Buffer video length is shorter than expected
A recorded video may have a shorter buffer period than expected due to one of the following:
- The user initiated a recording shortly after turning the camera on and 30 seconds (or your configured buffer length) has not yet elapsed.
- The user ended one recording and initiated another recording shortly after, and 30 seconds (or your configured buffer length) has not yet elapsed.
- Buffer is either not turned on in your Evidence.com account or it is configured to a different setting than expected.
