Priority Upload

Priority Upload lets you wirelessly upload the most recent recording on your body camera to Axon Evidence using Wi-Fi or mobile data.

Start a Priority Upload

  1. Press Program and Power simultaneously to open the diagnostic menu.
    Shows the Program and Power buttons to press on the side of the camera.
  2. Press Select (between the volume buttons) to select Upload.
    Shows the body camera menu with Upload highlighted.
  3. Select Priority Upload. If there is no recording on the device, the display shows NO EVIDENCE.
    Shows the body camera menu with Priority Upload highlighted.  Shows the camera display with NO EVIDENCE.
  4. If there is a recording on the device, the top of the screen shows its start time followed by the duration in parenthesis. Use the volume buttons to select either BACK (upload nothing) or START (uploads the last saved recording), then press Select. You can only upload the most recent recording.
    Shows the body camera recording time length screen with BACK and START.  Shows the camera display with UPLOAD STARTED.

Once an upload has started, the display returns to its normal view of showing if the camera is Ready or Recording, along with the upload icon Shows the previously described icon. at the bottom right.
Shows the body camera Ready screen with upload icon.  Shows the body camera Recording screen with upload icon.

The diagnostic menu option changes from Upload to Uploading when an upload is in progress.
Shows the body camera menu with Uploading highlighted.
Once the recording has uploaded, the camera vibrates, displays UPLOAD COMPLETE, and deletes it from the camera.
Shows the camera display with UPLOAD COMPLETE.

Cancel an upload

  1. Open the diagnostic menu.
  2. Select Uploading.
    Shows the body camera menu with Uploading highlighted.
  3. Select CANCEL.
    Shows the body camera recording time length screen with BACK and CANCEL.

A message confirms the cancelation and the recording remains on the device.
Shows the body camera screen showing UPLOAD CANCELED.

Error states and edge cases

Upload using mobile data may encounter the following errors.

Evidence exceeds upload limit

Recordings longer than 60 minutes cannot use mobile data due to the size of the file. Dock the camera or use View XL standalone mode.

Upload paused: poor signal

The camera pauses upload if it loses data coverage, displaying at the bottom right. If coverage returns within 10 minutes, the upload will resume, otherwise it cancels and the recording remains on the camera.
Shows the body camera Ready screen with Pause icon.

Upload paused: USB-C connected

A wireless upload pauses when you connect a USB-C cable. The upload will resume when you disconnect the cable.

Camera shut-down due to low battery

If the camera shuts down due to a low battery during a wireless upload, the upload pauses and the recording remains on the camera. The upload will resume when the camera is turned back on with sufficient charge.

Docked camera

If you dock your camera during a wireless upload, the upload will continue using the dock's ethernet connection, with the Priority upload occurring first.

Upload timed out

If the upload takes longer than two hours (which may occur if wireless coverage is poor and/or the file size is large), the upload pauses. Select to RESUME or CANCEL the upload.
Shows the body camera UPLOAD TIMED OUT screen with RESUME and CANCEL.

Upload paused: livestream

A wireless upload pauses Shows the previously described button. to allow a requested livestream. The upload resumes when the livestream ends.
Shows the body camera screen showing UPLOAD PAUSED: LIVESTREAM.

How Priority Upload affects the camera

Several factors can affect the performance, speed, and battery use of a wireless upload. With strong coverage, a 15-minute recording at 720p High takes about five minutes to upload and uses about 2%, or 12 minutes, of battery capacity. With poor coverage, this same recording may use about 4%, or 24 minutes, of battery capacity.

The camera continues to buffer or record normally while uploading wirelessly.

Priority Upload is included as part of Axon Device Connectivity (included for any organization who previously purchased Respond or Respond+). Axon Evidence administrators can enable it by turning on the Priority Upload setting on the camera settings page under Admin:
Shows the Evidence Upload setting in Axon Evidence.