Admin support toolkit - The redesigned Axon Evidence

Welcome to the redesigned Axon Evidence admin support toolkit. This toolkit is designed to support administrators as you guide your teams through the transition to the redesigned Axon Evidence. It provides ready-to-use resources, training materials, and messaging templates to support adoption and train end users.

Training checklist

  1. Review this toolkit and get familiar with the resources
  2. Communicate the change to all Axon Evidence users
  3. Train your teams
  4. Review common FAQs

Quick start for admins

Training videos

There are five short training videos, each less than two minutes long, that highlight the main updates launching this year. The full set takes under ten minutes to watch. Share these with all end users to support training.

Webinar series

Axon hosted a series of webinars to help you understand what is coming. These sessions include the vision, reasoning, prototype demos, and Q&A. The prototypes and presented launch time-lines shown in the recordings might differ slightly from the final launch experience.

For the most complete overview, start with Final redesigned Axon Evidence, which includes highlights from the first two sessions. Access the full recordings or watch only the demo portions:

Communicate the change

Promotional flyers

Promotional flyers and posters are designed to highlight the short training videos. There are two versions: one covering the redesigned Axon Evidence, and another covering the new Axon Admin Console. Use these flyers and posters in digital or print form to promote the training across your organization.

Online meeting backgrounds

Use these custom backgrounds in your online meeting platforms, like Teams or Zoom, to help drive awareness of the redesign across your organization.

Email signatures and templates

Use these email signatures and templates to promote awareness of the redesigned Axon Evidence and links to training materials.

Email signatures

Optional links to attach:

Email communication templates

To help support communication and training, use and adapt these email templates for your teams.

1. Announcement email

Subject: Exciting updates coming to Axon Evidence this December

Dear Team,

We’re excited to share that Axon Evidence is rolling out the initial phases of a redesign starting December 2, 2025. The updates will provide a more intuitive, modern, and streamlined experience for managing digital evidence. Five key workflows are being improved: navigation, search, evidence details, media player, and the admin experience.

This redesign makes your daily workflows more intuitive with fewer clicks, faster search, and better playback speeds. To get more details, read this article: Introducing redesigned Axon Evidence: built for the way you work.

We will share training resources soon to help you get familiar with the updates.

Thank you for your continued commitment, and stay tuned for more details.

Best,

[Your Name / Agency Admin]

2. Training invitation email

Subject: Training resources available – Get ready for the redesigned Axon Evidence

Dear Team,

As we get closer to the redesigned Axon Evidence release, we want to make sure everyone feels familiar and confident with the new layout and functionality. Axon has created short training videos that walk through the main workflow improvements. Please watch the videos — the full set takes less than 10 minutes.

Digital flyer with QR codes to view the videos

For additional support documentation and articles comparing the legacy version to the redesign, review the following help page: The redesigned Axon Evidence.

Please review these materials ahead of the rollout. They’ll give you the tools to navigate quickly and make the most of the updated experience. If you have questions, don’t hesitate to reach out.

Thank you for preparing in advance!

Best,

[Your Name / Agency Admin]

3. Reminder email

Subject: Reminder – Review training for the redesigned Axon Evidence

Dear Team,

The redesigned Axon Evidence is launching soon!

Please take a few minutes to watch the training videos and review the resources we’ve shared.

Digital flyer with QR codes to view the videos

The redesigned Axon Evidence

These resources will help you be ready to work effectively on launch day when the new design goes live on December 2, 2025.

Thank you for your attention and preparation. Together, we’ll make this transition successful.

Best,

[Your Name / Agency Admin]

More resources to train your team

Help and how-to documentation

Go to the redesigned Axon Evidence help page to access additional support documentation. You will find:

  • Articles to help you and your team get started with the redesigned Axon Evidence
  • Side-by-side comparisons with the legacy version
  • Guidance on how to complete your most common daily tasks

Slide deck

Use this slide deck to present the redesign directly to your organization or share as-is. It covers what is changing, when, and key details on improvements to navigation, search, evidence details, media player, and the new Axon Admin Console.

Download and customize the slide deck as needed:

  • Product detail slides include a short training video — you may remove either the copy or the video
  • If you don’t need to share the admin experience, remove slides 13–14
  • Slide 15 is provided to wrap up the presentation with questions or you can jump into common FAQs starting on slide 16 if you anticipate related questions. You can also add in your own FAQs based on common questions you have gotten about the redesign.

Frequently asked questions

For answers to common questions about the redesigned Axon Evidence, see Redesigned Axon Evidence FAQs.