Deactivate and reactivate users

Deactivate users

You can deactivate user accounts that have a status of Active. Axon Justice does not allow a user with a deactivated account to sign in.

When you deactivate a user account, the status of the user account is Inactive. Axon Justice sends the user an email stating that the account is deactivated.

You can deactivate users in two ways:

  • Many users at once, from user-search results.
  • One user at a time, from a User Detail page.

You can also use the Import User function to change the status of multiple users by changing the user Status in the upload file.

Deactivate many users

From a user search page, you can deactivate more than one user account at a time.

  1. Select Admin, then under Users, select All Users.
  2. Use the user search filters to refine the search results. For example, to search for all active users, select Show Advanced Search, set the Status filter to Active, and then select Search.
  3. Use additional search filters as needed to refine the search results.
  4. For each user you want to deactivate, select the check box to the left of the user name. If you want to deactivate all users shown in search results, select the check box at the top left of the search results.
  5. Select Deactivate or select More actions, then select Deactivate.
  6. A dialog box for reassigning the users' evidence and devices appears. By default, the "Evidence Files and Devices Remain Assigned to the Current User" option is selected. If you do not want to reassign the users' evidence and devices, skip to step 7. If you want to reassign the users' evidence and devices, select Reassign the Evidence and Devices to Another User.
  7. In the Reassign to box, start typing the name of the user to whom you want to reassign evidence and devices. The user must belong to the same organization as the users whom you are deactivating.
  8. Axon Justice shows a list of users that match what you have typed.
  9. Select the user to whom you want to reassign evidence and devices.
  10. Select Deactivate User.
  11. On the notification message box stating how many user accounts you deactivated, select OK.

Axon Justice sends a notification email to each user whose account you deactivated.

Because the User Results page does not automatically update, the user statuses continue to show as Active.

If you want to confirm that the accounts are deactivated, search for the users again.

Deactivate one user

You can deactivate a single user from the User Detail page.

  1. Select Admin, then under Users, select All Users.
  2. Search for the active user whose account you want to deactivate.
  3. In the user search results, select the user name.
  4. Select More actions, then select Deactivate user. A Deactivate User panel is shown on the right side of the page and you are asked to choose a user that evidence files and devices will be assigned to when the current user is deactivated.
  5. If you do not want to reassign the user's evidence and devices, select the Still assigned to username option and select Deactivate.
  6. If you want to reassign the user's evidence and devices, select Reassigned to another user.
  7. In the Reassign to field, start typing the name of the user to whom you want to reassign evidence and devices. The user must belong to the same organization as the user whom you are deactivating. Axon Justice shows a list of users that match what you have typed.
  8. Select the user to whom you want to reassign evidence and devices.
  9. Select Deactivate and Reassign.

A notification message appears at the top of the page stating that the user account has been deactivated and, if selected, that items were reassigned.

Axon Justice sends a notification email to the user whose account you deactivated.

Reactivate users

Organization administrators can reactivate previously deactivated users.

You can reactivate users in two ways:

  • Many users at once, from user-search results.
  • One user at a time, from a User Summary page.

Reactivate many users

You can reactivate user accounts that have a status of Inactive.

  1. Select Admin, then under Users, select All Users.
  2. Use the user search filters to refine the search results. For example, to search for all inactive users, select Show Advanced Search, set the Status filter to Inactive, and then select Search.
  3. Use additional search filters as needed to refine the search results.
  4. For each user you want to reactivate, select the check box to the left of the user name. If you want to reactivate all users shown in search results, select the check box at the top left of the search results.
  5. Select Reactivate, or select More actions, then select Deactivate.
  6. In the dialog box, select OK.

Axon Justice sends each user an email stating that the user's account active again.

Because the User Results page does not automatically update, the user statuses continue to show as Deactivated.

If you want to confirm that the accounts are active, search for the users again.

Reactivate one user

You can reactivate a single user from the User Detail page

  1. Select Admin, then under Users, select All Users.
  2. Search for the active user whose account you want to deactivate.
  3. In the user search results, select the user name.
  4. The User Detail page appears.
  5. Select Reactivate.
  6. You are asked to confirm the reactivation. Select Reactivate to continue.

A notification message appears at the top of the page stating that the user account has been reactivated. Axon Justice sends a notification email to the user whose account you reactivated.