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Axon’s mission has always been rooted in the protection of life, truth and justice. We believe that technology is one of our greatest assets for improving safety around the world, and so we continually push the boundaries and expand the limits of what public safety technology can do.

How do we decide where to focus our efforts? Where do our ideas for advancing public safety technology come from? We listen to our customers in law enforcement, fire and EMS, corrections, enterprise, justice and beyond. We hire the best and brightest minds to help tackle the biggest issues we face today and anticipate tomorrow. And we build technology to solve the very real problems and pain points facing public safety and security, and the communities in which they serve, across the globe.

Technology moves fast, and so do we. Here’s a look back at some of the major advancements in public safety technology Axon released in 2022, including new products, new features, new partnerships and new goals to make the world a safer place:

Giant Leap #5: Building a Content Platform for First Responder Stories and Support

Giant Leap #4: Evolving Training through Immersive Technology and Wholistic Methods

Giant Leap #3: Optimizing Digital Evidence Management to be Smarter and More Seamless

Giant Leap #2: Expanding the Axon Ecosystem for Maximum Integration and Impact

Giant Leap #1: Reducing Gun-Related Deaths Between Police and the Public


#5: Building a Content Platform for First Responder Stories and Support

First Responders regularly put their lives on the line to serve others. The job can be exhausting, dangerous and often thankless. We believe in the work of public safety and security officers around the world, and we’ve taken several steps in 2022 to provide them with more means of support.

The First Responders Network (FRN)

Axon launched the First Responders Network (FRN) streaming platform in 2022. FRN is the world's largest hub dedicated to First Responders, and provides subscribers with unparalleled access to curated stories and original programming all about our public safety heroes.

Subscribers get unique perspectives, exclusive content, and access to LIVE events that honor those who serve. From body-worn camera footage of life-saving events, to footage of search and rescue missions that will have viewers on the edge of their seat, there's something for everyone on FRN.

FRN is available to the public to stream. Our hope is that as viewership grows, more and more individuals will recognize the tremendous work being done by police, fire, EMS, and other first responders everyday — and more individuals will want to join the ranks of one of these honorable professions.

We continued investing in Axon Aid, Axon’s philanthropic arm that provides no-cost resources to first responders and their communities, including financial support for the families of fallen officers, mental health resources to first responders and their loved ones, and emergency response teams to assist communities in crisis.

Check out our latest Axon Aid: Wellness videos, which feature stories and science centered around mental toughness, establishing support systems and building stronger communities.


Our Axon Aid Emergency Response team is fully self-sufficient and equipped with the full suite of Axon public safety technology. Our team is ready to deploy at a moment’s notice to assist public safety agencies pre-crisis or post-crisis. This year, we joined forces with local agencies and the National Fraternal Order of Police to provide support during the Hurricane Ian response.

#4: Advancing Training through Immersive Technology and Wholistic Methods

As the challenges facing modern policing, public safety and security evolve, law enforcement’s approach to training also needs to change. We’ve heard continuously that police officers desire more accessible, enhanced and holistic training opportunities. We’ve worked hard in 2022 to take some giant leaps forward in our training offerings and capabilities.

Virtual Reality Training has seen some exciting growth in 2022. Axon’s VR team is transforming public safety by making training more accessible, relevant and affordable — with the goal of using new immersive VR technologies to better prepare officers for real-life situations in the field.

Virtual reality is rapidly becoming a game-changing training tool across many industries, which is why in 2022 we announced our acquisition of Foundry 45, a VR studio focused on delivering immersive training modules to large organizations. Ultimately, our goal with virtual reality is better preparing officers for real-life situations.


Phoenix Police Department (AZ) and New Castle County Police Department (DE became the first agencies to deploy one of Axon’s VR offerings, Simulator Training. Simulator Training enables trainees to practice and refine body movement and critical decision-making skills in rapid and dynamic drills designed to increase confidence and accuracy. 81% of participants found that at least one VR training scenario had effectively prepared them to adapt their approach to a call.

VR Training isn’t our only new training offering. We’ve already discussed the importance and prevalence of video evidence during investigations. Because of this, many officers and experts are being asked to testify in court about digital evidence. To prepare officers for court hearings, Axon now offers several new certification courses around video evidence.

