Axon Citizen available at no cost to eligible public safety agencies. Click to learn more.

Joining Forces During the Crisis

The world has been thrown into a tailspin at the hands of COVID-19.

As CEO, I’ve turned my thoughts to Axon’s responsibility to help fight this pandemic. We’ve all seen businesses close operations out of the well-being and care for others. Conversely, this is exactly why we remain open. As you know, Axon’s mission is to Protect Life with hardware and software designed to modernize public safety. We stand with first responders who put their lives on the line to help our communities.

With that in mind, I challenged our team to think of ways we could help protect the lives of officers as they help protect our communities. We rallied around one question: If social distancing is the best method in defeating this thing, what can we do for those who are out there every day on the front lines? The answer was found in how officers gather evidence, which is a daily occurrence that typically involves one-to-one interaction with people. As of today, in the interest of public health, Axon is providing global access to the full feature set of Axon Citizen, at no cost this year, to every agency that is not currently using the digital evidence platform. 


Axon Citizen allows officers and dispatchers to send a link by email or text to anyone who has a digital file to share. This file is then immediately stored and ready for review and sharing on Axon Evidence (evidence.com), with zero in-person interaction needed. 

Below you’ll find more information about these tools, plus a few helpful Q&A’s. We thank all first responders for your efforts during this critical time in history and are honored to partner with you.

Rick Smith
CEO Axon

P.S. I recently hosted a webinar with more information about this program. Check out the recording below.


Any public safety or public health agency not already on our mobile platform who could benefit from using Axon Citizen for Officers and Axon Citizen for Communities during their response to the COVID-19 pandemic is eligible to receive free access to these tools. This includes law enforcement agencies, Fire/EMS, hospitals and other entities engaged in front-line efforts to reduce the spread of the virus. The offer is open both to Axon customers not already on the mobile platform and non-customers, and is available in any country where Axon currently does business. 

For existing Axon customers with an Axon Evidence Basic or Pro license, you already have access to Axon Citizen for Officers. Setup instructions and video tutorials are available on our Citizen Resources page. 

Agencies who have an Axon Evidence Lite license, or who are not current Axon customers, should complete the contact form on this page to sign up. From there, a member of the Axon team will be in touch to set up your access. 


Speak directly with an Axon professional.

Complete the form to be contacted by an Axon professional. If you prefer, you can call +1 800-978-2737 and when prompted press 4, then 2.

Sign up for the Axon Citizen program

Axon Citizen - Enabling Social Distancing in Public Safety Evidence Collection

How do Citizen for Officers and Citizen for Communities help protect officers from COVID-19 exposure?

Have agencies successfully used Citizen during this crisis?

Who is eligible to use Axon Citizen as part of their COVID-19 response?

How soon after I sign up can I expect to begin using Axon Citizen?

If I am a first-time, Basic or Lite license customer, how long will I have free access to Citizen for Officers and Citizen for Communities?

If I am a first time Axon Customer, or currently have an Axon Evidence Lite license, do I get access to all the features of Axon Evidence Basic during this program?

Why would an agency sign up for OSP 7+ if Axon Citizen for Communities is free?

If I am an existing Citizen customer, can I get the service for free for the remainder of 2020?

What happens to my data if I do not plan to use Citizen beyond the end of 2020?

What security protocols exist to ensure that data is securely transmitted to Axon Evidence?

When will this offer be available outside of the United States & Canada?

How do I get started?

Joining Forces during the COVID-19 Crisis

The world has been thrown into a tailspin at the hands of COVID-19, and it’s more important than ever that companies like Axon make people our top priority.

Restaurants, shops, movie theaters and other businesses have ceased operations, furloughed employees, and are expecting major drops in their revenue. From the travel industry to retail and many others, many companies are fighting to remain viable and many people are worried about job security. That’s one reason we felt it important to ensure financial predictability to all of our employees through this crisis.

Many of our employees are dealing with personal challenges — whether it’s kids at home from school or elderly parents requiring care and assistance. But there is one thing they don’t have to worry about: financial security with their jobs here at Axon. This week, we announced we plan to continue to pay all of our employees, even if we have to suspend business operations as part of the quarantine. We are fortunate to have large cash reserves and no debt, enabling us to weather this storm while protecting our employees’ livelihoods.

Our products and services remain critical for first responders who need our support in their mission. We are taking extraordinary safety measures to ensure a safe work environment for manufacturing, shipping, and other jobs that require physical presence.  And every employee who can work from home is now doing so. If our employees need to stay home because they are sick, or because they are in a high risk group, we plan to continue to pay them at their normal rate of income. Even in the unlikely event we have to suspend operations, we will take care of the workforce that makes all of this possible.  

