Unable to Pair to a New or Different Camera
Potential Causes
- Your mobile device is paired to another camera.
- The camera is paired to another mobile device.
Steps to Resolve
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Open the Axon View app and tap the lowercase “i” in the top right corner.
Select Forget Current Camera. Attempt the pairing process again.
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Turn off the camera and take it to another room or area without any nearby mobile devices.
Turn the camera back on and attempt the pairing process again.
Last modified - 05 March 2026
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