Federal agencies: Manage Axon VR IP addresses in network allowed lists

Warning

Never factory reset your headset. A factory-reset headset must be returned to Axon to be reprovisioned.

Note

Test your network before training using the built-in network speed test on the VR tablet, or visit https://vr.evidence.com/vr-net-test. This test measures network performance but does not verify that required ports are open. Confirm that your network configuration includes the required ports listed in Network requirements for VR headsets and tablets.

This article describes the network requirements for Axon VR deployments used by Federal agencies. Review the requirements in this article before using VR headsets, VR Controllers, and Samsung VR tablets to help support connectivity, authentication, application updates, and report uploads.

Network requirements for VR headsets and tablets

Note

Make sure that all ports and IP addresses listed in this article are open to allow all traffic.

Wi-Fi network naming—SSID (Service Set Identifier)

VR headsets and tablets can connect to Wi-Fi networks that use SSID. Each SSID should be easily recognizable to allow for ease in connecting.

Captive portal

A captive portal is a web page, or splash page, presented when connecting to a Wi-Fi network. Networks configured to require access through a captive portal may not be compatible with VR headsets. A different network may need to be used for headsets, or an override established, to let headsets access internet while bypassing portal sign-in requirements.

Wi-Fi network frequencies

5 GHz Wi-Fi provides for greater bandwidth and faster data transfers
5 GHz Wi-Fi is subject to less interference from other technologies using 2.4 GHz (like Bluetooth)
2.4 GHz Wi-Fi provides a larger coverage area

Wi-Fi network security

Using a WPA2 (Wi-Fi Protected Access 2) pre shared key/passphrase is preferred.

WPA2 is more secure than its predecessors, WPA (Wi-Fi Protected Access) and WEP (Wired Equivalent Privacy), and should be used whenever possible.

MAC filtering

MAC (Media Access Control) filtering allows for defining a list of permissible devices on a network's infrastructure.

MAC filtering only allows a device access to a Wi-Fi network if the device's MAC address has been specifically approved. (Each network adapter on a device comes with a unique MAC address.)
MAC filtering increases network management complexity and provides little-to-no additional security using a WPA2 passcode.

MAC address randomization

By default, the Wi-Fi adapter on a VR headset is set to use a randomized MAC address. This setting may be changed to use the device's unique MAC address, which does not change. This can be helpful if using MAC filtering.

To change the Wi-Fi adapter setting: