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The intelligence behind every call for help.
Prepared AI is the assistive intelligence layer of Axon 911. It helps call-takers, dispatchers, and supervisors do their jobs better by reducing cognitive burden, surfacing the right information at the right time, and augmenting human performance rather than replacing it.
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The intelligence behind every call for help.
Prepared AI is the assistive intelligence layer of Axon 911. It helps call-takers, dispatchers, and supervisors do their jobs better by reducing cognitive burden, surfacing the right information at the right time, and augmenting human performance rather than replacing it.
Call-takers are doing extraordinary work with tools that weren't built to help them.
Two out of three call-takers feel stressed before their shift starts. Staff burnout has overtaken hiring as the number one workforce challenge. Most centers still rely on manual documentation, manual QA, and manual translation processes that add to the cognitive load instead of reducing it. Meanwhile, the richest intelligence about an emergency is generated in the first seconds of a call, and almost none of it reaches the responding officer intact. Prepared AI changes what's possible inside the 911 workflow.
Real-time AI transcription, key detail extraction, and automated call summaries generated during the call, not after it. Critical information is structured and pushed to CAD and field responders automatically. Translation across 70+ spoken languages happens in real time without additional staffing or third-party handoff.
Call-takers are doing extraordinary work with tools that weren't built to help them.
Two out of three call-takers feel stressed before their shift starts. Staff burnout has overtaken hiring as the number one workforce challenge. Most centers still rely on manual documentation, manual QA, and manual translation processes that add to the cognitive load instead of reducing it. Meanwhile, the richest intelligence about an emergency is generated in the first seconds of a call, and almost none of it reaches the responding officer intact. Prepared AI changes what's possible inside the 911 workflow.
Real-time AI transcription, key detail extraction, and automated call summaries generated during the call, not after it. Critical information is structured and pushed to CAD and field responders automatically. Translation across 70+ spoken languages happens in real time without additional staffing or third-party handoff.
AI for the Next Generation of 911
AI for the Next Generation of 911
Intelligence that follows the incident, not just the call.
The intelligence Prepared AI generates during a 911 call does not end at dispatch. Transcripts, video, images, AI summaries, and structured call data flow into Axon Evidence, the digital evidence management system trusted by 500,000+ users worldwide. The intelligence chain runs from the caller's first word to the courtroom.
Preserve everything captured during the call.
Preserve everything captured during the call.
Call audio, real-time transcripts, caller video, images, and AI-generated summaries are preserved with chain of custody from the moment they are created. Nothing is reconstructed after the fact.
Connect the 911 record to the field response.
Connect the 911 record to the field response.
The same incident record that holds the call data can link to body camera footage, dashcam video, and officer reports. One incident, one record, from the call center to the courtroom.
Build accountability into the workflow.
Build accountability into the workflow.
Every AI-generated summary, every call score, and every coaching recommendation is logged and auditable. Leadership has a documented record of operational performance, not anecdotal impressions.
Intelligence calibrated to every role.
Intelligence calibrated to every role.
Call-takers see real-time transcription, translation, and caller engagement tools. Supervisors see the full operational dashboard across every active call and position. Leadership sees aggregate performance data, coaching trends, and exportable reports. Each role gets the intelligence layer relevant to their work.
AI that works during the call, not after it.
Prepared AI is embedded in the workflow, not applied on top of it. Every capability operates in real time, during the call, when the information matters most.
Understand every call in any language.
Real-time transcription and translation across 70+ spoken languages. Key details are extracted automatically and structured for CAD handoff and dispatch. The call-taker stays focused on the caller. The documentation happens on its own.
Focus trained staff on the calls that need them.
AI-driven triage identifies non-emergency calls, detects duplicates, and prioritizes based on urgency. Between 60% and 75% of 911 volume is non-emergency. Intelligent routing ensures skilled telecommunicators go where they are needed most.
Build a stronger team without adding QA headcount.
Every call is automatically scored against QA protocols. Individual performance trends surface over time. AI-generated coaching recommendations are tied to specific incidents, not generic training. Supervisors spend less time reviewing and more time leading.
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“I use audio transcription on all of my calls. I don’t have to second guess, I can look within a second and see the screen and acknowledge what the caller is saying with what I’m hearing.
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“I don’t have to track down anybody anymore and ask them where everything is. It’s all in one place.”
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“Axon is so much more than just Respond and Body 3. Axon Evidence is the heart of the system, and this software and hardware are the beginning of policing of the future”
FAQs
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