Resource Center
Turning Policy into Productivity: How Kane County, IL is Transforming Work with Policy Chat
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Empowering Staff with Instant Answers
The Kane County State’s Attorney’s Office adopted Policy Chat to simplify access to policy and procedural knowledge across its justice system. Initially, the goal was straightforward: help staff quickly reference use-of-force or body-worn camera policies across various law enforcement agencies during evidence review.
In practice however, the team discovered Policy Chat could solve a wider problem, connecting people to everyday information they need.
“Policy Chat was built for policy and discovery, but we’re also using it as our internal help tool,” said Anthony Ortiz, Director of Operations at Kane County State Attorney’s Office. “We’ve turned our office instructions into a living, searchable assistant.” By uploading internal guidelines, administrative workflows, and onboarding materials, Kane County transformed Policy Chat into a centralized knowledge hub where employees can instantly find answers, without digging through PDFs, shared drives, or old email chains.
Axon built Policy Chat for policy and discovery. We turned it into our own ChatGPT for the office. Now if someone forgets how to submit a form or needs to check a workflow, they just ask Policy Chat, and get the right answer right away.
Expanding Beyond Policy and Discovery
What began as a compliance and policy review tool evolved into the foundation of a smarter, more connected office. Staff now rely on Policy Chat to navigate administrative instructions, training materials, and procedural updates, giving them confidence that every answer is grounded in official documentation.
“I know Policy Chat was meant for policy and discovery,” Ortiz said, “but we’ve taken it further, using it like an internal ChatGPT to navigate all our office instructions. It’s changed how our team accesses information day to day.” What once required searching through static documents or asking supervisors is now immediate. “[It was] built for policy and discovery, but it’s been perfect for everyday answers,” Ortiz summarized.
From Information to Insight
With Policy Chat, Kane County has transformed how it manages institutional knowledge:
Instant Policy Retrieval: Staff verify compliance with use-of-force and BWC guidelines in seconds.
Living Knowledge Base: Office manuals and standard operating procedures are now searchable and dynamic.
Empowered Teams: Employees spend less time searching and more time focusing on service delivery.
As Ortiz put it, “Policy Chat doesn’t just help us find information, it helps us run smoother. We’re not chasing documents anymore. We’re focusing on the work that matters.”
Kane County’s experience illustrates how Policy Chat does more than streamline policy review, it’s transforming how legal professionals work with AI to make knowledge more accessible, connected and actionable.