Care and maintenance

This section describes cleaning, charging, and storage for the camera.

Never disassemble the camera beyond what is required to change the battery as this can compromise camera integrity and invalidate the warranty. The camera does not contain a memory card or any user-replaceable parts other than the battery.

Follow all cleaning agent manufacturer directions.

Clean the camera

Use a soft, damp cloth to clean the surface of the camera. Do not use harsh cleaners or solvents. Ideally, moisten the cloth with isopropyl alcohol.

Do not immerse the camera in water or cleaning solutions.

If the camera lens becomes dirty, use a lens blower brush to clean it and then wipe it with a soft cloth as needed.

If the camera display becomes dirty, clean with a damp cloth and dry with a soft cloth. Do not use ammonia-based or similar type window cleaners on the camera lens or display as these normally contain abrasives that can scratch.

Do not place the lens under running water or apply jets of water.

Do not use compressed air to clean the camera. Compressed air may damage the camera’s microphones.

Ensure the microphone openings are clear of debris.

Charge the battery

A fully charged camera battery should provide enough power for approximately 12 hours of normal operation. Recharging a battery after a 12-hour use can take up to nine hours if you are recharging on an Axon Dock. Recharging could take considerably longer if recharging from a computer.

Ensure the Connection socket is dry and free of dirt and debris before placing the camera in a dock or connecting a USB Sync cable. Charge the camera battery by placing the camera in the dock or connecting a USB Sync cable.

The dock functions as an ethernet adapter, an unmanaged network switch, and charger. It charges and uploads video to Axon Evidence simultaneously.

When approximately 10% of the battery capacity remains, the camera emits four quick tones and four short vibrations. These alerts repeat at 5% capacity.

Recharge a depleted battery as soon as reasonably possible.

Instructions for replacing the camera battery are available from your Axon representative.

Charge without a dock

To charge the camera when no dock is available, use a USB Sync cable. You should still regularly place your camera in its dock to ensure it has the correct time synchronization and receives the latest firmware updates.

Charge your camera with a USB Sync cable.

  1. Connect the camera to the USB Sync cable.
  2. Connect the cable to a power adapter or USB port. A power adapter generally provides more charging power than a device’s USB port.
    • If the camera was off, it enters low-power mode and the current charge level appears on the camera display. When you remove the cable, the camera turns off. During charging, power the camera on normally at any time and it enters Ready mode (buffering).
    • If the camera was on, it remains on with the charging icon beside the battery. When you remove the cable, the icon disappears and the camera remains on.

The color of the Battery status LED provides a visual indication of the charge level. The LED is red A small rectangle representing the LED color. when the charge level is 20% or less, yellow A small rectangle representing the LED color. at 20–98%, and green A small rectangle representing the LED color. at 98% or higher.

Replace the battery

Replacement batteries are combined with the back portion of the camera. Replacing a battery involves removing the back of the camera and installing a new one.

  1. Turn the camera off.
  2. Use a Torx T6 screwdriver to remove the six screws from the back of the camera.
    Shows the six screws on the back of the camera.
  3. Remove the back of the camera.
    Shows how the back of the camera lifts off the body.
  4. Install the new camera back and reinstall the six screws. Do not overtighten.

Internal clock

Place your camera in an Axon Dock or connect it to View XL Standalone mode to update the camera’s internal clock.

Update firmware

Return your body camera to its networked charging dock on a regular basis, ideally at the end of every daily shift. This will recharge the battery, upload data to Axon Evidence, and download and apply any available firmware updates. While docked, the Status LED on the bottom (now facing up) blinks red A small rectangle representing the LED color. and yellow A small rectangle representing the LED color. while downloading new firmware.Avoid removing the camera during a download.

Moisture

Don’t charge your camera while the Connection socket on the camera or dock is wet.

If the Connection socket is wet, use a paper towel or absorbent cloth to blot the connector and then allow it to fully dry before charging.

If a camera is charging when it gets wet, remove it from the charging source (dock or cable), use a paper towel or absorbent cloth to blot the Connection socket, and then allow it to fully dry before charging again.

The Connection socket must be fully dry before placing the camera in a dock or connecting a cable.

Camera storage

-04–95 °F
-20–35 °C		 Do not store Axon body-worn cameras in environments where the temperature is likely to be outside the maximum (such as under direct sunlight, near heaters, or in a vehicle in extremely hot weather) or minimum values.
70–75 °F
21–24 °C		 For long-term storage, ensure room temperature is in this range and Battery LED is yellow A small rectangle representing the LED color. before powering down. Every six months, run the camera until the battery is depleted, then recharge until Battery LED is yellow A small rectangle representing the LED color.. Do not store the camera battery fully charged or fully discharged.