Redesigned Axon Evidence FAQs

Overview and availability

What is the Redesigned Axon Evidence, and why is Axon updating it?

The redesigned Axon Evidence is built to help your organization move faster and work smarter. We have reimagined five essential workflows —navigation, search, evidence details, the media player, and the Admin Console. Managing your digital evidence is now simpler and more powerful from the start.

The updated design brings the same modern standards you expect from today’s best software, so your teams can pick it up quickly and stay focused on the mission.

And this is only the beginning. The redesign sets the stage for ongoing improvements that will keep unlocking new ways to save time, drive efficiency, and deliver new solutions built for the way you work —today and in the future.

What are the key benefits of the redesign?

The improvements to Axon Evidence are built directly from user feedback and designed to make everyday tasks more intuitive and efficient.

Key benefits include:

  • Smarter Workflows: Find evidence faster with powerful search, review evidence easier with the redesigned evidence details page and new media player.
  • Improved User Experience: A modern, clean interface helps staff focus on their work, not the system, reducing clicks and saving valuable time.
  • Enhanced Navigation: Simplified menus make it easier to quickly access evidence, cases, and permissions.
  • Consistency Across Platforms: The redesign aligns with other Axon tools, making it easier for users to move seamlessly between systems.
  • Future-Ready Foundation: Built for scalability, the redesign lays the groundwork for new features and innovations to come.

When will the redesign be available?

The redesigned Axon Evidence will roll out globally December 2, 2025. You can switch to the new interface at any time by selecting the toggle to Try the New Experience.

Can I still access the current version of Axon Evidence after the redesign launches?

Yes. When the redesign launches, users can switch back to the current (legacy) version with a toggle. The legacy experience will be deprecated in 2026. A specific date will be announced at a later time.

Why do some tools appear in different places than before?

If something feels hidden or unfamiliar in the redesigned layout, try these quick checks:

  • Look at the main navigation. Items that include more options have a right-facing arrow. Hover over an item to expand the sub menu and view all options.
  • Check the tabs on the evidence details page. Use the tabs to move between metadata, transcripts, related evidence, maps, and other tools that support evidence review.
  • Open the Admin Console. Some settings and management tools have moved to the Admin Console for better organization.

Which features are not yet available?

Some features are still being built. to use them, switch to the legacy version. These include the following items on the evidence details page:

  • Community Request metadata
  • Mandatory custom metadata
  • Mandatory and optional reasons for access
  • Certificates
  • 24-hour clock option
  • Mandatory notes on restriction
  • Flagging evidence

Search and filters

Why am I unable to copy a URL from a filtered search?

In the redesigned experience, search filters no longer appear in the URL. The address bar now always shows /evidence-search, and the system applies your filters in the background.

If you need to copy a URL for an external system, like a Use of Force reporting tool, switch to the legacy version temporarily to copy the link.

All existing URLs still work. When you open one, it loads directly in the redesigned search page.

The ability to copy and paste filtered search URLs is planned for a future release.

Why does the search results list no longer use pages?

The redesigned search lists results with infinite scroll for a more modern experience. All bulk actions available in the legacy version are available in the new version with infinite scroll. To update more evidence metadata, on the action bar, select Change Selection, then choose from:

  • Select Next 100
  • Select First 500
  • Select First 5000

How will the new search experience work?

The redesigned search experience will include all existing search functionality with additional layers of improvement. All of the filters you currently have access to will still be available, now presented in a cleaner, filtered experience on the side navigation. Dropdown filters support selecting multiple items at once and users will be able to configure which filters are always visible above the results table.

Instead of paginated results, the table will use infinite scroll, with adjustable column widths, a sticky header while scrolling, and more sortable columns. Users will be able to save searches, quickly run common queries, and set any saved search as their default view upon sign-in.

Additionally, a powerful single search bar will allow you to search by ID, title, tags, categories, users, and transcripts, with more fields becoming searchable in the future. If you're looking for a specific ID or title, you will be able to enter it in quotes to find an exact match.

Map search will also be updated to work with all evidence filters, and will show more location points on the map for each piece of evidence, making it faster and easier to find a complete set of what you’re looking for.

Evidence review and media playback

Are there improvements to the media player?

Yes. The new media player on the evidence details page includes several improvements that make evidence review faster, smoother, and easier:

  • Faster playback: Videos start more quickly and are less likely to pause or buffer.
  • More control while reviewing video: You can use keyboard shortcuts and choose from expanded playback speeds ranging from 0.25x to 4x, giving you more precision during review.
  • Flexible viewing layouts: Switch between default, wide/theater, and full-screen modes depending on the level of detail you need.
  • Built-in timeline tools: Create clips and markers directly on the timeline while reviewing video. This makes it easier to highlight key moments without changing screens.
  • Better support for files beyond video: The player now includes built-in viewers for more evidence types like Microsoft Office files (Word, Excel, PowerPoint).
  • Side-by-side workflow with support panes: Keep the media player visible while opening metadata, transcripts, redaction tools, maps, or related evidence. You can work through each task without interrupting playback.

What are support panes, and how do they improve the evidence review experience?

Support panes organize metadata, transcripts, redaction tools, and more into side panels alongside the media player on the evidence details page. This layout allows users to manage and review evidence while keeping the video player visible at all times, helping streamline workflows and reduce time spent switching between views.

Bulk actions and metadata

Can I still perform bulk actions like before?

Yes. All existing bulk actions (editing metadata, managing access, adding to case, etc.) will be supported at launch. Users will be able to edit up to 5,000 evidence IDs at once, and we are exploring raising the limit for other bulk actions (as well as adding more bulk actions) in future releases. Exporting evidence will be included in the bulk action menu, and customers with Draft One will be able to launch draft report narratives directly from the action bar on the new evidence search page.

Admin, roles, and permissions

Will there be changes to the admin experience?

Yes. As part of the redesigned experience, we also made improvements to the admin interface. The initial phase focuses on improving the navigation and discovery of common admin tasks and data. These updates also lay the groundwork for a more unified admin experience across Axon solutions in the future, as well as improvements to common admin workflows including user, access, and device management.

Will there be improvements to device management?

Device and inventory management will be moved in the new admin experience alongside the device settings.

Is the redesigned experience compatible with our existing roles and permissions?

Yes. The redesign respects your current roles and permissions. For example, if a user does not have access to features like Smart Detection, related columns will not appear.

Preferences and personalization

Can users switch between light and dark mode?

Yes. Dark mode is the planned default, but users can toggle between light and dark mode at any time. Their preference will be saved automatically for future sign-ins.

How does the system remember user preferences?

Your settings, such as light/dark mode, column layouts, and saved searches, are remembered per user. These preferences will persist each time you sign-in to Axon Evidence.

Training and transition support

Will I need to retrain my team?

The redesign has been developed with direct customer feedback and usability testing, and it follows familiar design patterns based on software industry standards. As a result, training needs should be minimal. However, we understand that everyone learns differently, which is why we are providing a variety of resources and updated documentation to support your team throughout the transition.