These courses leverage an innovative training environment that provides participants with a live instructor, access to the Axon Investigate software and hands-on experience with real-world video case files.

We also announced a new training conference: TASERCON. This ground-breaking new training conference is public safety training evolved. It features programming for the “whole officer,” including courses on officer wellness, performance and human connection.

Geared toward both educators and decision makers, attendees will experience new tools and technologies, hands-on professional development, certification courses, and raw discussions around the biggest challenges facing public safety today — and tomorrow.


TASERCON 2023 is taking place at the MGM Grand in Las Vegas, January 23-26, 2023.

#3: Optimizing Digital Evidence Management to be Smarter and More Seamless

It’s no secret that both new public safety technology has caused an explosion in both the size and quantity of digital evidence.

Today, video cameras are everywhere. One study estimates that there are over 1 billion security cameras worldwide, and that US citizens show up on surveillance video cameras at least 238 times every week.

When an incident occurs, the potential for digital evidence is extremely high. The Axon 2023 Digital Evidence Trends report found that 64% of forensic video specialists have encountered a case with more than 100 video files, and 36% have encountered a case with over 1,000 video files.

All of this digital evidence needs to be stored somewhere, but there are challenges. Digital evidence (especially high-definition video or cellphone extractions) can require significant storage space. Many investigators resort to storing their evidence on multiple platforms, including internal servers, CDs/DVDs, USB sticks, and cloud-based DEMS (Digital Evidence Management Systems).

More and more public safety agencies are recognizing the benefits of storing everything in a single, secure cloud-based solution. Modern Digital Evidence Management Systems (DEMS) like Axon Evidence enable auto-tagging of evidence, quick and easy search, auto-transcription of audio, redaction, and many more features.

We asked officers what keeps them from saving and storing all evidence inside their DEMS, and they highlighted several common challenges:


They don’t have enough storage/the cost of storage is too high to store everything in one place

They lack playback ability for different file types

We tackled all three of these challenges in 2022. Here are our solutions for public safety:

1) Announced unlimited storage plans for 3rd party evidence
Our new unlimited 3rd party evidence storage plan, along with our Unlimited BWC + Capture plan, allows public safety agencies to store all of their digital evidence in one location without needing to worry about data limits or cost of storage.

This plan allows for predictable budgets and enhanced efficiency --- and keeping everything in one location makes it easier for investigators to search, manage and share.

2) Enhanced 3rd Party Video playback
Countless CCTV cameras record vital evidence around the world, but many of those cameras record file types that can be difficult to play accurately (or even to play at all).

This year, we added many new file formats into our 3rd Party video (3PV) playback capability inside Axon Evidence. Agencies with 3PV can load thousands of different file types into Axon Evidence, where those files will automatically be converted to a standard format file that maintains every single pixel from the original version.

We are continuing to add more format capabilities with each release, so this capability is only getting better. Investigators can easily view or share third-party videos from Axon Evidence.

3) Released Upload XT Version 2
Slow upload speeds can slow officers down, especially when working with large files like cell phone extractions or high-definition video.

We recently released a major update to our original Upload XT software, and the new Upload XT Version 2 offers up to 10x faster upload speeds! Not only that, but the file size limit has grown nearly 4x, from 400GB to 1.5TB. Want to migrate lots of different files? Investigators can also maintain their folder structure inside of cases when data is uploaded through Upload XT Version 2.


Outside of our Axon Evidence developments, we also launched a new product called Axon Investigate (formerly known as iNPUT-ACE) to provide another solution to a common public safety challenge.

In the past, video evidence was primarily handled by forensic specialists. While forensic experts will always play an important role in video-centric investigations, the overwhelming amount of evidence means that more and more officers are reviewing video. In fact, the digital evidence trends survey found that 86% of officers are viewing video and 76% of cases include video evidence.


With the massive amount of digital evidence captured each day, officers and attorneys need a means to properly playback more video files without risk of altering the original file. Axon Investigate was built by a team of certified forensic video analysts to provide investigators with a means to view and share accurate digital evidence that is ready for court.

Axon Investigate Pro provides additional, advanced features ideal for forensic experts or investigators who must testify in court about video, and the number of public safety officers who are being asked to testify is also growing. Our trends survey found that 72% of officers, investigators and forensic video specialists have testified in court about digital evidence.

