Portal detail page

Enable Community Request

Before users can create public portals, send individual invitations, and use the triage workflow, agency administrators must configure Community Request.

The Community Request page lists information about both public portals and individual invites that the user can access, and provides links to their respective Details pages. The list shows both individual and public entries, with page numbers and navigation arrows below each list. Users can select a page number or use the navigation arrows to change the list results.

Users assigned to roles that have the View Portals (Individual, CCTV, Public, Business, and Incident Report Portals) permission set to Any Portal will also see a Show/Hide Filters option. When Show Filter is selected, a toggle switch is shown that allows the user to only show portals they own ("Only my requests") or show all portals at the agency.

The Community Request page also provides a link to create new community requests.

Search for invites

Users can search for invites with multiple filters at a time. However, multiple searches for a single filter are not yet supported. The following filters are supported:

  • Owner
  • Created: The Start and End dates for when the invitation was created
  • Type: Whether the invitation is Individual or Public
  • Request Status: Open, Closed, Expired, or Pending Triage
  • Title
  • ID
  • Description
  • Submitter Info: Search for Community Requests by community member’s name, email, or phone number.
    • Up to ten names can be searched, and each search field supports partial matches and is case-insensitive. Users can apply multiple filters within a given search. Community members who remained anonymous during the evidence exchange process cannot be searched.

Searches for ID, Title, and Description text fields are case-insensitive and support partial matches.

The Request Type filter allows you to search based on the status of the invitation:

  • Open
    • 1:1 Invites: Display any 1:1 invites that are still in an open state, with no evidence submission.
    • Public Portal: Display any public portal that has not been closed by the department.
  • Closed
    • 1:1 Invites: Display 1:1 invites with evidence submissions.
    • Public Portal: Display public portals that have been closed by the department.
  • Expired: Invites that have expired without receiving any submissions.
  • Pending Triage: Invites that have items which have not been triaged yet.

Axon Community Request invite link expiration

Community Request individual invitation links are valid for 30 days. Community Request requests by SMS and email include a message which says, "This link is only valid for 30 days."

Portal details pages

The Portal Details pages provide general information about a public portal or individual invites. The information for portals and individual invites that have items to triage are in bold text, and there is a blue indicator bar on the left side of the entry.

Users can access a Portal Details page in two ways:

  • Select View Submission in the email message from Evidence.com after a submission is uploaded.
  • On the menu bar of the Evidence.com page, select Evidence, then select Community Request. In the Public Portals or Individual Invites list, find the page you want to view. In the Portal Info column, select View Summary.

Individual Invites

Portal Details pages for individual invites and public portals display similar information, but with some differences due to the additional requirements for public portals. The Portal Details Page for an individual invite shows the following information:

  1. Evidence Summary: A summary of evidence submissions and whether any items require triage. Each summary item with a value is a link. Selecting the link takes you to an Evidence Search page with evidence associated with the portal. The evidence shown is filtered based on the link selected. If there are untriaged items in the submission, a TRIAGE button to review submissions is shown.
  2. Audit Trail: A link to the Portal audit trail.
  3. Submission Information: Invitation information (such as CREATED ON, CREATED BY, and CATEGORIES).
  4. Evidence List: An Evidence List showing the submitted items.

Public Portal

The Portal Details page for a public portal shows the following information:

  1. Evidence Summary: A summary of evidence submissions and whether any items require triage. Each summary item with a value is a link. Selecting the link takes you to an Evidence Search page with evidence associated with the portal. The evidence shown is filtered based on the link selected. If there are untriaged items in the submission, a TRIAGE button to review submissions is shown.
  2. Audit Trail: A link to the portal Audit Trail.
  3. Visit Public Portal: An link to visit the portal, which opens the Portal view shown to community members in a new browser tab.
  4. Portal Status: A toggle switch to close and re-open the portal.
  5. Portal Settings: Portal settings information (such as TITLE, ID, and CATEGORIES).
  6. Public Link Information: Public link information for sharing the public portal with new organizations, social media, and other websites.
  7. QR Code: The portal includes a QR code that is automatically created when the portal is generated. It will be branded with the logo that is uploaded to the Agency Profile page under Admin settings. The QR code is available to download in high or low resolution. You can share this QR code with community members, partner organizations, or embed it on websites and social media platforms. The QR code always remains tied to a specific portal. Even if a portal is closed and reopened, the QR code remains active and can continue to be used.
  8. Location information and map: Displays the location details and map, if a location was added to the portal during creation.