Settings

Evidence Sync settings allow you to control how the software updates, where files are stored, and how uploads are handled.

Auto-update

When started, Evidence Sync automatically installs available software updates. This process updates only the Evidence Sync software and does not update the firmware in any TASER or Axon devices attached to the computer. Automatic updates occur only if you do not have the most current version of Evidence Sync.

In online mode, the automatic update occurs after you sign in.

In offline mode, it occurs when Evidence Sync has an active Internet connection.

In all modes, you are able cancel the update.

You can turn the automatic updates off by following these steps

  1. Start Evidence Sync.
  2. Double-click the SYNC desktop icon or select Start > All Programs > SYNC > SYNC.
  3. Select SYNC, select Auto-Update, and then select Off.

Select Learn more to see further explanation of how the feature works and set Auto-Update on or off.

When the automatic updates are turned off, Sync will still search for updates, and prompt you to install them when they are available. This upgrade also requires an internet connection.

Changing the Destination folder for downloaded files

Evidence Sync has a default folder for saving downloaded TASER CAM and Axon videos, and TASER device logs as PDFs. If you prefer to put the files in a different location, follow these steps.

  1. Start Evidence Sync.
  2. Select SYNC, select Mode, and then select Offline.
  3. Select SYNC, select Data Folder, and then select Change.
  4. Select the Libraries folder and navigate to where you want to put the videos.
  5. After navigating to the new location, choose Select Folder.

Scheduling automatic uploads

The Auto-Upload feature allows you to upload files and evidence from your local directory to your Axon Evidence account without having to manually do so at your computer. For this to work, your computer must have an active Internet connection.

These uploads will occur even if you are signed out of Evidence Sync, and even if you are logged out of your Windows account.

  1. Start Evidence Sync.
  2. Select SYNC, select Mode, and then select Online.
  3. Enter your agency information and select Next. Then enter your User and Password information and select Sign in.
  4. In the navigation pane, navigate to the folder containing the files you want to upload. The file path may be Computer > OSDisk (C:) > Program Files (x86) > SYNC > Videos.
  5. Select Schedule Auto-Uploads.
  6. Schedule your uploads.

Configure upload bandwidth

  1. Start Evidence Sync.
  2. Select SYNC, select Mode, and then select Online.
  3. Enter your agency information and select Next. Then enter your User and Password information and select Sign in.
  4. Select Upload Settings and select Throttle Bandwidth.
  5. Configure your system’s bandwidth, as appropriate.