Customer Service

Axon customer support

Find additional guides and troubleshooting at https://www.axon.com/help/vr-training.htm or contact customer support at:

  • US and Canada – 800-978-2737
  • UK – +44 01327 709 666
  • AU – 1-800-512-069
  • NZ – 1-800-005-161

Visit www.axon.com/support for other international telephone numbers.

Product returns

To return a TASER 10 VR Controller for service, follow the procedures at www.axon.com.

Compliance

A TASER 10 VR Controller system transmission is in the frequency ranges of 2402–2480 MHz.

Changes or modifications to the equipment not expressly approved by the manufacturer could void the product warranty and the user's authority to operate the equipment.

FCC compliance statement

Your wireless device is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission (FCC) of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on standards that were developed by independent scientific organizations through periodic and thorough evaluation of scientific studies. The standards include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. Before a device model is available for sale to the public, it must be tested and certified to the FCC that it does not exceed the limit established by the government-adopted requirement for safe exposure. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult Axon Technical Support for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

ISED Canada compliance statement

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

NBTC Thailand compliance statement

This telecommunication equipment conforms to the technical standards or requirements of NBTC. This radiocommunication equipment is exempted to possess license, user license, or radiocommunication station license as per NBTC notification regarding radiocommunication equipment and radiocommunication station has been exempted for license according to radio communication act B.E.2498)

เครื่องโทรคมนาคมและอุปกรณ์นี้มีความสอดคล้องตามมาตรฐานหรือข้อกําหนดทางเทคนิคของกสทช.

Marking regarding Regulation for selling radio communication

RF exposure

The equipment complies with FCC/ISED radiation exposure limits set forth for an uncontrolled environment. The metal is assembled and has a minimum distance of 27.86 mm between the device, the antennas, and the user's body.

L'équipement est conforme aux limites d'exposition aux rayonnements FCC/ISED établies pour un environnement non contrôlé. Le métal est assemblé et présente une distance minimale de 27.86 mm entre l'appareil, les antennes, et le corps de l'utilisateur.

FCC responsible party
Name: Axon Enterprise, Inc.
Address: 17800 N 85th St, Scottsdale Arizona 85255, USA
Telephone number: 1-800-978-2737
www.axon.com