“Axon Investigate solved the issue we were facing with ease, this easily saved us many hours and added a layer of integrity we would not have had if we were forced to process the video another way.” -Captain James Evans, Racine County Sheriff’s Office (WI)

#2: Expanding the Axon Ecosystem for Maximum Integration and Impact

Our customers leverage a wide variety of public safety technology, and they often express how important it is that our technology works well with other vendors.

We refer to the suite of connected Axon devices, software, services and integrated partners as the Axon Ecosystem. By weaving together these solutions, we expand the capability of each — and provide public safety professionals with more of the tools and resources they need to protect communities, capture truth and accelerate justice.


Hear from Axon COO Josh Isner on the Axon Ecosystem, including partner technologies.

We expanded the Axon partner network in 2022 to include several new Axon integrated partners.

REAL-TIME OPERATIONS AND SITUATIONAL AWARENESS

A crisis can unfold in an instant. When events occur where each second is critical to save lives, law enforcement officers need a way to get eyes in the field faster.

Our Axon Respond platform is an innovative solution for providing situational awareness. Originally created to allow live streaming of Axon cameras, we’ve expanded the platform in 2022 to include critical data and video feeds from several of our key technology partners.


We partnered with and invested in Fūsus, the U.S. market leader in real-time crime center solutions for public safety. This partnership makes it easier and more cost-effective for communities to aggregate live feeds from public and private video sources (such as CCTV cameras), and aggregate other key data and signals such as gunshot detections. This rich data provides law enforcement and public safety teams with real-time insights and context about developing situations in the field. 

We also launched an Axon Respond integration with RapidSOS, which enables 911 operators that use the RapidSOS Jurisdiction View software platform to see live locations and view live-stream video of first responders equipped with Axon Body 3 (AB3) cameras.

RapidSOS technology also powers Axon’s recently launched consumer-focused personal safety smart phone app, Axon Protect.

Many public safety agencies are turning to drone programs to improve response times and increase visibility.

To enhance our drone offerings, in May we announced livestreaming from Skydio drones into our Axon Respond platform. The integration with Axon Respond will enable command staff and 911 dispatchers to combine the live-streaming capabilities of Axon body-worn and in-car cameras with the aerial perspective of Skydio drones to provide a more comprehensive operational picture. In addition, Skydio drone-captured imagery lives alongside corresponding body-worn camera video in Axon’s digital evidence management platform,Axon Evidence.

In 2023, we strengthened our partnership with Dedrone, the market leader in smart airspace security, to protect against unauthorized drone threats.


In addition, Axon, in partnership with Dronesense, announced the launch of Axon Air Remote. This breakthrough Drone as a First Responder (DFR) technology allows public safety agencies to remotely operate and deploy drones in emergencies, giving first responders a real-time view of what’s happening before they arrive at the scene resulting in faster response times, improved tactical decision-making and cost savings.

There is a lot of excitement about this development in public safety technology. As Chief Gary Berg, Campbell PD said, “Drone as First Responder is the future of law enforcement.”

Axon is an authorized re-seller of DJI, Skydio and Fotokite drones, and we are compatible with other common drones used in public safety, including Parrot and Autel.

ALPR (Automatic License Plate Recognition) is an essential piece of public safety technology.

The Axon Fleet 3 is our latest in-car video camera and an industry-leading piece of ALPR technology. It provides eight times more plate reads than traditional systems, and this year, we tested the ALPR capabilities on Ferraris driving at 135 MPH!



We have also partnered with Flock Safety to provide a wider range of ALPR capabilities. Flock' Safety's license plate reading cameras provide 24/7 monitoring for homes, businesses, neighborhoods and cities. Public safety officers can now centralize Flock ALPR data into Axon Evidence with a single click. This means law enforcement users can store and manage all plate read records (from Fleet 3 or Flock) and other relevant evidence in one central place.

With this dynamic network of plate reading cameras, law enforcement officers can focus their efforts on finding offenders and protecting the community.


#1: Reducing Gun-Related Deaths Between Police and the Public

One of the biggest challenges facing public safety today is a lack of trust between police and the public. This is a complicated issue to address, and it requires a wholistic approach. We’ve taken several steps this year towards achieving this goal.

The agencies we have spoken to believe capturing and protecting truth are key to building trust. In fact, 85% of command staff said they saw improved trust with the public because of body-worn cameras.


