Configure Axon Performance

1. Select Admin.
2. Under Application Settings, select Performance Settings.
   
3. Select the tab for the settings you want to configure.
   

Command Hierarchy

The Command Hierarchy settings in Axon Performance allow you to configure the groups you want to monitor within your command structure. See Command Hierarchy for information about creating a Command Hierarchy.

1. Select the Command Hierarchy tab.
2. Toggle on the groups you want to monitor in Axon Performance dashboards.
3. Select Save.

To edit the Command Hierarchy:

1. Select Edit Hierarchy, then select one of the following options:
   1. Reorder Groups: Select Sort in Alphabetical Order or use the Move Up or Move Down arrow next to a group to change the order.
   2. Move Groups: Select Move Groups, select the group you want to move, select a group to move it to, then select Move Here.
2. Select Close.

Metrics

Monitor and analyze metrics from Axon devices, such as body-worn cameras (BWC), Fleet, and TASER. Set up metric goals and other metric parameters to track officer usage patterns.

1. Select the Metrics tab.
2. Select the tab for the device you want to configure: BWC, Fleet, Other Sources, or TASER.
3. Review and update the settings for your organization's policies, then select Save.

BWC

Metric	Description	Configurable options
Activation Rate	Compares officer calls for service with BWC video to total calls for service.	Goal, grace period, exclusions (call types, clearance codes)
Categorization Rate	Compares BWC videos categorized by an officer to total videos recorded.	Goal, grace period
ID Rate	Compares BWC videos with an officer-added or confirmed ID to total videos.	Goal, grace period, exclusions (categories)
Power Cycling	Compares total time a BWC is powered on to time disconnected from the dock.	Goal
Sleep Cycling	Compares time a BWC is not in sleep mode to total powered-on undocked time.	Goal, sleep mode exports
Sleep mode usage	Enables the export of two sleep usage reports: Sleep Metric Summary (sleep duration and sessions) and Sleep Metric Details (when each camera enters or exits sleep mode).	Sleep mode exports only — no goal or grace period

Fleet

Choose metrics for visualization and export in group dashboards.

Metric	Description	Configurable options
Activation Rate	Compares the number of officer calls for service with Fleet videos to the total officer calls for service.	Goal, grace period, call type inclusions, clearance code inclusions
Categorization Rate	Compares the number of Fleet videos an officer has categorized to the total number of officer videos.	Goal, grace period
ID Rate	Compares the number of Fleet videos with an officer-added or confirmed ID to the total number of officer videos.	Goal, grace period, category exclusions

Unlike BWC Activation Rate, which uses exclusions to remove call types that don't require video, Fleet Activation Rate uses inclusions to specify the call types and clearance codes that do require a Fleet video.

Other sources

Choose sources for visualization in dashboards. The following evidence types are excluded and cannot be selected: firing logs, and evidence classified as Other in Axon Evidence.

Evidence sources

• API Client
• Axon Air
• Capture
• Community Request (Individual, Portal, 3rd Party)
• Interview
• User upload (uploaded via Upload XT v2, Axon Evidence)

Metrics

Metric	Description	Configurable option
Categorization Rate	Compares the number of evidence files an officer has categorized to the total number of officer evidence files.	Goal, grace period
ID Rate	Compares the number of evidence files with an officer-added or confirmed ID to the total number of officer evidence files.	Goal, grace period, category exclusions

TASER

Functional event logs

Event	Description	Notes
Armed events	Logged every time the safety switch on a TASER is moved to the armed position without initiating function test mode.
Warning alert	Logged when the safety switch on a TASER 10 is moved up when there is no connection. The TASER 10 flashes a bright light and emits a startling sound to replace the arc.	TASER 10 only
Trigger events	Logged every time the trigger on a TASER is pulled, with or without a cartridge loaded.
Cartridge deployment	Logged every time the trigger on a TASER is pulled and a cartridge is deployed.

Maintenance event settings

Setting	Description	Configurable options
Docking	Measures how frequently officers dock their TASER devices to ensure batteries are charged and logs are uploaded according to policy.	Measuring range (days)
Function test	Tracks whether officers complete a function test before each shift according to policy.	Goal, minimum number of function tests per defined number of days

Email notification

Configure automated email notifications to keep officers and supervisors informed of performance metrics and compliance status.

Supervisor feedback to officer

When completing a video review or policy review, allows the supervisor to send an email with feedback to the officer. Select the toggle to enable or disable this notification.

Untagged evidence notifications

Sends email notifications to officers in the lowest-level Command Hierarchy groups, reminding them they have evidence without a category or ID assigned.

Setting	Description
Repeat	Set the frequency for notifications: Daily, Weekly, or Monthly.
On the	Set the day and time the notification is sent.
Metric(s)	Select the metric(s) used to notify officers: Categorization Rate, ID Rate, or both.
Send email notifications to all users who upload evidence	When selected, all users in the Command Hierarchy who upload evidence receive notifications. When not selected, only officers in the lowest-level Command Hierarchy groups receive notifications.
Additional comments	Add a custom message to include in the notification email.

Sample email

The untagged evidence notification email includes a breakdown of uncategorized evidence and evidence without an ID, organized by source (BWC, Fleet, and Other sources), with direct links to review each item in Evidence.com. Deleted videos are excluded from the counts.

Weekly compliance report

Setting	Description
Day	Set the day of the week the report is sent.
Time	Set the time the report is sent.
CC recipient(s)	Add additional email recipients to receive a copy of the report.

Closed loop reporting

Activation streaks

Tracks Activation Rates and sends emails to officers recognizing when they meet agency goals. This feature is only available for BWC metrics.

