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INTRODUCING Axon 911

Intelligence from call to closure.

The first emergency communications platform covering the full lifecycle, from the moment someone calls for help to the moment a case closes. Built on Carbyne’s cloud-native infrastructure and Prepared’s AI capabilities—backed by Axon.

911 runs on systems built for a world before artificial intelligence. More than 12 million calls are made every year in the United States alone. Most are still answered on infrastructure built decades before the people answering were even born. The richest intelligence about an emergency is generated in the first seconds of a call. Almost none of it reaches first responders intact.

Three problems. One root cause.

1968 technology is being asked to serve 2026 emergencies. These are not separate challenges. They are the same problem expressed three ways.

A system in transition from legacy to Next Generation 9-1-1

Canada’s 9-1-1 system is currently operating across both legacy and emerging NG911 environments. While existing systems remain reliable for voice calls, they were designed for a different era and primarily support limited data (e.g., caller number and basic location). The transition to NG911 is underway but uneven, requiring significant upgrades across thousands of local systems. This creates a period where legacy and modern systems must operate in parallel, increasing complexity and cost.

Workforce stretched to its limit

Agencies are onboarding people onto systems that take months to master, then losing them to burnout. Two out of three call-takers feel stressed before their shift starts. Staff burnout has overtaken hiring as the number one workforce challenge. 74% of centers have unfilled positions. The tools in the room are adding to the cognitive load instead of reducing it.

Information flow is limited by legacy systems and fragmentation

Traditional 9-1-1 systems are optimized for voice and deliver only limited data to call takers. NG911 is designed to enable: multimedia (text, video, sensor data), end-to-end data sharing, and
improved situational awareness across agencies.
But today, many systems are not yet interoperable, and information cannot always move seamlessly between systems or from caller to responder.

Before the lights and sirens, before help arrives on scene, you answer the call.

Carbyne

Cloud-native call handling and routing built for the availability and resilience requirements of emergency communications. This isn't a hosted version of an on-premises system. It is an architecture designed from the ground up for the cloud, with no on-premises hardware to install, maintain, or replace.


Key capabilities:

  • Voice, text, and video call handling with a 99.999% inbound 911 call uptime SLA in Canada

  • Automatic failover to any device or location with virtually no manual intervention.

  • Elastic surge capacity that scales automatically during mass casualty events and severe weather

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Prepared

Assistive intelligence that helps call-takers, dispatchers, and supervisors do their jobs better. It reduces cognitive burden, surfaces the right information at the right time, and augments human performance rather than replacing it. Active in more than 1,000 agencies across North America.


Key capabilities:

  • Real-time transcription, key detail extraction, and automated call summaries.

  • Translation across 70+ spoken languages delivered in real time during the call.

  • AI-driven call prioritization, duplicate detection, and non-emergency deflection.

  • Automated call scoring, performance tracking, and AI-generated coaching.

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Powerful capabilities. One connected workflow.

The modern 911 center needs two things working together: modern infrastructure and assistive intelligence. Axon 911 is the first platform that delivers both.

Call handling

Cloud-native voice, text, and video. No on-premises hardware. No planned downtime.

Continuity

Automatic failover to any device, any location. 911 stays up when everything else goes down.

Assist

Real-time AI transcription, detail extraction, summaries, and 70+ language translation during the call.

Engage

Live caller video, silent messaging, and image capture. See what the caller sees before responders arrive.

Triage

AI call prioritization, duplicate detection, and non-emergency deflection. Trained staff go where they're needed most.

Command

Real-time supervisory dashboard across every active call, position, and incident. Full operational visibility.

Analyze

Operational reporting across call volume, response times, and center performance with trend analysis, custom dashboards by role, and exportable reports for leadership, audits, and grant stakeholders.

Coach

Automated call scoring against QA protocols, individual performance tracking, and AI-generated training recommendations, all in one platform, requiring no separate QA staffing or tooling.

Connected from the call center to the courtroom.

When an incident ends, that doesn't mean it's closed. With Axon 911, the intelligence chain doesn't end at dispatch. It empowers the rest of the Axon Ecosystem.

  • Caller audio, AI summaries and location surface inside Fusus so RTCC staff, command and field teams gain critical context in the earliest moments of an incident, before CAD updates reach the field.

“It saves so much time not having to gather all this evidence from different places”

— Officer Lawrence at Garland PD

FAQs

Axon 911 Brief

Learn more about how Axon 911 can help make your operations more intelligent from call to closure.

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Explore the future of emergency communications.

Carbyne CorePrepared AI