View TASER logs

In online mode, logs upload to Axon Evidence automatically. The specific information displayed depends on the type of device.

Online and offline PDF reports

Logs created with Sync online or offline mode or viewed on Axon Evidence contain minor graphical differences. The content is largely the same.

Since event times in PDF reports from X2 and X26P devices are rounded to milliseconds, there may be time discrepancies when adding together time duration from different events.

TASER 7 and 10 do not allow access to logs through Sync in online mode. Access them in Axon Evidence, where the content is also much richer.

TASER 10 does not support offline mode.

View TASER logs with Evidence Sync (online)

Supported by TASER X2, X26, and X26P.

  1. Confirm that the device’s safety is down (SAFE).
  2. Remove cartridges from the device.
  3. Connect the device to your computer with the USB cable or dock.
  4. Start Evidence Sync.
  5. Enter your agency information and select Next. Then enter your User and Password information and select Sign in.

View TASER logs with Evidence Sync (offline and MDT)

Supported by TASER X2, X26, X26P, and 7.

  1. Confirm that the device’s safety is down (SAFE).
  2. Remove the cartridges from the device.
  3. Connect the device to your computer with the USB cable or dock.
  4. Start Evidence Sync.
  5. Select SYNC, select Mode, and then select Offline or MDT.

Pulse log information is not available in the offline or MDT mode.

In the offline mode, event logs are not uploaded to Axon Evidence. However, you can generate event log PDFs.

Selecting PDF Report will automatically save a PDF copy to your computer.

Send TASER X2, X26P, TASER 7, TASER 7 CQ, or TASER 10 diagnostic logs to Axon (online)

In some situations, Axon will request that you send the TASER device diagnostic logs to Axon for analysis and troubleshooting.

  1. Confirm that the device’s safety is down (SAFE).
  2. Remove the cartridges from the device.
  3. Connect the device to your computer with the USB cable.
  4. Start Evidence Sync.
  5. Enter your agency information and select Next. Then enter your User and Password information and select Sign in.
  6. Select Device Settings.
  7. Select Send Diagnostic Logs.
  8. When Evidence Sync asks you to confirm sending the logs, select Send Logs.
  9. After the logs are uploaded, disconnect your device.