Advanced configurations

Community Request automated reminders

Automated reminders for Community Requests help streamline the evidence submission process by sending notifications to invitees who have not yet submitted the requested evidence. These reminders are configured in Community Request settings.

Note

Automated reminders are not currently available for customers in the European legacy (EU1) region.

Enable automated reminders

Note

Automated reminders are not sent to anonymous invites.

  1. Select Admin and then under Evidence Settings, select Community Request.
  2. Select the Invite Settings tab.
  3. Under Automated Reminders, enable Send reminders for Community Request Invites.
  4. Select Save Settings.

When are automated reminders sent?

Both text message and email reminders are sent at the following intervals, following the initial request: 24 hours, 72 hours, 10 days, and 28 days. Reminders stop once a request has been fulfilled by the recipient.

Note

Reminders are not sent for anonymous requests.

Track sent reminders

Every email or SMS reminder is logged in the invite portal's audit trail. For individual invites, the portal details page shows the following automated reminder information:

  • The number of reminders sent.
  • The number of reminders scheduled to be sent.
  • The date and time of the last reminder sent.
  • The date and time of the next scheduled reminder.

Community member options

Automated reminder recipients can opt out of receiving further reminders using the link provided with each notification. After opting out, they will no longer receive automated reminders to submit evidence for the specific case, but they can still submit evidence using the original request link until it expires.

Enable Area Request permissions

Note

This feature is currently only available for city and county US law enforcement agencies.

  1. Select Admin and then under User Management, select Roles and Permissions.
  2. Select the Edit icon on your role.
  3. Enable the following under Map:
    1. View Common Names
    2. Edit Common Names
    3. Manage Map Layers

Note

You cannot enable Edit Common Names without first enabling View Common Names.

Configure Area Request

  1. Select Admin and then under Evidence Settings, select Community Request.
  2. Select Area Requests.
  3. Enter your organization's non-emergency phone number.
  4. Optionally, require each request be reviewed by a supervisor before being sent.
  5. Select which NIBRS categories to enable.
  6. Set your jurisdiction map by doing one of the following:
    1. From the drop-down menu, select your jurisdiction.
    2. Select Import from File and upload your jurisdiction.

Note

Before submitting a request, you must also have a Ring Neighbors Verified account. If needed you can set one up here.