Configure TASER CAM recorder, Axon camera, or TASER device
Configure TASER CAM Recorders and update firmware (online)
Notes:
This procedure is for a TASER CAM HD recorder.
If you are an Administrator, the changes you make to the agency-level device settings will affect all devices in your agency after the devices are connected to Evidence Sync. These settings cannot be changed by someone with non-administrative permissions.
Your ability to adjust onscreen settings may depend on your user permissions and agency-wide settings.
Perform steps 1 through 7 of Preview TASER CAM HD videos. If you receive a message that your firmware needs an update, follow the onscreen instructions.
- Select the Device Settings tab.
- Configure the device as appropriate.
By default, Device Name is the same as the serial number, but you can change it after selecting Edit.
You can change the person to whom the recorder is assigned by updating the Assignee.
Some jurisdictions require the TASER CAM recorder to be video-only (no sound recorded). If your organization operates in such a jurisdiction, select Muted. You also can adjust the resolution and frame rate.
Keep the recorder connected to the computer during configuration.
After configuration is completed, unplug the cable from the recorder. After unplugging the cable from the recorder, remember to replace the dataport plug on the recorder to prevent damage from any debris or moisture.
Configure TASER CAM Recorders and update firmware (offline)
If you have a TASER CAM HD and want to update the firmware in offline mode:
Go to the TASER CAM HD Product Guide page on My Axon. Sign into My Axon and look in Downloads to see the most recent firmware version and, if needed, download the firmware zip file.
Alternately, go to the Axon Technical Support Contact page and create a ticket requesting the latest firmware for your device. When you receive the firmware zip file, save it to your computer and unzip the file.
Perform steps 1 through 6 of Preview TASER CAM videos.
- Select Device Settings.
Some jurisdictions require the TASER CAM recorder to be video-only (no sound recorded). If your organization operates in such a jurisdiction, select the Muted option. Optionally, adjust the resolution and frame rate.
- Select Program Firmware.
- Find where you saved the unzipped firmware.
- Select Open.
- Wait for the system to update your device’s firmware.
- Select OK.
Wait for the Reconnect device to use updated firmware message.
Disconnect the recorder and then reconnect it to the computer.
Configure TASER CAM Recorders (MDT)
Perform steps 1 through 6 of View videos in MDT mode.
- Select Device Settings.
Some jurisdictions require the TASER CAM recorder to be video-only (no sound recorded). If your organization operates in such a jurisdiction, select the Muted option.
You also can adjust the resolution and frame rate.
Resolution and frame rate are adjustable with the TASER CAM HD recorder, but not with the TASER CAM recorder.
Configure TASER device and update firmware (online)
Depending on your access settings, some of the options described here might not be available to you.
TASER 7, 7 CQ, and 10 firmware and settings are automatically copied from Axon Evidence to the battery when it is connected to Sync using USB.
For other models, confirm the device’s safety is down (SAFE).
- Remove the cartridges from the device.
- Connect the device to your computer with the USB cable.
- Start Evidence Sync.
- Enter your agency information and select Next. Then enter your User and Password information and select Sign in.
If you receive a message that your firmware needs an update, follow the onscreen instructions.
- Select Device Settings.
- Configure the device, as appropriate.
Whether you have an X2, X26, or X26P TASER device, you can update the Device Name and Assignee.
If your TASER device is an X2, you have additional options.
- Determine whether an Automatic Shut-Down Performance Power magazine will stop only trigger-initiated TASER device discharges or both trigger and ARC switch events.
- Turn the LASER for 35-foot Smart Cartridges on or off.
If your administrator turns off the upload engineering logs option, Axon may not be able to troubleshoot your TASER device’s data remotely. It may be necessary to return the TASER device for troubleshooting.
Configure TASER device and update firmware (offline)
In offline mode, you can view TASER device status. You also can update the firmware of an X2 or X26P TASER device.
If you have a TASER X2, X26P, 7, 7 CQ, or 10 and want to update the firmware in offline mode:
Go to the Product Guide page for your device on My Axon.
Sign into My Axon and look at the Downloads section to see the most recent firmware version and, if needed, download the firmware zip file.
