Evidence Sync
Evidence Sync software enables you to transfer device event records and video from:
- TASER: X2, X26, X26P, 7, 7 CQ, or 10
- TASER CAM HD recorder
- Cameras: Axon Body 2, Axon Body, Axon Flex 2, or Axon Flex camera to a computer or Axon Evidence
The software also enables you to adjust settings on these TASER and Axon devices. Evidence Sync is available only for use with Microsoft Windows-based computers. Depending on your role in your agency, you might only have permission to work with TASER devices and not Axon cameras
A brief look at Evidence Sync
When a TASER device is connected to the computer, the device’s data will be uploaded automatically into the Evidence Sync application from the device. The time stamp is created by the device uses Coordinated Universal Time (UTC), but Evidence Sync converts it to your computer’s local time.
Operating mode selection (online, offline, MDT)
Adjust upload performance
View device logs
Current operating mode
Evidence Sync version
Configure the device
Filter the information displayed on the screen
Download a PDF copy of the pulse log graphs
Download a PDF copy of the TASER logs to your computer
Upload all videos to Axon Evidence
Selected device (has a white border around it)
Navigation pane for uploading files not produced by TASER and Axon devices
Collapse and expand section
In Figure 2, the same X2 device and recorder are connected to the computer, but the recorder is the selected device and its details are displayed.
Play selected video
Upload video to Axon Evidence
Video status on the recorder, uploaded to Axon Evidence, uploading (transferring), or awaiting upload
Filter information displayed on the screen
Figure 3 shows an Axon Flex camera connected to the computer. Some of the same buttons appear in this screen, but the list of files is displayed differently. TASER CAM videos are displayed in table view, while Evidence Sync defaults to gallery view with Axon camera videos.
Toggle button to display the files in table view
Screen appearance and options will vary depending on the type of TASER or Axon device that is connected to Evidence Sync.
Buttons
| Button | Description |
|---|---|
| PDF report | Download a copy of the TASER device event logs in PDF format. |
| Upload all | Upload all videos stored on a device. |
| Graphs | Download a graph of the X2 or X26P pulse logs in PDF format. |
| Upload selected | Upload the selected videos to Axon Evidence. |
| Cancel upload | Select a video that is being uploaded and then select this button to cancel an upload to Axon Evidence. |
| Clear completed | Remove uploaded videos from the screen. |
| Table | Toggle button to display videos in table format. |
| Gallery | Toggle button to display videos in gallery format. |
| View uploaded | Watch video that has been uploaded to Axon Evidence. |
| Upload queue | View the progress of videos uploading to Axon Evidence. |
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Change the title, add case identification, or add case classifications to the selected video. |
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Accept edits or changes. |
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Cancel edits or changes. |
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Close a view. |
| Sign out | Log out of online mode. |
| Bulk edit ID | Change the ID assigned to all videos displayed in the video list. |
| Bulk edit categories | Assign categories to all videos displayed in the video list. |
| Bulk edit assignee | Assign someone to all videos displayed in the video list. |
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Play video. |
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Return to the previous screen. |
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Upload the video to Axon Evidence. |
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Select to adjust the video playback volume settings. You will be able to increase or reduce the volume, or turn the sound off. |
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Change the sound settings by selecting the vertical bars on the right or selecting the X to mute the video. |
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Video sound muted turned off. |
| Load categories | Assign categories to your videos in MDT mode. |
Terms and concepts
Download
Transferring data from a TASER or Axon device to your computer using the Evidence Sync software.
Event (TASER device)
A change in a TASER device that is displayed in Evidence Sync. Evidence Sync records X26 trigger events (when you pressed the trigger and discharged the TASER device) and Sync events (when you connected the TASER device to Evidence Sync).
Evidence Sync records more events for the X2 and X26P TASER devices: trigger pull, USB connected, firmware update, Safe or Armed (when the safety switch’s position is changed), time sync (the TASER device is synchronized to the time displayed on your computer), and Power Magazine Change (the battery pack is replaced). The X2 TASER device also displays ARC switch occurrences and duration, operating mode configuration, and cartridge information.
Filter
To apply limitations to the information displayed on an Evidence Sync screen. This feature enables you to quickly find records of a specific type, or records that occurred within a range of time.
Firmware
Computer programming that is embedded in the hardware. Evidence Sync can be used to update the firmware in TASER and Axon devices.
Muted
A state in which a TASER CAM HD recorder or Axon camera has its microphone turned off. The device will record video but not sound when it is muted. This feature was designed for jurisdictions in which audio recording is prohibited. The ability to turn microphones off can be restricted to certain user roles.
Operating mode
Evidence Sync is available in three different operating modes to fit your situation: online, offline, and MDT. See Evidence Sync operating modes for more information.
Upload
Transferring data from a TASER or Axon device to Axon Evidence using the Evidence Sync software.
Evidence Sync operating modes
Evidence Sync operates in one of three modes: online, offline, and MDT.
Online
In the online mode, the Evidence Sync software uploads data from your TASER or Axon device to your Axon Evidence (Axon Evidence or Axon Evidence Lite account). TASER device firing records are automatically uploaded to Axon Evidence, but you must tell Evidence Sync to upload TASER CAM HD and Axon videos to Axon Evidence.
Offline
In the offline mode, the Evidence Sync software downloads data from your TASER device or recorder to your computer. If your organization does not use Axon Evidence, you will always use Evidence Sync in the offline mode.
MDT
Mobile data terminal, a computer used in a police car. An MDT may also be called a mobile data computer (MDC) or mobile computer terminal (MCT). Evidence Sync has an operating mode for use with an MDT, called MDT mode.
| Feature | Online | Offline | MDT |
|---|---|---|---|
| View TASER device event logs | ● | ● | ● |
| View TASER device pulse graph | ● | ||
| Upload to Axon Evidence | ● | ||
| Download video to PC | ● | ||
| Playback video | ● | ● | ● |
| Add case ID and categories to TASER CAM HD video | ● | ||
| Modify title of Axon video | ● | ● | ● |
| Add case ID and categories to Axon video | ● | ● | |
| Change device settings | ● | ● | ● |
| Filter records | ● | ● | ● |
Online
In the online mode, the Evidence Sync software uploads data from your TASER or Axon device to your Axon Evidence (Axon Evidence or Axon Evidence Lite account).
TASER device firing records are automatically uploaded to Axon Evidence, but you must tell Evidence Sync to upload TASER CAM HD and Axon videos to Axon Evidence.
Offline
In the offline mode, the Evidence Sync software downloads data from your TASER device or recorder to your computer.
If your organization does not use Axon Evidence, you will always use Evidence Sync in the offline mode.
MDT
Mobile data terminal, a computer used in a police car. An MDT may also be called a mobile data computer (MDC) or mobile computer terminal (MCT). Evidence Sync has an operating mode for use with an MDT, called MDT mode.