To help agencies and communities ensure that critical moments are always captured and stored, we introduced the Never Miss a Moment framework.

There are 4 key components to this framework:

This “fallback” feature is called Video Recall. This is a camera setting for AB3 cameras that allows agencies to recover a recording that was never actually “recorded,” a moment that otherwise would have been lost forever. This feature works while still providing careful controls (the feature must be turned on), permissions and strict privacy protection for agencies, officers and the public.


Capturing truth is important, but so is the ability to efficiently review interactions between police and the public.

We released Priority Ranked Video Audit (PRVA) to all Axon Performance customers, which analyzes, scores and ranks BWC videos by transcript keywords and TASER/Signal Sidearm events so that supervisors can quickly identify high-value videos for review. PRVA allows supervisors to utilize their time more effectively and with more impact.

Community engagement and listening to the public is another important part of building trust. We continued development of My90, a 2021 acquisition and new solution that enables agencies to bridge the gap between police leadership, officers and the communities they serve.

"My90 is a great way to engage with our community to better understand how the public feels about interactions with our agency. Since deploying a trial of My90, we have collected over 3,000 responses in just over 2 months. We have the opportunity to review these results to gain valuable feedback on an ongoing basis from people we have just served." -Chief Kevin Davis, Fairfax County Police Department

Our most ambitious “launch” this year was our moonshot goal. Earlier this year, we announced a goal to cut gun-related deaths between police and the public by 50% in 10 years. We know this won’t be easy, and we know we can’t do it alone. But we are ready to work with agencies, communities, governments and the public at large around the globe to develop research-based, responsible solutions to cut gun-related deaths between police and the public in half by 2033.

“Through a shared commitment to research, dialogue, innovation and implementation, we believe we can become greater than the sum of our parts to protect life. This is not Axon's moonshot. This is our moonshot.” - Rick Smith, Axon CEO and Founder


This moonshot will require strategic investments from our team in the technology, training and data that will help achieve better outcomes and deepen trust between law enforcement and the communities they protect and serve.

The Axon product roadmap for the coming years includes accelerated advancements in non-lethal and de-escalation tools and training, next-generation cameras and evidence capture devices, real-time response and communications tools, community impact, engagement and feedback solutions, and more comprehensive and actionable use-of-force and response-to-resistance reporting.

We are ready to step into a safer future — and input from public safety officers during this process will be critical. To get involved with the moonshot, visit the website at thisisourmoonshot.com.


A lot can happen in one year, and while we are proud of the advancements we made in 2022, we know the work is not finished.

We’re not slowing down. We will continue to relentlessly pursue our mission to Protect Life by developing and releasing industry-leading public safety technology.

Got feedback for us? We would love to hear from you. Use the contact form below to share insights, concerns or ideas you have for advancing technology to help us fulfill our mission to protect life.

The Delta Logo, the Axon & Design Logo, Axon, Axon Respond, Axon Ecosystem, Axon Body, Axon Air, TASER 7, Axon VR, Axon Fleet, Axon Records, Axon Citizen, Axon Community Request, Axon Aid, Axon Yellow, My90, Axon Evidence, FRN, First Responders Network, Protect Life, and TASER are trademarks of Axon Enterprise, Inc., some of which are registered in the US and other countries. All other trademarks referenced are the property of their respective owners. © 2023 Axon Enterprise, Inc.

Technology moves fast, and so do we. Here’s a look back at some of the major advancements in public safety technology Axon released in 2022.

Top 5 Giant Leaps in Public Safety Technology and Innovation in 2022

BLOG: Top 5 Giant Leaps in Public Safety Technology and Innovation in 2022

Axon Year in Review: Explore the tech innovations improving public safety and security around the world

For nearly 30 years, Verizon has been supporting first responders with their award-winning network enabled with priority and preemption. Axon has partnered with Verizon on many of our most impactful public safety solutions, including the Axon Body 3 camera. Verizon’s network enables features like live maps and live streaming during critical incidents, allowing situational awareness and safety for citizens and public safety officers.

There was no question when we launched the Axon Roadshow back in 2021 that we wanted Verizon to be a part of it. The Axon Roadshow is an international tour that provides public safety professionals and civilians hands-on experiences with the latest and greatest in public safety technology. 

