Technical information

Technical support

Visit www.axon.com/help for support options or call 1-800-978-2737.

Warranty

Axon Enterprise, Inc. warranty provisions are applicable on all Body system products. See www.axon.com/legal for detailed warranty information.

This warranty does not apply, and Axon shall not be liable for any loss, loss of data, damage, or other liability arising out of:

1. Damage caused by failure to follow instructions regarding the use of the product;
2. Damage caused by the use of non-Axon products or the use of cartridges, batteries or other parts, components or accessories not manufactured or recommended by Axon;
3. Damage caused by abuse, misuse, intentional or deliberate damage to the product, or force majeure;
4. Damage to a product or part that has been repaired or modified by persons not authorized by Axon or without Axon's written permission, or
5. If any Axon serial number has been removed or tampered with.

Thus, any handling of the camera that alters the condition of the equipment by unauthorized personnel without proper technical training may result in the immediate loss of the manufacturer's standard warranty coverage by impacting the integrity of the equipment and rendering the quality testing performed by specialized technical personnel impossible after handling the equipment.

Warnings

For a full list of the warning associated with this product, see www.axon.com/legal.

Radio waves

The camera system transmission is in the frequency ranges of 2402–2480 MHz, 2412–2462 MHz, 5150–5350 MHz, 5470–5725 MHz, and 5725–5850 MHz. Additionally, depending on the model number and country, it may transmit in the frequencies listed below:

• AX1037: LTE B12 (699–716 Mhz), LTE B13 (777–787 MHz), LTE B14 (788–798 MHz), LTE B26 (814–849 MHz), LTE B5 (824–849 MHz), LTE B4 (1710–1755 MHz), LTE B66 (1710–1780 MHz), LTE B2 (1850–1910 MHz), LTE B25 (1850–1915 MHz), LTE B30 (2305–2315 MHz), LTE B7 (2500–2570 MHz)
• AX1038: LTE B1 (1920–1980 MHz), LTE B2 (1850–1910 MHz), LTE B3 (1710–1785 MHz), LTE B4 (1710–1755 MHz), LTE B5 (824–849 MHz), LTE B7 (2500–2570 MHz), LTE B8 (880–915 MHz), LTE B20 (832–862 MHz), LTE B28 (703–748 MHz), LTE B40 (2300–2400 MHz)

FCC compliance statement

Changes or modifications to the equipment not expressly approved by the manufacturer could void the product warranty and the user’s authority to operate the equipment.

Axon equipment (models AX1037, AX1039, and AX1040) has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult Axon technical support for help.

Axon systems comply with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

ISED Canada compliance statement

This equipment (model AX1037) complies with the IC RSS-102 radiation exposure limits set forth for an uncontrolled environment.

Énoncé d'exposition aux rayonnements: Cet équipement (modèle AX1037) est conforme aux limites d'exposition aux rayonnements ioniques RSS-102 pour un environnement incontrôlé.

The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.

Les dispositifs fonctionnant dans la bande de 5150 à 5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

Section 8.4 of RSS-GEN

Axon systems (models AX1037, AX1039, and AX1040) comply with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions: 1) this device may not cause interference, and 2) this device must accept any interference, including interference that may cause undesired operation of the device.

Systèmes Axon (modèles AX1037, AX1039, et AX1040) est conforme aux normes d’exemption de licence RSS d’Industrie Canada. Son utilisation est soumise aux conditions suivantes : 1) cet appareil ne doit pas causer de brouillage, et 2) doit accepter tout brouillage, y compris le brouillage pouvant entraîner un fonctionnement indésirable.

These digital apparatus (models AX1037, AX1039, and AX1040) comply with Canadian ICES-003 Class B. Digital apparatus model AX1026 complies with Canadian ICES-003 Class A.

Ces appareils numériques (modèles AX1037, AX1039, et AX1040) sont conformes à la norme canadienne NMB-003 Classe B. Appareil numérique modèle AX1026 conforme à la norme canadienne NMB-003 Classe A.

THIS AXON SYSTEM MEETS THE GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.

CE SYSTÈME AXONE RÉPOND AUX EXIGENCES DU GOUVERNEMENT EN MATIÈRE D’EXPOSITION AUX ONDES RADIO.

Declaration of conformity and EU compliance statement

Axon declares that this Axon system is compliant with the requirements of the Radio Equipment Directive (RED) 2014/53/EU and the Electromagnetic Compatibility (EMC) Directive 2014/30/EU of the European Parliament and of the Council. A copy of the original Declaration of Conformity is at www.axon.com/legal.

• 8-bay dock (model AX1039) complies with EN 55032/CISPR 32 Class A
• 1-bay dock (model AX1040) complies with EN 55032/CISPR 32 Class B

Country of origin: Finished in the U.S. with U.S. and imported parts.

Compliance marks

Also see axon.com/legal/compliance-documentation.

Korea: 기자제 명칭(모델명) : LTE이동통신용무선설비의기기(육상이동국의 송수신 장치) (AX1038) 등록번호 : R-C-CEW-AX1038 적합성평가를 받은 자의 성명 : Axon Enterprise, Inc. 제조년월일 : 2024/11 제조자 및 제조국가 : Axon Enterprise, Inc. / 미국 R-C-QUT-EG065K-EA
Thailand: เครื่องโทรคมนาคมและอุปกรณ์นี้ มีความสอดคล้องตามมาตรฐานหรือข้อกำหนดทางเทคนิคของ กสทช. (This telecommunication equipment conforms to the standard or technical requirements of NBTC.) เครื่องวิทยุคมนาคมนี้มีอัตราการดูดกลืนพลังงานจำเพาะ (Specific Absorption Rate - SAR) อันเนื่องมาจากเครื่องวิทยุคมนาคมเท่ากับ 3.570 W/kg ซึ่งสอดคล้องตามมาตรฐานความปลอดภัยต่อสุขภาพของมนุษย์จากการใช้เครื่องวิทยุคมนาคมที่คณะกรรมการกิจการโทรคมนาคมแห่งชาติประกาศกำหนด. (This radio communication equipment has the specific absorption rate (SAR) of 3.570 W/kg as related to the equipment, which is in compliance with the Safety Standard for the Use of Radio communication Equipment on Human Health announced by the National Telecommunications Commission.)
		Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.