A streak is a continuous number of weeks where the officer meets or exceeds the configured Activation Rate goal. A measured week begins on Sunday and runs until the following Saturday.

Setting	Description
Additional comments	Add a custom message to include in the streak notification email.

Sample email

The activation streak email congratulates officers on their current streak, displays their streak progress toward the next milestone, and shows the date range of the streak.

Officer clarification

Enables an officer to provide more information about calls for service without camera activations. This feature is only available for BWC metrics.

Reasons for no camera activation

Add valid and invalid reasons for missing BWC video. These reasons are combined into a single list when officers review their calls for service. If a valid reason is selected, the Activation Rate will not require a video.

• Valid reasons (maximum of 5): Reasons that are accepted as legitimate exceptions to the activation requirement.
• Valid reasons (maximum of 5): Reasons that are accepted as legitimate exceptions to the activation requirement.

Methods to provide clarification

Select one or more methods officers can use to submit clarification. Eligible calls are those that occurred within 12 days (Activation Rate grace period + 7 days).

Method	Description
My Dashboard	Shows a section in My Dashboard where officers can provide clarification for calls without video.
Axon app	Lets officers provide clarification for calls without video from the Axon app.
Email	Sends an email with a link to a page where the officer can provide clarification to keep their streak going. Email is sent on Friday at 10 AM, the week after a streak is broken. Eligible calls are those that occurred in the week the officer's streak was about to end.

Sample email

The officer clarification email notifies the officer that their streak is about to end and provides a button to view calls for service without a BWC video so they can submit clarification and potentially keep their streak going.

Random video review

Allows supervisors to view random officer videos to check for compliance with agency policies.

1. Select the Video Review tab.
2. Select Random Video Review.
3. Review and update the settings for your organization's policies, then select Save.

Additional video sources

Setting	Description
Include Fleet videos in random video reviews	Fleet videos appear as related videos when a supervisor is reviewing a BWC video. Fleet videos do not count toward the review goal.
Axon Standards Integration	Surfaces Use of Force or Response to Resistance reports from Axon Standards associated with the video being reviewed. Supervisors can skip these videos and must provide justification for skipping. Available to Axon Standards customers only.

Review goal

Supervisors need to follow a review goal on a cycle basis. Set the number of reviews to 0 to disable the goal immediately.

Setting	Description
Number of reviews	Set the target number of reviews per officer or per squad.
Maximum number of reviews	When enabled, supervisors cannot review more videos than their configured review goal for the cycle.

Review goal cycle

Setting	Description
Repeats	Set the cycle frequency: Daily, Weekly, or Monthly.
Every	Set the cycle length.
On	Set the day and occurrence within the cycle.
Start date	Set the date the current cycle begins.

Review goal notifications

Sends an email notification to supervisors of squads that have not met the video review goal.

Setting	Description
Repeat	Set the notification frequency.
Day and time	Set when the notification is sent.

Review summary notifications

Sends an email notification to selected administrators and command staff with a list of squads that did not complete the video review goal for the prior review cycle.

Setting	Description
Include all groups with review goals	Sends the summary for all groups regardless of completion status.
Only include groups that did not meet the review goal	Limits the summary to groups that still need attention.
Recipients	Select the recipients for the summary notification.
Only include results for those under these recipient's command	Limits each recipient's summary to groups within their own command.

Review summary notifications are sent 2 business days following the end of the review cycle at 10 AM local time.

Review period

Select videos uploaded within the specified timeframe for review. Set a value from 1 to 180 days.

Category filter

Select the categories to exclude from video review.

Video duration

Set the minimum and maximum video length in minutes to include in the review pool.

Video review criteria

Fill out the following inputs to create criteria for reviewers to select from when conducting a video review. A maximum of 20 criteria are supported. Select Add Another to add a new criterion, or use the edit and delete icons to modify existing criteria.

Priority ranked video audit

Enables supervisors to review system-suggested BWC videos based on configured criteria. Only videos uploaded after enabling this feature are included in the audit.

Priority ranked video audit applies to BWC only.

1. Select the Video Review tab.
2. Select Priority Ranked Video Audit.
3. Review and update the settings for your organization's policies, then select Save.

Sampling rate

Set the percentage of total eligible videos to be sampled for Signal Sidearm, TASER, and keyword events. Options: 10%, 15%, 20%, or 100%.

Event weights for video ranking

Select events and assign point values to determine video ranking priority. Signal Sidearm and TASER events are included by default with preset point values and cannot be edited.

Event	Included by default	Point value
Signal Sidearm	Yes	1000
TASER — Trigger	Yes	1000
TASER — Switch Energize (TASER 10)	Yes	1000
TASER — Warning Alert (TASER 10, Arc TASER 7)	Yes	500
Keyword detection	Configurable	Configurable

Keyword detection groups can be added with custom keywords and assigned point values. Select the edit icon to modify point values or the delete icon to remove a keyword group.

Alerts

Only videos within the review period qualify for alerts.

Setting	Description
Email the officer's supervisor when videos exceed the set threshold points	Sends an alert email to the supervisor when a video's total point value exceeds the configured threshold.
Threshold	Set the minimum point value that triggers an alert.
CC recipients	Add additional recipients to receive alert emails.

Filters

Applies filters from Random Video Review settings to priority ranked video audit results.

Setting	Description
Category filters	Excludes the same categories configured in Random Video Review.
Video duration filters	Applies the same minimum and maximum video duration configured in Random Video Review.

Skip reviews

Setting	Description
Allow supervisors to skip video reviews	Lets supervisors be selective in the videos they review. Supervisors must provide a reason when skipping a video review.

Export

Setting	Description
Allow supervisors to export lists of PRVA videos	Lets supervisors export lists of priority ranked video audit videos from groups they have access to.