Network troubleshooting: Status page errors

We were unable to obtain an IP address from your DHCP server.

Possible Issue	Troubleshooting Steps
Internet port you are using is not active.	Attempt to use a different Internet port, or verify that the current port is active.
Ethernet cable from WAN to Internet port is malfunctioning.	Use a different Ethernet cable.
Agency network only accepts devices with static IP addresses.	You must enter a static IP address, provided by your IT department. For this, click on the networking tab and fill in the required fields.

We were unable to locate a DNS server

Possible Issue	Troubleshooting Steps
Port 53 is blocked.	Confirm that Port 53 is not being restricted by your firewall.
DNS Server address(es) entered incorrectly – This applies only when using Static IP configuration.	Return to the networking tab and verify that the DNS Server address information has been entered correctly.

We were unable to communicate with a network time server

Possible Issue	Troubleshooting Steps
Appropriate port (80 or 443) is blocked.	Confirm that Port 80 or 443 are not being restricted by your firewall.

We were unable to communicate over a secure (HTTPS) channel

Possible Issue	Troubleshooting Steps
Port 443 is blocked..	Confirm that Port 443 is not being restricted by your firewall.

We were unable to contact your network's default gateway

Possible Issue	Troubleshooting Steps
Static IP address entered incorrectly. – This applies only when using Static IP configuration.	Return to the networking tab and confirm that the static IP address has been entered correctly.

Dock registration error codes

Error	Explanation
100010	Invalid Credentials: either a password or username has been entered in incorrectly/misspelled or the domain name is not correct for those login credentials.
100003	A network related issue occurred. If a Static IP address has been assigned to this dock, confirm that all entries are correct and that 2 DNS entries have been added.
100005	There has been too many failed registration attempts. Click the Reset Registration button in the bottom left and once the reset has completed attempt registration again.
100008-1	A network related issue occurred. Reset the dock by pressing the reset button by the WAN port with a paperclip or similar tool. If that does not work, unplug the power for 30 seconds, reconnect the power and allow the dock to reboot (this takes 1-2 minutes). Attempt registration again.
Host Not Found / 100003	No internet connection or the Axon Evidence sub-domain name is misspelled or entered in incorrectly. Possible other issues are a bad internet port, a bad Ethernet cable, or an incorrectly entered in Static IP entry.
1060	“ ****.evidence.com is not a valid hostname” - the sub-domain name is typed in incorrectly.
Error: 1	“ ****.evidence.com is not a valid hostname” - the sub-domain name is typed in incorrectly.
100006	SSL handshake failed - Ensure that your sub-domain name and Evidence.com credentials are all correct.
10020	Access Denied. You do not have permission to view this object: The person attempting to register this dock is not in the default Admin role or their role does not have the Device Administration permission enabled.