Frequently Asked Questions

  • How do I get to Axon Performance?
  • How/where do agencies manage and maintain reporting structure for Axon Performance?
  • How/where do you manage Axon Performance permissions?
  • Do Evidence.com permissions apply in Axon Performance?
  • Is the product configurable?
  • How does the date range apply to the metrics?
  • How does the date range apply to the reviews?
  • How often are the metrics updated?

How do I get to Axon Performance?

You can access Axon Performance from the Axon Evidence.com dashboard.

  1. Sign in to your Axon Evidence.com account.
  2. On the dashboard page, scroll down to the Axon Performance heading.
  3. Click Launch Performance or Configure to go to Axon Performance.

If you don't see the Axon Performance heading, your assigned role does not have Axon Performance permissions enabled.

Note: If you are on any other page in Axon Evidence.com, return to the dashboard by clicking the Axon logo (Dashboard_Logo.png) on the upper left of the menu bar.

Select Axon Performance.

How/where do agencies manage and maintain reporting structure for Axon Performance?

Axon Performance uses Command Hierarchy to manage agency hierarchy (this was formerly done through the Groups feature). Command Hierarchy (CH) is a collection of groups; the lowest-level group is a squad comprised of officers/deputies (members) and is monitored by a supervisor. Mid-level groups, such as Division, Zone, Shift, or Unit, normally don't have a monitor.

Simply put, groups let agencies aggregate metrics from different squads or child groups.

There are three ways to build and maintain groups: (1) Partner API, (2) Import Groups, or (3) Evidence.com UI. To learn more about each option, see Setting up Squads in Performance.

How/where do you manage Axon Performance permissions?

Access and permissions for Axon Performance are managed through Axon Evidence.com Roles and Permissions.

For more details on the permission, see Axon Performance Permissions.

Axon Performance Permissions.

Do Evidence.com permissions apply in Axon Performance?

Yes; Axon Evidence.com permissions always override Axon Performance permissions.

For example, if a user does not have permission to View Evidence in Axon Evidence.com, that user will be unable to initiate a video review in Axon Performance.

Is the product configurable?

Yes! We heard customer feedback and understand the importance of a configurable product. Even though more than 90% of agencies actively measure and monitor their policies today, policies and preferences vary. Therefore, both metrics and workflows are configurable in Axon Performance according to agency's policies and preferences.

Note: Access to configure Axon Performance requires the user to be assigned to a role with the correct permissions. All configuration settings are applied agency-wide. Agencies cannot have multiple configurations.

For more information on configuration, see Configuring Axon Performance.

How does the date range apply to the metrics?

It depends on which metric you are looking at:

  • For video-related metrics, such as Categorization Rate and ID Rate, the selected date range shows videos uploaded during that time period.
  • For call for service-related metrics, such as Activation Rate, the selected date range shows calls for service responded to during that time period.

How does the date range apply to the reviews?

For reviews, such as Random Video Review, the selected date range shows reviews completed during that time period.

How often are metrics updated?

Metrics are typically updated within a few hours. The time it takes for actions to be reflected in Axon Performance can vary, depending on the region, operating environment, or other factors.

For example, an officer goes into Axon Evidence.com at 8:00 AM and categorizes all the videos they recorded in the previous week. The officer’s supervisor needs to wait a few hours before going into Axon Performance and selecting the date range “Last Week” to see the officer’s categorization rate updated as 100%.

What does the message “There are no videos available to review at this time. If this problem persists, contact your Evidence.com administrator.” mean?

Ensure newly uploaded videos appear on both Ecom and Performance. Videos must be uploaded to appear; some special units may not upload regularly. Ensure videos are not queued for deletion.

If videos are correctly uploaded, check the agency's Video Review settings to ensure filters are not too restrictive. Filters that can keep videos from displaying include:

  • Review period
  • Category filter
  • Video duration

Ensure your agency has turned on Command Hierarchy.

If none of the above help, you may be experiencing a system error: the HTTP request may be timing out, there may be an internal server error, you may have network problems, or similar. Contact us at [email protected].