Installation FAQs - Fleet 3
Why is installation necessary?
Fleet 3 requires fastening hardware, routing cables, and connecting to the vehicle power system. It occasionally requires partial disassembly and physical modification of your vehicle.
Our agency has in-house installers or contracted upfitters. Can I remove installation from the contract?
Based on our experience with Fleet 1 and 2, we determined installation and deployment are always included. If you have a have a team already identified, Axon will provide training and quality assurance to ensure your installers are successful and the Fleet 3 system performs to expectations.
Who does installation?
Axon-trained personnel install the system in each vehicle. A Fleet 3 expert reviews each installation for quality assurance.
How long does it take to deploy Fleet to my vehicles?
Installation time will vary depending on existing infrastructure, chosen upload method, Fleet 3 configuration, quantity/diversity of vehicles, wireless infrastructure, and administrative and IT staff availability. Your Axon deployment team will help you navigate these details and build a timeline.
Once you've chosen an upload approach and installed any needed Wi-Fi network upgrades, it can take up to a day for one of our field deployment engineers to contact your Fleet admin and IT staff to configure the Axon, Cradlepoint, and network systems. Following that, each vehicle installation will take 1–4 hours.
What is the installation process?
Our sales team will help you navigate the capabilities, options, and requirements of the system. After you sign an agreement, Axon's Professional Services team will guide you through infrastructure preparation, system configuration, and installation. Our installers are certified by Axon and each vehicle will be reviewed by an expert before installation is complete. Axon will train your administrators and users or will train your trainers, depending on the scale and needs of your organization. When installation is complete, your Customer Success Manager will step in as your dedicated Axon partner.
What are the requirements for a Fleet 3 installation?
- The vehicle needs a 12V negative-ground power supply.
- The hub and router can be installed in the trunk of a sedan, rear storage of an SUV on the floor or in a tray, or on a vertical partition. The hub may also be installed in a center console. The hub is single DIN size (179 x 49 x 207 mm) with cables all connected on the back plate.
- The main 5-in-1 antenna is mounted on the roof of the vehicle with a drill-through mount for the five RF cables; the internal 3-in-1 antenna may be mounted with adhesive on side glass of an SUV or on the deck behind the rear seats in a sedan.
How do I prepare for installation?
Your Axon team will partner with you to build and execute a deployment plan tailored to your agency's needs. Pre-installation preparation can include:
- Complete network upgrades
- Configure your agency network, in-car routers, or Axon Evidence settings
- Remove existing in-car video systems (most common)
- Ensure personnel, facilities, and vehicles are available for the installation
I have an existing Axon system, what do I do with my old Fleet 1 or 2 equipment?
Dispose of or recycle the equipment at your convenience. Keep in mind that equipment purchased with grant funds may need to remain with the department for a specific period of time.
Where does the installation happen?
Your Axon deployment team will help you choose an appropriate location.
What utilities are needed at the installation site?
The installation site requires space for the vehicles to be partially dismantled and internet access to Evidence.com through Wi-Fi or LTE network for configuration and testing. Installation and configuration can be performed at different locations, if needed.
Who needs to attend the installation?
An IT administrator and Axon Evidence administrator are often needed on location for at least the first day.
How long will individual vehicles be out of service?
Installation averages one to four hours per vehicle. The length of time each vehicle will be out of service depends on details such as vehicle type, pre-existing systems, and chosen Fleet 3 configuration. Contact your Axon deployment team to get the most accurate estimate for your vehicles.
Is it ready for use immediately after installation?
Yes! After installation the system is ready for immediate use.
When do my officers get trained to use the system?
Training is often run in parallel with deployment so officers can begin using the system immediately after installation. Contact your deployment team to plan the best process for your agency.
Does the Fleet 3 system and installation have a warranty?
Yes, it does. See Law Enforcement Product Warranties at www.axon.com/legal for details.
How do we get help after installation?
Email us at [email protected] or contact technical support by phone at:
| Region | Phone |
|---|---|
| North America | 1-800-978-2737 ext 2 |
| UK | +44 1-327-709-666 |
| Australia | 1-800-512-069 |
| New Zealand | 1-800-005-161 |
| International | See https://www.axon.com/contact |
Fleet 1 and 2 were wireless. Is Fleet 3 difficult to install because it's wired?
Installation is not difficult for experienced police vehicle upfitters. See Why did Fleet 3 move from Wi-Fi to Power over Ethernet (PoE) connections?.
How much does installation cost?
Installation is included in the price of every Fleet 3 purchase. If you are upgrading to Fleet 3 using the TASER Assurance Plan (TAP), a TAP renewal bundle includes ongoing license, storage, warranty, and installation of your new Fleet 3 system.
Are installation costs covered by TAP?
No, the TAP program does not cover installation. When you're ready to take delivery of a TAP upgrade, consult with your sales rep to assess what Fleet 3 services you want to add. Your sales rep can compile a bundle that includes installation, extended warranty, ongoing unlimited storage, and optional Aware and ALPR (Automatic License Plate Recognition) services at the best possible price.
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Last modified - 19 February 2026
