Troubleshooting
An Axon Dock provides a wired network connection for various cameras. It functions as an ethernet adapter, unmanaged network switch, and charger. As long as the dock has power and a network connection, it should continue functioning correctly.
Axon Dock FAQs
How do I ensure my dock is connected to the network?
If your dock is connected to the network, LEDs in the ethernet port blink green or amber. The camera will also be able to upload videos to Axon Evidence immediately upon docking.
My dock is registered, so why is "Device Profile" on Axon Evidence empty?
This is a known issue and a fix is in progress.
Why can't Axon Device Manager detect my dock?
When using this option, look for the NFC tag and hold your mobile device near the NFC icon on the dock. For the 1-bay dock, the icon is on the side of the dock nearest to the ethernet port. For the 8-bay dock, the icon is near bay 1, on the side of the dock near the power connection.
Alternatively, switch to the "Scan Code" tab in ADM and scan the 2D OCR code on the back of the dock.
Why can't I access my dock’s Device Profile page on Axon Evidence?
Your dock must be registered to use the Device Profile page on Axon Evidence. See Camera dock overview in the left-nav of your camera's product page.
What comes in the box with my dock?
Each dock comes with an ethernet cable,