The Roadshow is all about connection. Roadshow events connect public safety professionals with technology their agencies will adopt over the coming years, connect community members with the heroes who keep them safe, and connect agencies with new resources to serve their communities, such as Verizon Frontline. Verizon Frontline delivers reliable and resilient mission-critical communication solutions to the public safety community. 

LMR Interoperability solution providing interface (LMR      / LTE) to support interagency communication

Situational awareness & location services

IVR capabilities allowing a unique menu of services such as operational status, hunt group or time of day assignment

Mobile briefing solution allowing for greater audience      viewership of drone POV

Video conference interface (hardware required)

Axon is building an ecosystem of connected public safety hardware and software. This ecosystem would not be nearly as strong without partners like Verizon. We're excited to hit the road again with Verizon Frontline in 2023. Check back for updates on where we're headed next!

Axon has partnered with Verizon on many of our most impactful public safety solutions, including the Axon Body 3 camera.

Leading from the Frontline: Verizon on the Axon Roadshow

BLOG: Leading from the Frontline: Verizon on the Axon Roadshow

Five years after pioneering responsible digital evidence collection, Axon Citizen evolves into Axon Community Request, with new features that solidify commitment to transparency, data privacy


In 2017, Axon embarked on a journey to empower community members to play a more active role in keeping their neighborhoods safe. We created Axon Citizen, a secure public evidence portal that allows community members to voluntarily help solve specific investigations.

This software was developed in response to an emerging trend in public safety: The growing prominence of digital evidence throughout the justice system, particularly with the proliferation of mobile phones in nearly all communities. Axon Citizen pioneered a secure and transparent way for public safety to request digital files from the public while also ensuring that public participation was voluntary and only used in connection with investigations of specific crimes.


Did you know?
In the justice system, physical evidence refers to tangible evidence from crime scenes, such as bullet casings, clothing, finger prints, tire marks, personal artifacts and more. Digital evidence refers to information that is recovered from cameras, computer hard drives, mobile phones, e-mails, and more.

Over the past five years, Axon Citizen has proven to be a responsibly used resource, with more than 100,000 users around the world making 2.5 million community requests per year.

When presented with the idea of public evidence sharing, most people express solid support— provided that sharing is optional, transparent and connected to a specific investigation. We know this both through direct feedback from our public surveys [see sidebar]as well as what we’ve learned through our commitment to product design practices that include listening to community voices, and valuing the lived experience of those most impacted by policing.

From listening to community members, for example, Axon has learned that many people in heavily policed communities feel they are already over-surveilled. Therefore, we must establish protections that help build trust — such as mandating privacy controls within our technology and ensuring that any requests for evidence are connected to specific investigations. The ultimate goal is to ensure that violent crime is solved through the equitable deployment of innovative technologies.



Public poll: Widespread support of evidence sharing:
Axon recently conducted an independent study that polled the US public on how they feel about providing home camera system footage to law enforcement for specific investigations. Nearly 77% of people polled support the idea of allowing community members to share footage from home camera systems and 72% support the idea of law enforcement being able to proactively request footage to help with specific investigations.

We have also heard from public safety agencies about the time-consuming nature of their work — where time to justice is often lengthened by the volume of evidence needed, or inability to collect evidence. Axon Citizen has reduced police hours on specific cases, so police can solve more violent crimes, and have more time to focus on building community relationships.

The Queensland Police in Australia have used this technology succesfully, including its assistance in convicting an individual in a specific investigation related to grand theft of an automobile. The Queensland Police have reported that, in just a year, they have received over 200,000 pieces of evidence via Axon Citizen that have aided over 10,000 open investigations of serious offenses, including the most violent crimes.

Looking ahead: Axon Community Request — more than just a new name


Axon Citizen is evolving intoAxon Community Request, reflecting a more inclusive name and additional capabilities. Based upon direct feedback from law enforcement and communities,Axon Community Request brings forward new features to make it easier for public safety agencies to use, and for community members to opt in.


A more streamlined and policy compliant user experience

The new Axon Community Request experience streamlines how public safety agencies request assistance while doing an even better job of ensuring compliance with each agency’s policies for when different types of community requests can be made.

Now, in one unified workflow, officers can combine the existing Citizen features of (1) inviting individuals to optionally submit evidence, as well as (2) initiating a public portal for the broader community to potentially submit evidence for the same specific investigation.

