Troubleshooting
Axon Outpost is designed for continuous, unattended operation. In most situations, issues can be identified through the device's Axon Evidence Device Inventory page or by performing a local status check on the device. Depending on how the device is installed, you may be able to troubleshoot directly or may require assistance from Axon technical support.
Use Axon Evidence to verify device status
When Axon Outpost is not easily accessible (for example, mounted on a pole or placed in a fixed outdoor location), the Axon Evidence Device Inventory page is the primary place to confirm device health. This page displays key indicators including:
- Connectivity status (online/offline)
- Signal strength
- Internal battery state of charge (SOC%)
- External battery SOC% (if a supported external battery module is present)
- Up-time
- Available storage
- Last update timestamps
If the device is online
The device is actively communicating with Axon Evidence you can do the following:
- View all health metrics
- Review battery levels
- Confirm signal strength
- Check recent detection activity
- Use the “Reboot” button
If the device is offline
An offline device is evidence by no recent data received in Axon Evidence and the “Reboot” button is disabled because the device cannot receive commands. Continue with the troubleshooting paths below based on deployment type.
Troubleshooting by deployment scenario
Axon Outpost can be installed in different environments. The appropriate troubleshooting steps depend on whether or not you can physically reach the device.
Fixed infrastructure, not accessible
Use the Device Inventory page in Axon Evidence as your primary diagnostic tool.
What to check
- Connectivity: online or offline
- Battery levels: internal / external
- Signal strength
- Up-time (helps determine if the device has restarted unexpectedly)
- Storage available
What you can do
- If online – Use the Reboot button in Axon Evidence
- If offline – Remote actions are unavailable
If the device remains offline or shows abnormal values
- Inspect the power system if possible (solar, battery enclosure, AC power supply)
- If power is confirmed but device remains offline, contact Axon technical support
Mobile/temporary installation, device accessible
You can interact directly with the Axon Outpost button or pair the device with the Axon Outpost Manager mobile app for diagnostics.
What to check physically
- Perform a status check
- Press the Axon Outpost button on the rear of the device.
- The LED ring shows registration, battery level, connectivity, and ALPR indicators.
- Restart the device
- If power-down is needed: Hold the Axon Outpost button for six seconds.
- If unresponsive: Hold the Axon Outpost button for 12 seconds for a hard reset.
- Pair with the Axon Outpost Manager mobile app (if applicable)
- Hold the Axon Outpost button for three seconds to enter pairing mode.
- Use the Axon Outpost Manager mobile app to connect to the device; the app shows additional status indicators such as registration success, firmware updates, and connectivity.
What you can do
- Verify power source (battery enclosure, solar, AC adapter)
- Check LTE coverage at the deployment site
- Restart the device by holding the Axon Outpost button for six seconds
- Use the Axon Outpost Manager mobile app for deeper diagnostics
If the device does not respond to button presses or remains offline after local checks, contact Axon technical support for next steps.
Resolve common issues
If the problem persists after trying these solutions, contact Axon technical support.
Device offline in Axon Evidence
Likely causes
- Power disruption
- LTE coverage loss
- Device still booting or updating
What to do
- Verify the power system (AC adapter, battery enclosure, or solar configuration)
- If accessible, perform a status check
- If physically inaccessible, rely on Axon Evidence metrics
Low or depleted internal/external battery
What to do
- Confirm external battery enclosure is charged
- Confirm solar is receiving adequate sunlight
- Review internal/external battery SOC% in Axon Evidence
- If accessible, inspect wiring and battery connectors
Weak or no LTE signal
What to do
- Check Signal Strength on the Axon Evidence Device Inventory page
- Following environmental changes (construction, relocation), allow time for reacquisition
- If accessible, press the Axon Outpost button to perform a status check to verify connectivity
- If signal remains weak across multiple checks, consider repositioning
Device not registered
What to do
- Check Axon Evidence to confirm registration status
- If unregistered, use the Axon Outpost Manager mobile app to register the device
Device unresponsive
What to do
- Press the Axon Outpost button to perform a status check and verify operation
- If status check fails, hold the button for 12 seconds for a hard reset
- Verify stable power
Unexpected shutdown or power cycling
Possible causes
- Power supply interruption
- Extreme temperatures
- Battery depletion
What to do
- Confirm DC power source is stable
- Ensure device is within -30–70 °C before reapplying power
- Hold the Axon Outpost button for 12 seconds for a hard reset if needed
When to contact Axon technical support
Contact Axon technical support if:
- The device remains offline despite stable power
- The LED ring shows persistent red indicators
- A hard reset does not restore normal operation
- LTE connectivity does not recover after extended periods
- Registration cannot be completed
- The device is unresponsive and cannot be accessed physically
- The device is mounted in a location that prevents local troubleshooting
Before contacting support, gather:
- Device serial number
- Axon Evidence Device Inventory screenshot (if applicable)
- Observed LED ring behavior during a status check (if applicable)
- Power source information (AC, solar)
- The approximate time the issue began
