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The foundation of intelligent 911.

Carbyne is the intelligent infrastructure layer of Axon 911, providing cloud-native call handling and routing built for resilience, scalability, and the demands of modern emergency communications.

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Legacy infrastructure wasn't built for this.

Most 911 centers still run on hardware-dependent systems designed before the volume and complexity of today's emergencies. 88% of ECCs experienced a system outage in the past year. 58% had a phone system outage. 9% experienced a cyberattack that caused an outage. Carbyne replaces legacy hardware-bound systems with cloud-native infrastructure designed for reliability, scalability, and long-term flexibility.

  • Voice, text, and video call handling from a single cloud-native platform. Intelligent routing and queuing across positions, sites, and jurisdictions. Multi-tenant architecture supports shared-service and regional consolidation models. NENA i3 compliant with native ESInet integration.

Inside the Future of 911: How AI and the Cloud Transform Emergency Response

Intelligence from call to closure.

Carbyne connects directly to Axon Evidence, the digital evidence management system trusted by 500,000+ users worldwide. Call recordings, transcripts, and multimedia captured during a 911 call are preserved with a full chain of custody from the moment of intake.

Maintain file integrity

Files that flow into Axon Evidence are assigned a unique digital fingerprint that validates their authenticity and confirms they remain unchanged from capture through courtroom presentation.

Control roles and permissions

Agency administrators can manage who has access to evidence and which features they can use. Permissions can be tailored by role or user type to give each user the agency's preferred level of access.

Stay compliant and secure

Axon Evidence is built with cloud-based security, including encryption in transit and at rest, to keep data protected at every step. The platform is designed to help agencies meet privacy and compliance standards.

Protect the chain of custody

Every action on a file, whether viewing, editing, or downloading, is automatically recorded in a detailed audit trail, supporting its credibility and admissibility in legal proceedings.

Modernizing the backbone of emergency communications

Carbyne replaces legacy, hardware-dependent systems with cloud-native infrastructure designed for reliability, scalability, and long-term flexibility.

Cloud-native call handling

No on-premises hardware required. No end-of-life refresh cycles. Call handling runs entirely in the cloud, reducing infrastructure costs and eliminating the single points of failure that cause outages in legacy systems.

Real-time data integration

Caller location, multimedia, and contextual data flow into the call-taker's workspace in real time. Carbyne integrates with ESInets and supplemental data sources so the information arrives with the call, not after it.

Scalable architecture

Multi-tenant, multi-site architecture supports everything from a single-jurisdiction PSAP to a regional shared-service center. Capacity scales elastically during surges without pre-provisioning or manual intervention.

"Our telecommunicators and first responders rely on clear and timely information, and these tools will make a real difference in their ability to respond effectively.”

— Jim Lake, Charles County Consolidated Emergency Communications Center Director

FAQs

Axon 911 Brief

Learn more about how Axon 911 can help make your operations more intelligent from call to closure.

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Explore the future of emergency communications.

Carbyne modernizes the foundation. Prepared AI enhances human performance. Axon connects 911 to the broader public safety ecosystem, from the call center to the field.