System requirements
Supported browsers
Axon Respond Web supports the latest release of the following desktop browsers:
- Apple Safari
- Google Chrome
- Microsoft Edge (Chromium-based)
- Mozilla Firefox
Respond Web does not support the following desktop browsers:
- Microsoft Edge (non-Chromium based)
- Microsoft Internet Explorer
- Brave and other custom browsers
Respond Web does not support mobile browsers, but the mobile app is available for:
- Android
- iOS
Limitations
Due to a known issue in Firefox, livestreaming can fail when attempting to view two or more streams at the same time.
CPU, GPU, and RAM requirements
Respond Web requires a PC to have a 64-bit CPU, 64-bit operating system, and minimum 8 gb of RAM.
It requires GPU (Graphics Processing Unit) hardware acceleration to be turned on. To check your computer, type chrome://gpu/ in the address bar of a Chrome browser and press Enter. The entry for WebGL, shown at the bottom of the sample screen below, should read "Hardware accelerated." If it does not, contact your IT support to enable hardware acceleration on your computer.
Bandwidth requirements
Respond livestreaming requires a minimum download bandwidth of 10 Mbit/s. This will support approximately five concurrent livestreams. Each additional concurrent livestream will require approximately 2 Mbit/s additional download bandwidth.
Evidence.com network traffic should not be subject to bandwidth rate-limiting or quality-of-service-lowering policies. Insufficient available bandwidth can cause stream failures, delays in starting streams, and stalls during the stream.
Updates to the Respond map display, especially downloading map tiles when actively scrubbing or zooming, can cause spikes in bandwidth use. Camera and vehicle position updates also consume bandwidth. Along with all other concurrent uses of the Internet, this competes with the livestreaming data and must be considered when determining the bandwidth available for livestreaming.
Body-worn cameras must have access to LTE service. A livestreaming BWC consumes approximately 2 Mbit/s.
