Your account

Access and update your account information

In most organization configurations, users can manage and update many settings for their own user accounts.

The default permissions assigned to the user role allows a user to edit their account information. However, some organizations do not allow users to perform any of the procedures in this section, such as changing username and email address. Check with your Axon Justice administrator to learn what permissions are enabled for your account.

Basic account information that you can update includes items such as the following:

  • Badge ID
  • First Name
  • Last Name
  • Username
  • Language
  • Time Zone
  • Email address
  • Phone number

If enabled by your organization, you can also view information about your assigned Rank and Evidence Group. However, you cannot edit this information.

To access your account page

  1. Select My Account.
  2. Select Edit.
  3. Update your information as needed. You won't be able to verify an updated phone number until you save your changes.
  4. Select Save. You are asked to enter your password to verify the changes.

Your account page may also include the following tabs for making additional updates:

  • Security: Update your password.
  • My Groups: View group-related lists.
  • Notifications: Customize email notifications Axon Justice sends to you.
  • My Networks: Manage personal network settings for assigned devices.

Email notifications

You can set personal preferences for email notifications. The email notifications that are available to you are determined by the role assigned to your user account. You may not see all of the email notification settings.

Axon Justice supports the following email notification settings:

  • Account Lockout Notification: Turn on to receive an email if Evidence.com locks your account because you exceeded the maximum number of incorrect login attempts.
  • External Agency Collaboration Notifications: Turn on to receive notifications regarding other agencies that would like to collaborate with you and share evidence.
  • Evidence Delete Digests Notification: Turn on to receive an email about the upcoming evidence deletions summary for the next week in your Evidence.com Inbox.
  • Incorrect Capture Date Notification: Turn on to receive an email informing you about any evidence uploaded by your agency that appears to be recorded more than 14 days ago, which could be indicative of a device with a system clock in need of synchronization with Evidence.com.
  • Category Assignment Notification: Turn on to receive an email when evidence uploaded is also assigned to at least one category that is in the process of being deleted. This notification helps ensure that no evidence is unintentionally deleted during system-initiated evidence deletions.
  • Signal Sidearm Low Battery Notification: Turn on to receive an email when your assigned Signal Sidearm device has a low battery.
  1. Select My Profile.
  2. Select Notifications. If your role allows you to receive email notifications, a setting for each allowed notification appears. If your role does not allow any email notifications, the page includes a "Your role currently doesn't have any email notification enabled" message.
  3. Select each email notification type to turn it on or off.

Change languages

You can choose the language that you see for all labels in your Axon Justice account. Your organization has a default language that is set for every user when your organization was created. The language setting offers you the option to change the default language to the language that you are most comfortable using.

If the language option is not available on the Accounts and Passwords page for your user account, then your organization has requested that the feature be disabled for your organization.

  1. Select your user name.
  2. Select Edit.
  3. In the Language list, select the language that you want to use.
  4. Select Save. You are asked to enter your password to verify the changes.
  5. Sign out and then sign in to your Axon Justice account to apply the changes.

Change your password

Generally, you can change your password as needed. However, your organization may have added certain password configuration requirements for your password. Contact your administrator for information about password requirements.

  1. Select your user name.
  2. Under Security Settings, select Update Password.
  3. Enter your Current Password.
  4. Enter your New Password, then enter it again in the Confirm New Password field.
  5. Select Update.

Reset your password security questions

Axon Technical Support can only reset the password/security questions for users in the default Admin role. If you are assigned any other role besides the default Admin role, you must contact your administrator to reset your security questions.

If your organization uses Single Sign On (SSO) contact your IT department to reset your login credentials.

Forgot Username/Password?

If you have forgotten your password navigate to your Axon Justice sign in page for your organization, select Forgot your username or password?

  1. Enter the email address you use for the account in the email address field, then select which items (Username, Password, or both) you need to recover.
  2. Enter the code shown, then select Submit.

If the email address you entered is in Axon Justice you will receive an email with a link to reset your password or your username, depending on what items you selected.

Forgot Security Question answers?

If you have forgotten your security questions, contact one of your administrator to have them reset credentials on your account.

Axon Technical Support can only reset the password/security questions of customers in the default Admin role. If you are assigned any other role besides the default Admin role, such as a User, you must contact your administrator to reset your password/security questions.

Verify your mobile phone number