Community Surveys

Community Surveys is a community engagement, feedback, and customer service tool.

The solution has three key offerings:

  • Automated Messaging
  • Post-Contact/Community Feedback
  • Employee Feedback

Automated Messaging

This offering provides the following:

  • Allows an agency to provide high levels of customer service for those calling for assistance.
  • Agencies can customize message templates to manage expectations, provide pre-arrival information and updates, and collect feedback.

Post-Contact/Community Feedback

This offering provides the following:

  • Agencies connect to their preferred data source. Most frequently this is their computer aided dispatch (CAD) system, but any system can be utilized. Other options also include RMS and E-Citation amongst others.
  • Community Surveys can connect to your agencies systems through a host of methods to gather the community contact information. This process can be set up in a short period of time and requires limited IT support.
  • We then take the phone number or email of the community member and send agency branded communication to them.
  • A web-based survey is provided that supports multiple-languages and device types so everyone has an opportunity to share information about their interaction.
  • Once feedback is collected, it is aggregated and visualized for your agency.
  • Dashboards can be dynamically filtered, exported for presentations, or shared across your agency and community.

Employee Feedback

This offering provides the following:

  • We realize that an organizations staff are the most important resource we have, with Community Surveys’s employee resources, organizational leadership can gain valuable, on-going insight into the health and pulse of the organization.
  • Surveys are handcrafted for your organizations needs and initiatives, feedback is collected confidentially from your staff so you can ensure the feedback you’re getting is candid, and everything is displayed in our interactive dashboards.
  • We send these employee surveys quarterly and ensure they are themed for actionable and insightful metrics.
  • Surveys can be sent to all staff including sworn, non-sworn, administrative, communications, and others.
  • Delivery methods can include SMS, email, or both.