October 2025
The schedule for the October 2025 release is as follows:
- Customers in the Enterprise region (.ent.evidence.com), Canada (ca.evidence.com), the Netherlands, new European region (.eur.evidence.com), and European legacy region (.eu.evidence.com) regions receive on October 28, 2025.
- Customers in U.S. Federal (.evidence.com) and U.S. law enforcement receive on October 29, 2025.
- Customers in Australia and New Zealand (au.evidence.com), South America (.la.evidence.com), and the United Kingdom receive on November 4, 2025.
For information on the update schedule times for your region, refer to the Axon Evidence Maintenance Schedule on the Axon website.
We don’t expect any downtime during this update.
Additional help documentation for the products included in these release notes is located at axon.com/help.
Download this month's release notesCore platform and UI updates
“All Time” audit period option restored for more audit trails
Case, user, agency, group, device, Respond, and Community Request audit trails will all again have the “All Time” option for the audit period option. The default selection when building the audit trail remains at 2 weeks.
Partner API updates
The Axon Evidence Partner API Guide has been updated with the changes to the Partner API. You can view the API Guide at https://developers.axon.com. If you are unable to access the API Guide site, see Accessing the Axon Developer Community.
The following changes are part of the Axon Partner API for October:
- We are updating rate limits across most API endpoints. Make sure your API clients support dynamically retrying requests that fail due to an HTTP 429 error. See API Responses and Error Handling to learn more.
AI-powered features
Features including the AI Era Plan tag (AI Era plan) use artificial intelligence to provide insights, recommendations, or analysis based on available data and user inputs. These outputs may include inaccuracies, limitations, or outdated information. These tools are designed to support—not replace—professional judgment, legal interpretation, and human oversight. Users are responsible for carefully reviewing and verifying AI-powered content before acting on it. Axon continually works to enhance AI accuracy, mitigate bias, and uphold ethical standards. Learn more at Axon AI.
Looking for what's next? See the Coming Soon section for AI-powered features planned for future releases.
Axon Evidence
Axon Evidence
Extending retention periods permissions and configuration
The ability to extend evidence retention is controlled through a new, separate permission within Evidence Management on the Roles and Permissions page. For more information, see Extending Retention Periods.
Brief One Transcript Summaries and Moments (US law enforcement, only)
We are introducing Transcript Summaries and Transcript Moments, two AI-powered tools to improve video and audio evidence review. Transcript Summaries automatically generate concise overviews of transcripts, helping you quickly understand key events. Transcript Moments identify and timestamp the most important excerpts (e.g., Miranda rights). Together, they convert footage into clear, searchable insights. For more information, see Brief One Transcript Summaries and Moments in Axon Evidence.
Axon Auto-Tagging
Metadata Suggestions in the Axon App
This feature helps customers quickly categorize videos such as equipment testing, training, or accidental recordings. It allows agencies to set a recommended duration range for these types of videos. If a video remains untagged for 48 hours and its duration falls within the configured range, Auto Tagging automatically suggests the appropriate category for the video. For more information, see Metadata Suggestions.
Axon Auto-Transcribe
New transcription and translation languages generally available
The following languages are now generally available for transcription and evidence translation:
- Dutch (Netherlands)
- French (Canada)
- French (France)
- German (Germany)
- Italian (Italy)
- Portuguese (Brazil)
- Spanish (United States)
Axon Performance
Resolved issues
- We resolved an issue where TASER 10 armed event counts differed between the Axon Performance TASER dashboard and device logs. Training events are now excluded from the Performance dashboard to ensure alignment with TASER 10 logs and provide more accurate reporting.
- We addressed a power cycling issue affecting how devices were factored into calculations. Moving forward, devices with no power cycling activity (such as power off/on, docking, or reassignment) within a 24-hour period will now be correctly handled in metrics related to sleep mode and power cycling.
- Previously, dashboards could display negative sleep cycling percentages in rare cases where total sleep mode time exceeded undocked powered-on time (for example, when a sleep session started before the selected date range). These instances now display as 0% instead of a negative value, ensuring consistency with overall aggregation logic.
Case Management
Resolved issues
- Replaced “Case Title” with “Case ID” in audit events for adding evidence to case in the Evidence Audit Trail. The new terminology will be used for the related audit trails exported after October release.
- Fixed a regression causing the "Not Shared To" filter to exclude unshared cases and return incorrect results.
Policy Chat
Keyword detection
Policy Chat is able to distinguish a keyword search compared to a question and respond accordingly.
If a keyword search is detected, e.g., "use of force", "leave policy", "TASER", Policy chat returns a list of relevant policies. Policies cited can be opened. If a question is asked, Policy Chat answers the question and provides citations. For more information, see Using Policy Chat.
Third-party video support updates
This month’s update expands support for several video formats and improves playback reliability across a wide range of systems. Key highlights include the following:
- Bosch: Improved playback support for BVMS and DXA formats, including more reliable multi-stream handling and better video smoothness.
- ACTi: Extended V23 parser to better support audio variations from ACTi V2x series devices.
- Milestone: Added support for embedded audio, improving audio playback in exported files.
- ExacqVision: Enhanced audio decoding for .exe exports with AAC audio.
- Vicon: Now supports channel names and numbers in exported video.
- Network Optix Ecosystem: Improved compatibility with .nov files from DW Spectrum, Hanwha Wisenet WAVE, and Nx Witness.
