Troubleshooting the TASER Weapons Dock

I cannot reach the Status page

  • Ensure that Wi-Fi or any other Internet connection is disabled/disconnected on your computer. If an Internet connection is enabled on your computer, it may interfere with accessing the Axon Evidence (Evidence.com) status page.
  • Confirm that the TASER Weapons Dock is plugged into power and the correct ports are being used.
  • Reboot the dock.
  • If your agency uses the 10.10.1.1 IP address for internal use, contact Technical Support.
  • Ensure that the computer you are connecting to the dock is set to acquire an IP address via DHCP.
  • Try another Ethernet cable connecting your computer to the dock.
  • Try accessing http://10.10.1.1 from a different browser or computer, if possible.
  • It is possible the WAN setting was changed in the past 24 hours. It may be necessary to wait.

The status page is giving an error

If you receive an error that indicates anything besides completing the Axon Evidence (Evidence.com) Authentication, please see Network configuration to confirm network requirements are met.

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