Public safety agencies depend on Axon every day to store evidence, run investigations, document incidents, and keep officers connected in the field. As that responsibility grows, so does our obligation to keep the Axon experience fast, resilient, and secure.

Axon Cloud is the infrastructure Axon operates on your behalf to deliver our services. This includes secure, CJIS-compliant public cloud infrastructure across a mix of Microsoft Azure and Amazon AWS; the software, databases, and AI services running on top of it; the real-time integrations that connect Axon to the other products your agency relies on; and more.

In 2026, starting later this summer with our U.S. State and Local Government region, Axon Cloud is getting stronger through meaningful improvements to the infrastructure and services that power it. Most of these changes will be invisible to users. A small number of agencies may require a one-time configuration update from your IT team.

This post walks through what's changing, what you may need to do, and how these changes will improve system availability and security while maintaining our strong commitment to security and compliance. More information about how we are rolling out these changes for remaining Axon regions, including those supporting our international and U.S. Federal Region customers, will be shared later this year.

Building a more resilient cloud

Your agency relies on Axon Cloud to keep running, even when things go wrong elsewhere on the internet. To protect that, we're expanding Axon Cloud across more locations and optimizing our mix of services across our primary cloud providers - Microsoft Azure and Amazon AWS. The result is fewer service interruptions, faster recovery, and a platform built to grow alongside the demands of modern public safety.

Scaling storage and AI for growing workloads

Evidence volumes are growing, and so are the AI-powered workflows agencies rely on — from automated transcription to intelligent categorization and investigation support. To support that growth sustainably, Axon is improving how storage usage and computing resources are balanced across our cloud providers.

These changes are designed to be invisible to customers. What you should notice is higher capacity, improved reliability when running AI-intensive tasks like transcription and video analysis, and a platform built to quickly and safely bring new AI capabilities to your agency as they become available.

Stronger security at the edge

We're continuing investments in edge resiliency and security. We've added protection against large-scale network attacks designed to overwhelm and disable cloud services. We're also expanding automated certificate management to keep pace with tightening industry standards, reducing the risk of outages tied to expired or misconfigured certificates. This means Axon Cloud is better insulated from the kinds of disruptions that have affected other platforms, keeping your evidence management, AI workflows, and officer tools available when you need them most.

A more unified web address

One change you will notice: access to our Evidence services will begin transitioning from Evidence.com to a new web address under Axon.com. This provides a converged path for web access to support Axon's expanding product suite under a single, consistent domain and makes it easier for IT Administrators to integrate Axon with their network security policies. We're providing an updated version of our connectivity self-test page at status.evidence.com/status/network for each agency to assess their ability to access the new address. Existing evidence.com bookmarks and links will continue to work through automatic redirects, so existing users will continue to have a seamless experience.

Passkeys: An optional, admin-controlled sign-in option

Axon Cloud continues to require MFA across all accounts. Starting in June 2026, we're adding Passkeys as an optional but recommended sign-in method that agency administrators can choose to enable. Passkeys support biometric authentication — fingerprint, face recognition, or a hardware security key — on compatible devices, allowing users to verify identity with a single gesture rather than a password and verification code. Passkeys are phishing-resistant by design and satisfy both CJIS and NIST multifactor authentication requirements. Your existing sign-in experience stays unchanged unless your agency's admins choose to configure Passkeys.

What remains the same

The infrastructure behind Axon Cloud is getting stronger, but the key things your agency counts on Axon for every day aren’t changing:

• Safe and secure data. Our data residency and processing commitments are not changing. Your evidence stays where it's always been, governed by the same policies your agency agreed to in our Axon Cloud Services Privacy Notice.

• Reliable workflows. Existing integrations, APIs, and connected systems are not affected by these changes. Officers and investigators will not notice an impact in how they access or use Axon Cloud.

• Customer control. All changes will be deployed in phases with controlled rollback capability. Customers with concerns can coordinate with Axon to ensure they are ready before any changes are deployed to their organization.

• Continuous Support. Your Customer Success Manager and support team aren't changing. Your agency's existing support tier, response commitments, and points of contact all remain in place.

CJIS compliance: Our commitment

Axon is committed to meeting the Criminal Justice Information Services (CJIS) Security Policy requirements for applicable customers. These updates for Axon Cloud are designed to improve reliability and security while preserving the strong controls that our customers rely on every day. For specific questions on Axon support for CJIS controls, the Axon CJIS Security Policy companion document provides additional details on our data processing and privacy policies for CJIS-sensitive agencies.

For detailed documentation on our complete suite of compliance controls, visit the Axon Trust Center or reach out to your Customer Success Manager directly.

What you may need to do

For most agencies, no action is required. These changes will start rolling out to customers in our primary U.S. region starting later this summer. If your agency restricts outbound internet access using domain or IP allowlists, proxies, SSL inspection, or DNS filtering, your IT team may need to take a few steps. To assist IT teams with their assessment, we’re providing an updated version of our connectivity self-test page at status.evidence.com/status/network and detailed technical guidance as part of our Axon networking help content for IT.

If your agency has configured Axon single-sign-on (SSO) with an external identity provider such as Microsoft Entra ID or Okta, SSO configuration changes to use the new Axon.com domain are optional for 2026. If SSO usage of the new domain becomes required in the future, Axon will provide advance notice and step-by-step guidance before anything affects your environment.

Questions? We're here to help.

Public safety doesn't slow down, and neither does our responsibility to the platform you depend on. We're making these investments because you deserve infrastructure that's as reliable as the work you do. 

We've prepared an FAQ with additional details on these changes. For agencies that need to assess their network configuration, our connectivity self-test tool at status.evidence.com/status/network will walk your IT team through everything they need to know. For network configuration questions beyond what the self-service tools and documentation can answer, your Customer Success Manager is available to help.