Loading Categories

Before you can tag a recorded video-evidence file with a retention category, you must first retrieve your agency’s retention categories.

Note This procedure requires that Axon View can access the Internet. If a data connection is not available on the mobile device, Axon View cannot complete this procedure.

If you are using an Axon Body 2 and the mobile device is connected to the camera by Wi-Fi, then Axon View can use a cellular data connection. If the mobile device cannot provide a cellular data connection, use the Wi-Fi settings to connect to a network that can provide Internet access.

  1. Ensure that the Axon camera is turned on and connected to the mobile device.
  2. On your device, open the Axon View app.
  3. In the upper left, tap the menu icon.
  4. The Settings screen appears.
  5. Under Account Settings, tap Agency.
  6. The Agency Lookup screen appears.
  7. Tap youragency and type the unique first part of your Axon Evidence.com agency URL.
    Example: If your agency URL is AxonPD.evidence.com, type AxonPD.
  8. Tap Continue.

If the categories load correctly, you will be redirected automatically to the Settings screen. Next to Agency, your agency name will appear.

To confirm that the categories loaded properly:

  1. Return to the evidence review screen and tap a video.
  2. Tap Category.
  3. Tap Category again.
  4. Your agency’s retention categories will be listed.