee of the class. Scroll down for step by step instructions as well as a walk through video.
WHAT IF I HAVE TOO MANY VOUCHERS TO HAND OUT?
We are here to help you, and can assist in redeeming your vouchers on behalf of your officers. If you are redeeming >50 vouchers, please reach out to us at firstname.lastname@example.org. We will share a template and walk you through the process.
WHO CAN I GO TO FOR SUPPORT?
Training@axon.com -> Questions regarding hosting classes, registering for classes, content, certifications, etc.
Ecommerce@axon.com -> Questions regarding voucher management, redemption, login issues, etc.
Academy.axon.com -> View course calendar, complete online coursework, enroll in a class
Buy.axon.com -> Purchase training vouchers, redeem training vouchers, purchase training materials (cartridges, target, etc.)
How to: Purchase a Voucher
Vouchers must be purchased through our online store, or through traditional sales channels.
How to: Redeem a Voucher
Vouchers must be redeemed through our online store buy.axon.com.
How to: Enroll in an In-Person Course
In-Person courses include CEW Instructor Certification and CEW Master Instructor Certification.
How to: Enroll in an End User Course
End User Certifications are online only coursework and weapon specific (X2, X26P, TASER 7).
STEP BY STEP VOUCHER INSTRUCTIONS (POST PURCHASE)
Please distribute these code(s) throughout your department as necessary in order for your officers to sign up for an in-person CEW training course.
To redeem a voucher and enroll in an in-person CEW training course, please follow the instructions below:
STEP 1: Visit https://buy.axon.com.
STEP 2: Login or Sign up for an account. If you have trouble, please contact email@example.com.
STEP 3: Click the “Training” tab then click “Redeem Training” – you must be logged in to the online store to redeem a voucher code successfully.
STEP 4: Enter your voucher code. If successful, you will be automatically redirected to your dashboard in Axon Academy. *If you want to register for a class later, simply login to Axon Academy to choose your class at a later date.
STEP 5: You will see the CEW Course schedule. You may browse to view all available class locations and dates. *You will only see classes for the type of training you purchased. If you do not see any available courses, please reach out to firstname.lastname@example.org.
STEP 6: After browsing, scroll to the top of the CEW Course Calendar and click “View Details” to begin your session selection.
STEP 7: From the Drop-Down Menu on the right, select the course date and location you wish to attend.
STEP 8: Click “Enroll Now”.
NOTE: If you are less than 21 Days away, you will immediately be routed to your coursework. Otherwise, you will be routed to your Dashboard – your course work will be available 21 days before your course and you will be notified by email when it is available.