Disposition and review

Dispositions represent the outcome of a case or investigation. Depending on your organization’s configuration, updates to a disposition may require a review. These review workflows introduce oversight before a case is formally closed. Disposition reviews ensure:

  • Accurate reporting
  • Policy compliance
  • Alignment with legal or reporting standards (e.g., NIBRS)

Internal dispositions are used to track the status of cases and investigations. Contact Axon support or your Axon representative to configure the list of internal dispositions.

Organizations have several options when configuring what occurs when a user updates a case or investigation disposition:

  • No Review: When users update an internal disposition, the update is immediately applied without a supervisor review.
  • Supervisor review: When users update an internal disposition, the case or investigation is routed to supervisor review before the update is applied or rejected.
    • Organizations can require reviews only when a case or investigation is updated to certain dispositions.

Based on which disposition update workflow is configured for your organization, administrators can assign various privileges that determine which users can:

  • Update internal dispositions without a review
  • Request disposition updates and route for supervisor review
  • Review disposition updates

Update disposition (no review)

If your organization is configured to NOT require a review of disposition updates, follow these steps to update a disposition for a case or investigation:

  1. Open the case or investigation profile and select More actions.
  2. Select Update case disposition (for case updates) or Update disposition (for investigation updates).
  3. Select the new disposition.
    • When changing the internal disposition, optionally provide a reason.
    • From this screen, select Reassign lead detective to change the lead detective, add a routing note, change the due date, or mark the case as urgent.
  4. Select Set case disposition (for case updates) or Update (for investigation updates).

Request disposition update (review required)

If your organization is configured to require a review of case disposition updates, you can request a disposition update and case review by taking the following steps:

  1. Open the case or investigation profile and select More actions.
  2. Select Update case disposition (for case updates) or Update disposition (for investigation updates).
  3. Select the new disposition.
  4. Select Next.
  5. Optionally assign a reviewer or leave a comment.
  6. Select Request review.
  7. The case or investigation will be routed to the supervisor for their review.

After requesting a disposition update, the disposition displays as In Review at the top of the case profile, and a new footer appears, showing that the disposition update is in review. Select Details to view more information about the update request.
The image shows a case profile with a highlighted section displaying internal and NIBRS disposition statuses. A highlighted banner at the bottom indicating the case is in review alongside a case disposition update popup window.

In your Case Management My Inbox, cases and investigations currently under review are labeled with a Review stamp. Select Update requested {date} to open the profile and view more information.
The image shows a case and investigation list with yellow highlights marking In Review and Review statuses and update requested dates.

Assign review requests

Depending on the privileges you have, you can open a case or investigation profile and assign the review task to yourself or another reviewer by selecting the Assign or Reassign button at the bottom of the screen. Once assigned, the task appears in the assignee's Assigned to me for review tab in their Case Management My Inbox.
The image shows a case profile with a highlighted Reassign option at the bottom and a Reassign Task panel open on the right for assigning the task and setting a due date.

Supervisor case review

Some organizations are configured to require supervisor review of either all disposition updates or if a case or investigation is updated to specific dispositions. With this configuration, after a user updates a disposition, a disposition update request is created and can be found in several places:

  • If a review request has been assigned to you, it will appear in the Assigned to me for review tab in your Case Management My Inbox.
  • Users who have been granted disposition review access can find all disposition review requests, including unassigned requests, by opening the unit inbox(es) they have access to and selecting the Disposition in review tab.

The image shows two case inboxes with yellow highlights on My Inbox and Arson Active and labels indicating Assigned to me for review and Disposition in review above the case list.

If you are assigned to review a disposition update:

  1. Follow your organization's policies to review the case or investigation.
  2. Once your review is complete, select either Approve or Reject at the bottom of the profile page.
  3. In the dialog box that appears, provide a comment as necessary, and select Approve or Reject.
    The image shows a case profile with a highlighted section at the bottom showing Reject and Approve buttons and panels for rejecting or approving a case disposition change.

View past disposition updates

You can view past disposition updates at any time by opening the case or investigation profile and selecting More actions > Update disposition. Any disposition updates that have been approved or rejected, appear at the top of the Update disposition pane. Select the arrow to expand this section and view the update details.
Shows how to view past case disposition updates.