Community Request
Community Request enables your agency to securely collect evidence from the community and manage that media in Axon Evidence. This topic helps you understand which request type to use and how to get started.
Watch this video to learn how to create and manage individual, portal, and area community requests.
Request types at a glance
| Request type | Use case | Delivery method | Who can submit |
|---|---|---|---|
| Individual Request | Specific witness, victim, or involved party | Email or SMS | Single recipient |
| Public Request | Large events, ongoing investigations | Shareable URL, QR code | Anyone with the link |
| Area Request | Doorbell or security cameras in an area | Ring Neighbors | Ring subscribers in the area |
| Business Request (Beta) | Business-specific evidence | Email, SMS, or Auror Portal | Business contacts |
| CCTV Request (Beta) | Registered CCTV cameras | Email or SMS | Single recipient |
| API / Integration | Integrates Community Request with agency-owned or third-party systems | Email or SMS | Single recipient |
Storage and licensing
With an active Axon Community license, your agency receives unlimited third-party (3P) storage for evidence submitted through Community Request. This storage is excluded from your agency's à la carte 3P calculation.
Important storage details:
- Storage applies only to evidence with the Community Request source channel.
- Evidence from Axon Capture or direct imports is not included in Community Request storage.
Prerequisites
Before creating requests, ensure the following:
- Axon Evidence access with Community Request permissions enabled.
- Role permissions configured for the specific request types you plan to use.
- For Area Request: a Ring Neighbors Public Safety Service verified account.
Watch this video to learn how to configure and submit Community Requests.
Multi-language support
Community Request supports multiple languages for requests. When enabled, users can select the language when creating a request.
Supported languages: English (US) — Default, Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English (CA), English (UK), Finnish, French, French (Canada), German, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean, Malaysian, Norwegian, Polish, Portuguese (Portugal), Portuguese (Brazil), Punjabi, Romanian, Russian, Slovak, Spanish, Spanish (Latin America), Spanish (US), Swedish, Thai, Turkish, Ukrainian, Welsh.
For agencies with a non-English language set as their default in Axon Evidence, the Community Request upload screen text, Terms of Use, and Privacy Policy also appear in that language.