- Panasonic / i-PRO: Expanded support for .n3r files, improving timestamp accuracy and playback stability
- NiceVision / Hikvision: Enhanced support for .nvf files with improved decoding reliability.
- Timespace: Fixed audio playback in .xba files from Timespace DVR systems.
- Other Improvements:
- Added support for Eyeonet_BKFL and Cryptovision-encrypted containers
- Improved decoding of MPVC_H264 files
If you encounter an unsupported format, contact [email protected].
Mobile
Axon App
AI Auto Tagging - Beta
This beta feature tags evidence from nearby Body cameras to relate it to evidence from the first camera at the scene and suggests categories based on the evidence transcript. If your organization wants to be involved in the beta of this feature, contact your Axon representative. See AI Auto Tagging to learn more.
Axon Evidence Sync
Evidence Sync Firmware Update 3.23.10
General availability targeted for early November. Includes behind-the-scenes improvements to enhance authentication security and reliability. Older app versions will no longer be supported and will display a warning when opened. See Keep your Axon apps up to date for more information.
Coming soon
Admin Console
We are introducing a new navigation experience for the Admin Console. Designed with your feedback in mind, the redesigned layout makes it easier for administrators to find the right tools, manage settings, and keep everything organized.
The updated Admin Console features a modern menu with clear categories, collapsible sections, and built-in search to help you quickly reach the tools you need. You will also have the flexibility to personalize your view with light and dark modes.
To make the transition smooth, admins will be able to switch between the classic and redesigned versions during rollout—giving you time to explore the improvements at your own pace.
The new Admin Console is intuitive, organized, and efficient so you can spend less time searching and more time focusing on what matters most.
Watch a recording of the New Admin Experience Overview webinar.
Redesigned Axon Evidence
The global launch of the redesigned Axon Evidence is scheduled for December 2, 2025.
We’re extending early access so more organizations can explore the redesign. Admins can enroll by October 31, 2025 to receive hands-on access starting the first week of November 2025. Use the early access form to participate.
The new experience delivers a modern layout, streamlined sidebar navigation, and intuitive workflows that make it easier to find, organize, and manage your evidence. You’ll notice a simplified interface that adapts to how you work—featuring light and dark mode, collapsible navigation, and enhanced search options with map-based filtering. While you are getting familiar with the redesigned Axon Evidence, you can switch back to the legacy version at any time.
Learn more and access training resources:
- Explore how-to topics on our Redesigned Axon Evidence landing page
- Access the Admin support toolkit for resources to support administrators as you guide your teams through the transition.
- Watch recorded webinar sessions, including Redesign Overview, New Admin Experience Overview, and Final Redesigned Axon Evidence.
New sub-domain for the Axon Admin Console
Coming in March, we are migrating Axon Admin Experience in Axon Evidence to a new dedicated sub-domain: "admin.<region code>.axon.com". This update ensures the administrator application is hosted on a dedicated sub-domain, improving reliability, reducing potential points of failure, and making it easier for IT teams to manage access controls in Axon Evidence. The new Admin sub-domain will be used in all regions. The current domain and URI path will remain accessible during the transition period.
Required Actions:
To prepare, please review and update firewall/network policies to allow access to "admin.<region>.axon.com".
Verify with your IT/security team that any allowed lists or security groups are updated accordingly. Complete these updates before March 1st, 2026 to avoid disruptions. If you need any support or concerns about this change, please reach out to [email protected].
| Customer Region | Customer Domain | New Admin Domain |
|---|---|---|
| Australia/Southeast Asia | <agency>.au.evidence.com | admin.au.axon.com |
| Canada | <agency>.ca.evidence.com | admin.ca.axon.com |
| Commerical/Enterprise | <agency>.ent.evidence.com | admin.ent.axon.com |
| European Union | <agency>.eur.evidence.com | admin.eur.axon.com |
| European Union (Legacy) | <agency>.eu.evidence.com | admin.eu.axon.com |
| Germany | <agency>.de.evidence.com | admin.de.axon.com |
| Latin America/South America | <agency>.la.evidence.com | admin.la.axon.com |
| United Kingdom | <agency>.uk.evidence.com | admin.uk.axon.com |
| United States Federal | <agency>.us.evidence.com | admin.axonfed.us |
| United States Government/Law Enforcement | <agency>.evidence.com | admin.usa.axon.com |
Axon Evidence
Axon Community Request
Area Request: New functionality is coming in December called Area Request. Area Request allows city or county law enforcement agencies to geo-fence an area on a map and invite Ring smart camera owners to share video evidence related to an incident in minutes, while preserving privacy, choice, and chain of custody. The goal is to improve time-consuming door-to-door canvassing with instant digital outreach, accelerating case resolution.
New
My90
Community Notify: Launching this November, Community Notify takes communication and transparency to the next level. Built into My90, it automatically sends pre-arrival, delayed arrival, and post-contact messages using CAD data, helping agencies stay connected with their communities. The rollout begins with active My90 customers with a Fusus CAD Core and will then expand to all My90 customers through the end of the year. With Community Notify, agencies can drive efficiency in incident response, provide the community with transparency, and build trust by managing expectations.
Active My90 agencies will receive updated information. For more information or a demo, please contact your Axon representative.
New
Axon Academy
A redesigned Axon Academy is coming soon, with an improved user experience that makes it easier to find and use the training resources you need. The new platform requires Axon Evidence credentials to sign-in.