We are not retreating. We are accelerating our hiring to ensure we are providing critical first responder support. We need even more great people to power our mission to protect life. If you are interested, visit https://www.axon.com/careers

We’re incredibly fortunate to be in a position to weather this storm and can now focus our attention to helping our customers in public safety. We are working on a major announcement, in the next few days, for a new program designed to give back and help our customers through this crisis. 

Stay tuned and stay safe...


The world has been thrown into a tailspin at the hands of COVID-19, and it’s more important than ever that companies like Axon make people our top priority.

COVID-19 and Financial Security for Our People

ARTICLE: Financial Security for Our People

Financial Security for Our People

Supporting public safety is at the core of what we do here at Axon, and as we stand together with you — our public safety partners — in the face of an unprecedented challenge, we first and foremost want to recognize all those who have been impacted by COVID-19. We extend our thoughts and wishes for recovery to those who are sick, and our gratitude to the first responders and health professionals who put it all on the line to care for those who need it most.

The health and safety of our employees, families, and customers is of the utmost importance to us as we collectively navigate this evolving situation. Our mission is to protect life, and as this pandemic poses new threats to the health and well-being of our communities, we would like to share a few updates and steps we are taking to ensure the best support to you, our customers, as you continue to protect others.

Axon has continually monitored CDC guidelines and has accordingly advised employees to work remotely and limit travel only to that which is absolutely essential. We have stepped up hygiene practices in the facilities that need to remain open to deliver on our promises, such as our manufacturing areas and shipping warehouses, and any employee who is feeling ill or has potentially been exposed to COVID-19 has been instructed to stay home and fully self-quarantine for 14 days, as the situation requires. These steps ensure that we can continue to provide you with unmatched products and services while helping to protect the health of our communities.

Supporting our customers as they support our communities in this challenging time is our top priority. We can assure you that Axon’s customer operations are not expected to see interruption through the COVID-19 challenges. Customer support, technical support, ordering, online store and deployment services are operating normally and our team is here to help. While some installation services and training may be delayed due to current circumstances, we are working directly with impacted customers in those cases. Our team may propose remote alternatives to meetings that would normally occur in person. We appreciate your flexibility and open-mindedness as we leverage videoconferencing and limited travel to help prevent the spread of this virus. We will continue to adapt to this evolving situation with the best interests of our customers and the communities they serve in mind.

Axon's Global Supply Chain team remains vigilant and prepared to adapt to challenges in the globalized world. In 2019 our Global Supply Chain team took action to diversify our supply chain and global manufacturing footprint. As a result of these actions we are in a better place to handle COVID-19, as we are able to produce and ship our critical core products with little to no interruption. We feel confident in our preparations, and while there are still many unforeseen challenges that lay ahead, we are fully committed to working through them together to ensure the best experience for our public safety partners.

Thank you for working with us, and thank you for being part of the Axon network. 

Supporting public safety is at the core of what we do here at Axon, and we stand together with you — our public safety partners — in the face of an unprecedented challenge.

Axon’s Response to COVID-19

ARTICLE: Axon’s Response to COVID-19

Axon is a unique place. We have an incredible mission, the greatest customers, and the coolest cutting-edge technology in the market. But I want to take a minute to talk about our people. 

At Axon, our people are our greatest asset. The people who come in day-in, day-out to make Axon such a great place to work. The people who think critically about the world today and ideate about how to make it better. The people who push the lines of innovation to create technology that tackles some of the biggest problems society is facing. The people who spread our message far and wide and bring that technology to market. Each person plays an important part in achieving our goal of getting everyone home safe.  

Through any challenge, big or small, we know that we have a resilient team with a lot of mental toughness to get through it. Even when that challenge happens to be a broken fire alarm and an evacuated building on one of the busiest days of our year. Check out episode 3 of “The Ride” to see how our teams scramble together to get things done, and get them done well. 

The Ride Episode 3

Check out Career Opportunities at Axon here.

Check out Episode 3 of “The Ride: Inside Axon” to learn how each person on our team plays an important part in achieving our goal of getting everyone home safe.

Smart Weapons

Cameras

Software

Accelerate / 2020

Overview

Axon Body 3

Accelerate / 2020

News

Joining Forces during the COVID-19 Crisis

Financial Security for Our People

Axon’s Response to COVID-19

The Ride Episode 3