Clarify Calls for Service (CFS) with no associated BWC

If your organization uses Axon Performance, you might need to clarify CFS that don't have BWC footage associated with them. You must have specific permissions to do this in the Axon app, and your admin needs to activate specific settings in Axon Performance for these to be visible. If your organization uses Axon Performance but you aren't able to see these tasks, contact the Axon admin within your organization. Information for admins is found here.

The Clarify CFS Missing BWC Video task appears in the My Tasks column. The number of CFS eligible for clarification appears at the top and the CFS IDs appear below.

Note

Eligibility is determined by the configure grace period for your organization with seven additional days. Any CFS taking place before this timeframe is not considered eligible and is not listed.

After selecting the task, you can sort the calls. CFS are listed in reverse chronological order. The CFS ID contains the following information:

  • Dispatched: The date and time the user was dispatched to the call.
  • Cleared: The date and time the user was cleared from the call.
  • Call Type: The type of call.
  • Clearance Code: The code the call was cleared with.
  • Assigned to Call: The amount of time the user was assigned to the call.

Clarify a Call

To clarify a call:

  1. Select a CFS ID.
  2. Select a reason for not having BWC footage for this call.
  3. If needed, add notes.
  4. Select Submit. Important: You won't be able to make changes to the call after it's submitted.