As always, 100% of Community Requests that agencies create are logged and auditable.

Additionally, every public evidence submission from a community member is uploaded directly into the agency's digital evidence management system, hosted within Axon's secure cloud. This process ensures compliance with government chain of custody protocols.

Setting a high bar for equitable public evidence submission with the Open Request Portal API

The ethical design parameters for Axon Community Request considers:

The balance between the need for public transparency and the right to privacy

The need to enable public safety to gather evidence to solve violent crimes swiftly, with the need to prevent erroneous or biased evidence submissions, and

The need to ensure the integrity of evidence, complying with government chain of custody protocols.

Historically, there hasn't been a way for public evidence submissions of private camera footage that fully meets these ethical design parameters. Whether public safety officers physically knock on doors, asking if a member of the public has evidence related to a specific local crime, or another independent digital submission tool is being used, both the community member and the officer would have to download and re-upload this evidence before it eventually makes its way into the official digital evidence management system where the agency manages its cases. This process not only costs detectives time, but also can break the chain of custody on the evidence, creating questions about its integrity. In addition, the process as it currently exists is not auditable every step of the way.

To modernize the current approach, Axon Community Request introduces a new, open and secure application programming interface (API) that offers a more seamless, neutral and secure platform for requesting and obtaining public camera footage.

We are calling this API the Open Request Portal.This vendor-agnostic tool is an auditable two-way service, enabling law enforcement agencies to transparently request and receive evidence directly from members of a community in close-proximity to an active investigation. From the community member side, the service enables community members to opt in at their sole discretion, while also creating reasonable privacy protections and transparency about how the footage will be used.

Open Request Portal:

Standardizes access to public safety, setting stringent security criteria for providers: Axon now enables any camera provider to adopt our APIs, on the condition that the third party adopts and agrees to stringent security criteria. Providers that plug into the Axon Community Request service solve the integrity challenges caused by downloading and re-uploading private footage.*

Builds transparency controls into the software: The software tracks request data in a public portal, so that it’s apparent to community users which law enforcement agencies are submitting requests for evidence. Tracked data includes the details of those requests at a macro-level (naming the type of crime investigation, for instance, but guarding private data) and the agency-specific policies related to collecting evidence from the public.

Discouraging arbitrary or “tattle-tale” use: This software does not accept arbitrary submissions of videos from the public. Axon Community Request and the Open Request Portal are designed to support specific, ongoing investigations. Members of the public cannot proactively share videos through this software without a corresponding request from law enforcement for a specific incident.

Overall, Axon is dedicated to ensuring that our products and services are used to improve public safety, while also protecting the privacy and security of individuals. Axon Citizen has helped us achieve these goals for five years, and we're excited to innovate forward with Axon Community Request.

Through our commitment to ethical product design, that centers on innovation, equity, transparency, data privacy and security, we are proud to be leading the way in the development of responsible technologies that help make our communities safer.

*All camera providers follow a stringent criteria to ensure they must:

Protect user privacy: Solicitations are designed to ensure that law enforcement agencies cannot see any user’s identity, contact information, footage or notifications unless a user chooses to share footage. Only then will the user’s address location and email address be provided to the agency that requested the footage. 

Allow users to opt in or out of receiving solicitation notifications from the Open Request Portal at any time: Camera users must be in complete control of how, when, and if they receive solicitation notifications from the Open Request Portal and have the ability to update their settings at any time. 

Limit solicitation notifications to participating users: Camera providers shall not send any Open Portal Request solicitations to users that have opted out of participation. 

Only send notifications to participating users within the geographic area of the Open Request Portal solicitation: Providers can only notify participating users with a camera within the geographical boundaries of the Open Portal request and cannot solicit beyond that boundary. 

Receive solicitations from Open Request Portal in the standard format used across the entire system: All requests must have a written justification or rationale for why the request is being made and include the investigator and agency name, title and contact information, the incident categorization and specific case number and a general address of the location associated with the incident. The request must also provide the geographic boundary of the request, which cannot exceed 0.5 square miles and the specific footage request must be within 12 hours of the incident occurrence. Agencies have up to 45 days after the date of the incident to submit a solicitation. 

