Disposition and review

Dispositions represent the outcome of a case or investigation. Depending on your organization’s configuration, updates to a disposition may require a review. These review workflows introduce oversight before a case is formally closed. Disposition reviews ensure:

• Accurate reporting
• Policy compliance
• Alignment with legal or reporting standards (e.g., NIBRS)

Update disposition (no review)

If your organization is configured to NOT require a review of disposition updates, follow these steps to update a disposition for a case or investigation:

1. Open the case or investigation profile and select More actions.
2. Select Update case disposition (for case updates) or Update disposition (for investigation updates).
3. Select the new disposition.
• When changing the internal disposition, optionally provide a reason.
• From this screen, select Reassign lead detective to change the lead detective, add a routing note, change the due date, or mark the case as urgent.
4. Select Set case disposition (for case updates) or Update (for investigation updates).

Request disposition update (review required)

If your organization is configured to require a review of case disposition updates, you can request a disposition update and case review by taking the following steps:

1. Open the case or investigation profile and select More actions.
2. Select Update case disposition (for case updates) or Update disposition (for investigation updates).
3. Select the new disposition.
4. Select Next.
5. Optionally assign a reviewer or leave a comment.
6. Select Request review.
7. The case or investigation will be routed to the supervisor for their review.

After requesting a disposition update, the disposition displays as In Review at the top of the case profile, and a new footer appears, showing that the disposition update is in review. Select Details to view more information about the update request.

In your Case Management My Inbox, cases and investigations currently under review are labeled with a Review stamp. Select Update requested {date} to open the profile and view more information.

Assign review requests

Depending on the privileges you have, you can open a case or investigation profile and assign the review task to yourself or another reviewer by selecting the Assign or Reassign button at the bottom of the screen. Once assigned, the task appears in the assignee's Assigned to me for review tab in their Case Management My Inbox.

Supervisor case review

Some organizations are configured to require supervisor review of either all disposition updates or if a case or investigation is updated to specific dispositions. With this configuration, after a user updates a disposition, a disposition update request is created and can be found in several places:

• If a review request has been assigned to you, it will appear in the Assigned to me for review tab in your Case Management My Inbox.
• Users who have been granted disposition review access can find all disposition review requests, including unassigned requests, by opening the unit inbox(es) they have access to and selecting the Disposition in review tab.

If you are assigned to review a disposition update:

1. Follow your organization's policies to review the case or investigation.
2. Once your review is complete, select either Approve or Reject at the bottom of the profile page.
3. In the dialog box that appears, provide a comment as necessary, and select Approve or Reject.
   

View past disposition updates

You can view past disposition updates at any time by opening the case or investigation profile and selecting More actions > Update disposition. Any disposition updates that have been approved or rejected, appear at the top of the Update disposition pane. Select the arrow to expand this section and view the update details.