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INTRODUCING Axon 911

911 Intelligence from call to closure

The first emergency communications platform covering the full lifecycle, from the moment someone calls for help to the moment a case closes. Built on Carbyne’s cloud-native infrastructure and Prepared’s AI capabilities—backed by Axon.

911 runs on systems built for a world before artificial intelligence. More than 240 million calls are made every year in the United States alone. Most are still answered on infrastructure built decades before the people answering were even born. The richest intelligence about an emergency is generated in the first seconds of a call. Almost none of it reaches first responders intact.

Three problems. One root cause.

1968 technology is being asked to serve 2026 emergencies. These are not separate challenges. They are the same problem expressed three ways.

The infrastructure is failing

The foundation of most centers was not built for what emergency communications has become. 88% of centers experienced a system outage last year. 9% reported a cyberattack that caused an outage. Legacy on-premises systems require planned downtime, unpredictable maintenance costs, and hardware refresh cycles agencies can't control. A fragmented vendor stack spreads the workflow across ten different screens.

Workforce stretched to its limit

Agencies are onboarding people onto systems that take months to master, then losing them to burnout. Two out of three call-takers feel stressed before their shift starts. Staff burnout has overtaken hiring as the number one workforce challenge. 74% of centers have unfilled positions. The tools in the room are adding to the cognitive load instead of reducing it.

The intelligence can't flow

Every stage of the operation runs on a different system from a different vendor, so intelligence degrades at every handoff. Callers can stream live video, share precise GPS coordinates, and communicate in dozens of languages. Most 911 centers can't receive any of it. The richest intelligence about an emergency is generated in the first seconds of a call. Almost none of it reaches the responding officer intact.

Before the lights and sirens, before help arrives on scene, you answer the call.

Carbyne

Cloud-native call handling and routing built for the availability and resilience requirements of emergency communications. This isn't a hosted version of an on-premises system. It is an architecture designed from the ground up for the cloud, with no on-premises hardware to install, maintain, or replace.


Key capabilities:

  • Voice, text, and video call handling with a 99.999% inbound 911 call uptime SLA in the U.S.

  • Automatic failover to any device or location with virtually no manual intervention.

  • Elastic surge capacity that scales automatically during mass casualty events and severe weather

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Prepared

Assistive intelligence that helps call-takers, dispatchers, and supervisors do their jobs better. It reduces cognitive burden, surfaces the right information at the right time, and augments human performance rather than replacing it. Active in more than 1,000 agencies across 49 states.


Key capabilities:

  • Real-time transcription, key detail extraction, and automated call summaries.

  • Translation across 70+ spoken languages delivered in real time during the call.

  • AI-driven call prioritization, duplicate detection, and non-emergency deflection.

  • Automated call scoring, performance tracking, and AI-generated coaching.

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Powerful capabilities. One connected workflow.

The modern 911 center needs two things working together: modern infrastructure and assistive intelligence. Axon 911 is the first platform that delivers both.

Call handling

Cloud-native voice, text, and video. No on-premises hardware. No planned downtime.

Continuity

Automatic failover to any device, any location. 911 stays up when everything else goes down.

Assist

Real-time AI transcription, detail extraction, summaries, and 70+ language translation during the call.

Engage

Live caller video, silent messaging, and image capture. See what the caller sees before responders arrive.

Triage

AI call prioritization, duplicate detection, and non-emergency deflection. Trained staff go where they're needed most.

Command

Real-time supervisory dashboard across every active call, position, and incident. Full operational visibility.

Analyze

Operational reporting across call volume, response times, and center performance with trend analysis, custom dashboards by role, and exportable reports for leadership, audits, and grant stakeholders.

Coach

Automated call scoring against QA protocols, individual performance tracking, and AI-generated training recommendations, all in one platform, requiring no separate QA staffing or tooling.

Connected from the call center to the courtroom.

When an incident ends, that doesn't mean it's closed. With Axon 911, the intelligence chain doesn't end at dispatch. It empowers the rest of the Axon Ecosystem.

  • Caller audio, AI summaries and location surface inside Fusus so RTCC staff, command and field teams gain critical context in the earliest moments of an incident, before CAD updates reach the field.

“It saves so much time not having to gather all this evidence from different places”

— Officer Lawrence at Garland PD

FAQs

Axon 911 Brief

Learn more about how Axon 911 can help make your operations more intelligent from call to closure.

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Explore the future of emergency communications.

Carbyne modernizes the foundation. Prepared enhances human performance. Axon connects 911 to the broader public safety ecosystem—from call to closure.