Five years after pioneering responsible digital evidence collection, Axon Citizen evolves into Axon Community Request, with new features that solidify commitment to transparency, data privacy

Axon Citizen becomes Axon Community Request

BLOG: Axon Citizen becomes Axon Community Request

There is nothing Axon is more passionate about than ensuring our customers have the connected technology they need to improve public safety outcomes. To this end, we have three strategic service teams in place to ensure your technology program deploys successfully and scales efficiently.

Professional Services
The Professional Services Organization (PSO) team is made up of both software and hardware professional service managers. 

Supports the planning, deployment and implementation of your Axon solutions

Provides service delivery and/or installation

Consults your team on how to get the most out of the Axon ecosystem

Provides configuration, installation and training support

Dedicated PSO teams will be assigned to your agency depending on the scope of services purchased.

Customer Success
The Customer Success Management (CSM) team is made up of Customer Success Managers who are assigned to individual agencies to streamline daily operations.

Acts as a main point of contact for daily needs

Coordinates achievement of your program’s goals

Connects you with internal teams, including Product and Support

Provides best practices for your operational efficiency

Collects and shares your feedback with Axon Research and Development teams

Introduces you to agencies who utilize your technology solutions

Need to get to know your CSM team? Email csm@axon.com

Customer & Technical Support
The Customer and Technical Support teams are made up of Axon Support Representatives who address any challenges you are facing.

Technical Support
Dedicated Axon Support Representatives are available 24/7 for all technical and product-related issues. After hours or on weekends, an After Hours Support Service is available to answer generic support questions. Axon’s After Hours Support Service has the ability to page an Axon Support Representative in case of emergencies.

Product-related questions? Email support@axon.com

To speak with our technical support team, call:

Our Technical Support team is available 24/7 via the phone. We encourage customers to call our 1-800 number for immediate and urgent support or for any business-critical needs.

Customer Service
Dedicated Axon Customer Service Representatives are available 7am-5pm PST M-F for all training, eCommerce and account-related issues.

All issues submitted after hours will be addressed on the following business day. 

Contact customer service:
PHONE: 1-800-978-2737, Option 3
EMAIL: customerservice@axon.com

Your Axon support teams are here to ensure your program’s success. If you have any questions, please do not hesitate to reach out. 

You Need Help: The Axon Difference

BLOG: You Need Help: The Axon Difference

Experts break down how Axon Body 3 gives hospital security officers an effective, HIPAA-compliant evidence recording system

HIPAA _ BWC _ Evidence.com.pdf

How Axon Body 3 Keeps Hospitals Secure While Maintaining Privacy

The HIPAA-Cratic Oath: How Axon Body 3 Keeps Hospitals Secure While Maintaining Privacy

ARTICLE: The HIPAA-Cratic Oath: How Axon Body 3 Keeps Hospitals Secure While Maintaining Privacy

We live in an era where almost everyone has near-instant access to a high-definition camera. The ubiquity of cell phone video is a windfall for investigators and prosecutors and is playing an ever-increasing role in both civil and criminal court cases.

Altercations, including police Use of Force events and various other criminal activities, are now commonly captured as evidence for a multitude of reasons:

Some people simply want to ensure justice is done and believe a video recording will help.

Some people dream of posting the next viral video and receiving their 15 minutes of fame.

Some people were simply in the right place at the right time, and since their phones were already out, they just hit the record button.

When the captured images involve criminal activity, those videos can lead to both positive and negative outcomes for the community; and law enforcement is expected to respond to every recorded event.

In serious cases, once the scene is secured and the investigators start their assessment, the first goal is often to find all the witnesses. The perception among most police is that there is usually no better witness than video. Recent concerns about data tampering, editing, and deep fakes, however, has caused many legal practitioners to ask the question “Is that cell phone video admissible in court”?

Like most legal matters, the answer to the question is “it depends”.

There is no definitive answer as to whether cell phone video, or any evidence for that matter, is admissible in court. There are some basic rules that you can use to enhance your position, but in the end, the decision is ultimately made by the judge.
Here are a few things the judge will consider when determining the admissibility of cell phone video evidence when the visual evidence is challenged.

Cell phone video admissibility in court: Considerations

In general, for evidence to be allowed into court, the judge must consider it relevant. Relevancy can have a wide berth, however. The fact that we as a society record billions of hours of video every day, often leaves most investigators and attorneys overwhelmed when it comes to video recordings that may not get to the heart of the issue at hand.

