Troubleshooting

Axon Fleet 3 is resilient to errors. If it cannot resolve the issue by itself, it will notify you of the error. This article has possible issues and solutions.

If the problem is not listed here, contact Axon technical support.

Restarting the Fleet 3 system can resolve many transient issues. There are three ways to force a restart:

  1. In Dashboard, tap Settings, scroll down, and select Reboot Fleet 3. Or,
  2. Turn off the ignition, wait until the shutdown delay timer expires so the hub powers down, then turn the ignition back on to restart the hub. Or,
  3. There is a restart button on the front of the Fleet Hub. Use a paperclip or similar item to press the button.
    • For a soft reset, press until the adjacent green LED goes out.
    • For a hard reset, press for at least 12 seconds to cycle the CPU's reset signal.

If you don't see your issue here, also check the FAQ's.

General issues

Dashboard can't connect to the hub (required to function)

  • Confirm the Mobile Data Computer/Terminal (MDC/T) is connected to the vehicle’s router with the ethernet cable or through Wi-Fi.
  • Refresh the Dashboard application using one of these methods:
    • Tap any part of the Dashboard application to select it, then select Ctrl+R to reload.
    • Or, select View in the top left menu and then Reload.
  • Restart Axon Dashboard.
  • Restart the hub and cameras.

Advanced options:

  • Confirm devices are correctly connected to each other.
    • Connect the computer through ethernet to the router LAN port or WAN port in LAN mode. Or, connect it to the router using Wi-Fi.
    • The Fleet Hub must be connected to the same router through another LAN port or WAN port in LAN mode.
  • Confirm the router is powered on and operational. A Cradlepoint router can take up to two minutes after power on to become operational.

Dashboard can't connect to hub – high temperature

When internal device temperature is too high, the Fleet 3 Hub shuts down to protect itself. Reduce vehicle temperature. After cooling, you may need to restart the Fleet Hub.

Axon Fleet 3 and Signal

Axon Signal is not activating body cameras

  • Ensure Axon Signal activation is enabled for your body cameras on the Body Camera Settings page in your Axon Evidence account.
  • Ensure the Signal Vehicle camera configuration settings are correct on the Signal Vehicle page in your Axon Evidence account.

Axon Signal is not activating Fleet 3 cameras

Ensure the Fleet 3 Hub camera configuration settings are correct on the Fleet 3 Hub page in your Axon Evidence account.

Axon Evidence connectivity

Dashboard can't reach Axon Evidence

Fleet Dashboard requires a connection to Axon Evidence during sign-in.

  • Confirm the Mobile Data Computer/Terminal (MDC/T) has internet access.
  • Open Windows settings and check the Network & Internet section for internet status.

Advanced options:

Confirm Axon Evidence addresses are allowed on the network. See Managing network allowlists with Axon Cloud Services.

Fleet Hub can't reach Axon Evidence

The Fleet Hub requires a connection to Axon Evidence during sign-in. Advanced options:

  • Confirm the hub is correctly wired to the router’s LAN port or WAN port in LAN mode.
  • Confirm the vehicle router is powered on and has internet access. Many routers indicate their power and connectivity with LEDs or through a management interface. Refer to your router user manual for exact details.
  • Confirm Axon Evidence addresses are allowed on the network. See Managing network allowlists with Axon Cloud Services.

Fleet 3 devices

Camera can't record, storage is full

If storage is full, Fleet 3 can't record. Move the vehicle where it can connect to the internet or approved Wi-Fi and let it upload video to free up memory.

Camera can't record

Restart the hub and cameras.

Camera not detected

Connected and powered-on cameras display in Dashboard. If a camera is missing, it may be rebooting, be experiencing an error, or have been removed from the vehicle.

  • Confirm the camera is connected to one of the Fleet Hub’s LAN ethernet ports.
  • The camera may need some extra time to start when powering on. If the camera does not start after two minutes, restart the system.

Camera not detected, camera overheat

When internal device temperature is too high, Fleet 3 devices protect themselves by not powering on. The system is unable to display an error in this case.

If devices are powered on when the temperature threshold is reached, they will shut down to protect themselves, system LEDs will flash yellow, and an error displays in Dashboard.

Reduce the temperature in the vehicle, then restart the hub and cameras.

Camera not detected, camera connection

Confirm the camera is connected to one of the Fleet Hub’s ethernet cable ports.

Video does not upload

Fleet 3 video upload requires internet or Wi-Fi connectivity. Move vehicle to a location with connectivity for video upload. If the error persists, contact your Axon Evidence admin.

Unable to edit video metadata

Dashboard needs to access the videos to add or edit metadata. If the videos have been uploaded to Axon Evidence, Dashboard needs to be able to connect to Axon Evidence. Move vehicle to a location with internet or approved Wi-Fi connectivity to edit metadata.

 

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Last modified - 19 February 2026