Alternately, go to the Axon Technical Support Contact page and create a ticket requesting the latest firmware for your device. When you receive the firmware zip file, save it to your computer and unzip the file.
For TASER X2 or X26P, confirm the device’s safety is down (SAFE).
- Remove the cartridges from the device.
- Connect the device to your computer with the USB cable.
For TASER 7, 7 CQ, and 10, dock the battery as described in Connect TASER 7, 7 CQ, and 10 Battery.
- Start Evidence Sync.
- Select SYNC, select Mode, and then select Offline.
- Select Device Settings.
The information and options should be the same whether you have an X2, X26P, or X26 TASER device.
- Select Program Firmware.
- Find the firmware you downloaded.
- Select Open.
- Wait for the system to update your TASER device’s firmware.
Configure Axon camera and update firmware (online)
Notes:
If you are an Administrator, the changes you make to the agency-level device settings will affect all devices in your agency after the devices are connected to Evidence Sync. These settings cannot be changed by someone with non-administrative permissions.
Depending on your access settings, some of the options described here might not be available to you.
- Connect the camera to your computer with the USB cable.
- Start Evidence Sync.
- Enter your agency information and select Next. Enter your User and Password information and select Sign in.
If you receive a message that your firmware needs an update, follow the onscreen instructions.
- Select the Device Settings tab.
Configure the device as appropriate.
By default, the Device Name is the same as the serial number, but you can change it after selecting Edit. You also can change the person to whom the recorder is assigned by updating the Assignee box.
The device can be set to operate in online or offline mode.
By default, the Axon Flex cameras are intended to be worn on the right side. If you intend to wear your camera on the left side, select the Mounted on left option or the video might be recorded upside-down. This setting is not available for the Axon Body camera.
Some jurisdictions require the Axon camera to be video-only (no sound recorded). If your organization operates in such a jurisdiction, select Muted.
Axon cameras are shipped with the balanced video quality option to give you the best combination of image quality and recording time. Agency Administrators can change the setting to Better Quality or Faster Upload.
Axon cameras have a pre-event buffer in which a set amount of footage is recorded before the EVENT button is pressed is saved. This feature is intended to capture important events that occurred before camera recording is activated.
If necessary, this feature can be turned off.
For Axon Body and Axon Flex cameras, the pre-event buffer is 30 seconds.
For Axon Body 2 and Axon Flex 2 cameras with firmware version 1.9 or later, the pre-event buffer can be set in 30-second increments for up to 120 seconds.
Configure Axon camera and update firmware (offline and MDT)
The Program Firmware feature is not available in the MDT mode. You must be in online or offline mode to update your camera’s firmware.
You can determine the latest firmware version for your device on the MyAxon Product Guide page for the device in the Downloads section.
If you have a myAxon login, you can login and download the firmware file.
Alternately, go to the Axon Technical Support Contact page and Create a Ticket requesting the latest firmware for your device. When you receive the firmware zip file, save it to your computer and unzip the file.
If you have an Axon camera and want to update the firmware in offline mode:
- Connect the camera to your computer with the USB cable.
- Start Evidence Sync.
- Select the Device Settings tab.
- Select SYNC, select Mode, and then select Offline or MDT.
Configure the device as appropriate. Your options are similar to those described in Configure Axon camera and update firmware (online).
However, in offline mode, the devices have no device name or assignee.
In MDT mode, you may be limited to changing the camera orientation.
- Select Program Firmware.
- Find the firmware you downloaded.
- Select Open.
- Wait for your camera’s firmware to update.
