Care and maintenance

This section describes cleaning, charging, and storage for the camera.

Never disassemble the camera as this can compromise camera integrity and invalidate the warranty. The camera does not contain a memory card or any user-replaceable parts.

Follow all cleaning agent manufacturer directions.

Clean the camera

Use a soft, damp cloth to clean the surface of the camera. Do not use harsh cleaners or solvents. Ideally, moisten the cloth with isopropyl alcohol.

Do not immerse the camera in water or cleaning solutions.

If the camera lens becomes dirty, use a lens blower brush to clean it and then wipe it with a soft cloth as needed.

If the camera display becomes dirty, clean with a damp cloth and dry with a soft cloth. Do not use ammonia-based or similar type window cleaners on the camera lens or display as these normally contain abrasives that can scratch.

Do not place the lens under running water or apply jets of water.

Do not use compressed air to clean the camera. Compressed air may damage the camera’s microphones.

Ensure the microphone openings are clear of debris.

Charge the battery

Ensure the USB port is dry and free of dirt and debris before placing the camera in a dock or connecting a USB-C cable. Charge the camera battery by placing the camera in the dock or connecting a USB-C cable.

The dock functions as an ethernet adapter, an unmanaged network switch, and charger. It charges and uploads video to Axon Evidence simultaneously.

When approximately 10% of the battery capacity remains, the camera display shows LOW BATTERY and the camera emits four quick tones and four short vibrations. These alerts repeat at 5% capacity.

Recharge a depleted battery as soon as reasonably possible.

Return cameras to Axon for battery replacement.

Charge without a dock

To charge the camera when no dock is available, use a USB-C cable. You should still regularly place your camera in its dock to ensure it has the correct time synchronization and receives the latest firmware updates.

Charge your camera with any USB-C cable.

  1. Connect the camera to the USB-C cable.
  2. Connect the cable to a power adapter or USB port. A power adapter generally provides more charging power than a device’s USB port.
    • If the camera was off, it enters low-power mode and the current charge level appears on the camera display. When you remove the cable, the camera turns off. During charging, power the camera on normally at any time and it enters Ready mode (buffering).
    • If the camera was on, it remains on with the charging icon beside the battery. When you remove the cable, the icon disappears and the camera remains on.

The color of the Operation LED on top provides a visual indication of the charge level. The LED is red A small rectangle representing the LED color. when the charge level is 10% or less, yellow A small rectangle representing the LED color. at 11–89%, and green A small rectangle representing the LED color. at 90% or higher.

Internal clock

Place your camera in an Axon Dock or connect it to View XL Standalone mode to update the camera’s internal clock.

Update firmware

Return your body camera to its networked charging dock on a regular basis, ideally at the end of every daily shift. This will recharge the battery, upload data to Axon Evidence, and download and apply any available firmware updates. While docked, the Triad LED spins yellow A small rectangle representing the LED color. while downloading new firmware. Avoid removing the camera during a download.

Moisture

Don’t charge your camera while the USB port on the camera or dock is wet. The camera will display a moisture icon if it detects moisture in the USB-C port.

If the USB port is wet, use a paper towel or absorbent cloth to blot the connector and then allow it to fully dry before charging.

If a camera is charging when it gets wet, remove it from the charging source (dock or cable), use a paper towel or absorbent cloth to blot the USB port, and then allow it to fully dry before charging again.

The USB port must be fully dry before placing the camera in a dock or connecting a cable.

It may take up to 15 minutes from the time you dry the USB-C port for the moisture icon to clear and the body camera to charge normally.

Camera storage

-04–95 °F
-20–35 °C		 Do not store Axon body-worn cameras in environments where the temperature is likely to be outside the maximum (such as under direct sunlight, near heaters, or in a vehicle in extremely hot weather) or minimum values.
70–75 °F
21–24 °C		 For long-term storage, ensure room temperature is in this range and battery level is approximately 50% before powering down. Charge the stored camera back to around 50% once a year to prevent over-discharge of the battery. Do not store the camera fully charged or fully discharged.