When Michael Wilson welcomed his first child into the world, he immediately reevaluated what mattered to him in his life and career. Michael had studied Civil Engineering in school and since graduating had worked in the AI and robotics space, most recently managing a team at Amazon for 10 years. Now, at the drop of a hat and with a new baby in tow, he began to rethink his career.
The outcome? Michael decided it was time to change jobs. His own life had just been transformed forever, and he needed to find a position that was just as transformative. So Michael sat down and wrote down 3 tenets that he wanted his new position to attain:
- His new job should allow him to provide customers with a positive, memorable experience,
- His new job should provide personal growth opportunities,
and perhaps most importantly:
- Michael’s new job needed to have a significant impact on the world.
Just 3 tenets, but each quite lofty. Still, Michael was determined. And after a bit of searching, he stumbled upon a position he believed fit the bill: Director of Artificial Intelligence at Axon.
As he interviewed at Axon, Michael found the company’s extended mission to protect truth, accelerate justice and build diversity, equity and inclusion in all areas of the business resonated strongly with him. Michael got an offer and didn’t look back.
“I expected my manager at the time to be disappointed that I was leaving, but instead, he told me that this new challenge I was taking on was very noble and impactful.” Now, more than a year into his role, Michael sees just how closely Axon fits his personal vision for his career as he leads his team to deliver ethical and innovative AI solutions.
The Customer Impact
Remember the first tenet Michael wrote down when he began looking for a new position?
- His new job should allow him to provide customers with a positive, memorable experience.
“We give our direct customers - public safety officers - the tools they need to safely and effectively perform their job functions while also protecting the safety and well-being of our end customers - the general public. While transparency is a top priority in all that Axon does, we also focus on giving public safety officers solutions to improve the efficiency of their workflows so they can spend more time engaging with their communities,” said Michael.
Customer interactions play a significant role in enhancing Axon AI technology to meet the changing needs of public safety professionals. Michael and Axon’s AI team consistently challenge themselves to expand AI use cases in ethically-sound, privacy-preserving ways. From speech transcription and computer vision solutions to automated data analysis, AI can touch more aspects of public safety’s work than one might think.