Axon Body 2 and Axon Flex 2 device settings reference
Below is a summary of device settings available for Axon Body 2 and Axon Flex 2 cameras, including whether the setting can be configured in Online, Offline, and MDT Mode.
| Setting | Description | Online | Offline | MDT |
|---|---|---|---|---|
| Device Mode | Controls whether the camera is in online or offline mode. | ● | ● | |
| Speaker Volume | Controls how loudly the camera beeps. | ● | ● | ● |
| Vibration | Whether the camera uses vibrations to communicate operations to the camera user. | ● | ● | ● |
| Stealth Mode | Controls whether the Axon Body 2 camera emits light, sound, and haptic feedback vibrations when it is switched on or off, and when a user starts or stops recording. When Stealth Mode is enabled, all lights, sounds and vibrations are turned off. This will also disable Ring LED Status regardless of the Ring LED Status below. | ● | ● | ● |
| Indicator Lights | Controls the visible indication of the recording status on the front of the camera using the battery LED. During pre-event buffering the light will blink green. During recording the light will blink red. Stealth Mode must be disabled for this setting to be enabled. | ● | ● | ● |
| Pre-Event Buffering | Controls whether the camera buffers video, enabling the camera to record what occurred prior to the camera user starting a recording. The setting options are 10 seconds, 30 seconds, 60 seconds, 90 seconds, 120 seconds not available if video quality is set to High HD, and Disabled. | ● | ||
| Ring LED Status | Controls the visible indication of the system status on the front of the camera. Bright LED lights from the ring on the front of the camera indicate the camera status. Users can check on the camera status while the device is turned on. Stealth Mode must be disabled for this setting to be enabled. | ● | ||
| Video Quality | Controls the video quality that the camera records in. Higher quality videos will take up more storage space. For the best balance of quality and storage space, it is recommended that the camera records in LOW HD. | ● | ||
| Watermark | Controls whether a permanent watermark appears in the upper right corner of all videos recorded with the camera. The watermark displays the date, time, and camera serial number for the duration of the video. | ● | ||
| Bookmark While Recording | Controls whether the camera user can press a button that leaves a bookmark on a video while the camera is recording. The button is located on the top of the camera. You can use this function to quickly note the time of a memorable incident while the camera is recording. The bookmark will be visible when you view the video on Axon Evidence. | ● | ||
| Camera Audio | Controls whether the camera records audio while recording video. | ● | ||
| Toggle Camera Audio | Controls whether the camera user can turn the camera audio ON or OFF while recording an event. | ● | ||
| Pre-Events Buffering Audio | Controls whether audio is recorded as part of pre-event buffering. | ● | ||
| Axon Signal | Controls whether Axon Signal can instruct the camera to start recording. Enabling this feature will turn on Bluetooth Low Energy Central mode. | ● | ||
| Axon View Pairing | Controls whether the camera can pair with the Axon View mobile app. Enabling this feature will turn on Bluetooth Low Energy Peripheral mode and Wi-Fi. | ● | ||
| Axon View Login | Controls whether Axon View login is required. | ● |
Axon Body device settings reference
Below is a summary of device settings available for Axon Body cameras, including whether the setting can be configured in Online, Offline, and MDT Mode.
| Setting | Description | Online | Offline | MDT |
|---|---|---|---|---|
| Device Mode | Controls whether the camera is in online or offline mode. | ● | ● | |
| Microphone | Controls whether the Axon Body camera records audio while recording video. | ● | ● | |
| Video Quality | Controls the video quality that the Axon Body camera records in. Better quality videos will take up more storage space. For the best balance of quality and storage space, it is recommended that the camera records in Balanced mode. | ● | ||
| Preroll Buffering | Controls whether the camera buffers video, enabling the camera to record what occurred up to 30 seconds prior to the camera user starting a recording. | ● |
Axon Flex Device settings reference
Below is a summary of device settings available for Axon Flex cameras, including whether the setting can be configured in Online, Offline, and MDT Mode.
| Setting | Description | Online | Offline | MDT |
|---|---|---|---|---|
| Device Mode | Controls whether the camera is in online or offline mode. | ● | ● | |
| Camera Orientation | Indicates whether the user intends to mount the Axon Flex camera on the right side or left side of the user’s body. | ● | ● | |
| Microphone | Controls whether the Axon Flex camera records audio while recording video. | ● | ● | |
| Video Quality | Controls the video quality that the Axon Flex camera records in. Better quality videos will take up more storage space. For the best balance of quality and storage space, it is recommended that the camera records in Balanced mode. | ● | ||
| Preroll Buffering | Controls whether the camera buffers video, enabling the camera to record what occurred up to 30 seconds prior to the camera user starting a recording. | ● |