2) What are the local laws surrounding two-party consent?

Video recordings often also contain an audio component, especially with cell phone recordings. In public spaces, audio is often protected as ‘private communication’, unlike the video component, which is protected under the premise that any activity that occurs in a public place cannot be held out to be private. For this reason, video captured in public areas is not subject to the two-party consent laws, but the audio often is.

The next challenge you may have to address is whether the law in your jurisdiction requires two-party consent. Every locale is different, which is why it is important to confer with your attorney or prosecutor to confirm any rules around two-party consent.

For audio recordings in Canada, you would typically be covered under Section 184 of the Criminal Code which states that recording private conversations is legal, as long as one of the parties involved in the call consents to the recording. In the United States, however, each state has its own laws governing one-party versus two-party recordings.

Depending on the situation of the recording, this may impact your legal authority to present the audio portion of a video recording as evidence.

This leads us to the next potential legal challenge to admissibility. Social media videos and crowd-sourced images easily go viral and quickly spread, catapulted by sophisticated social media algorithms.

These videos can undergo much more scrutiny if their admissibility is challenged. When submitting video generated by a cell phone, the proponent of the evidence must be able to authenticate the images, and they may have to validate the integrity of the complete data file.



Authentication often requires having the person who recorded the video testify that it is authentic and unedited. In some cases, an eyewitness to the depicted events can be used as the authentication witness, even when the source of the video is unknown.

When it comes to cell phone “crowd source” videos, most people start recording when an event has already started. Visual evidence that captures only part of the event is incomplete and the absence of a complete record of the activity may be successfully argued as prejudicial evidence that could potentially mislead the trier of fact.

As an example, let’s say that person A punched Person B, and person C sees this and then starts recording the video from his cell phone. The video goes viral on social media and shows Person B throwing the first punch. This video would be very misleading if presented without balancing evidence that told the complete story with equal weight that the images might carry.

5) Are there factors that change the perception of the video?

Most people tend to believe that ‘video is the silent witness that speaks for itself’, but that antiquated adage is dangerous, based on a deep lack of understanding about video compression and its technical pitfalls, and is simply not the case.

In addition, technical effects of lighting, image timing, predictive compression, lens distortion, dropped images, and even bias, contribute to error and influence the ultimate question of admissibility.

Cell phone video is not the only source for visual evidence that finds its way into a courtroom. Attorneys may submit video evidence from a myriad of sources, including:

Public video surveillance (CCTV, ATM, etc.)

Each camera and each camera angle can provide potentially competing testimony of the evidence. Cell phone cameras can produce sharp HD images, but they can only produce a single perspective of the depicted activity. Security cameras mounted on a building or light pole may be able to capture a larger area, but they may not have adequate resolution, and no amount of zooming is going to improve the image accuracy.


Graphic Source: Forensic Video Solutions 2021 Survey of Investigators

Regardless of the type of camera, each source of video evidence that is challenged will be considered by a judge to determine its admissibility. The previously labeled ‘Silent Witness’ will need a human voice to give it relevance, perspective, and weight.

What tools are available for investigating cell phone video evidence?

Investigators and attorneys should be mindful to interrogate all video evidence, including video from cell phones, before assuming it is fit for court.

Eyewitnesses are always interviewed or interrogated by investigators to ensure they are not biased by the events or the parties involved. Investigators want to know as much about the witness as possible. They want to know the witness’ name, address, phone number, birthdate. They will want to know where the witness was standing and what the witness saw, and they need to assess whether the eyewitness is truthful and was capable of seeing what they purported to witness. The same due diligence applies to video evidence.


Investigators and prosecutors need to know if the video evidence is fit for the purpose for which they want to use it.
In the quest for video interrogation, there are several types of tools to consider:

1) How do you retrieve cell phone evidence?

The most common source of cell phone evidence is, of course, social media. People love to post their videos online, and this public space often provides opportunities for investigator.

However, investigators must consider that the person who uploaded the visual evidence may have edited the video to highlight the main event. Investigators should attempt to recover the original video data, either from the person who recorded the video, or by other authentication means.

In this article, we’ll discuss a few things the judge will consider when determining the admissibility of cell phone video evidence when the visual evidence is challenged.

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