TASER 10 introduction

This guide helps you get the most out of your TASER weapons by leveraging Axon's integrated software ecosystem. It walks through initial setup, how to monitor your program's health, how to investigate an incident, and how to return equipment. It explains how features work as well as why you might use them. Work through this guide in order for a start-to-finish setup experience or use the links to skip to an area of interest.

We'll discuss important features that make TASER more than just a weapon and how they benefit you, such as how to:

  • Register, configure, and assign your devices
  • Monitor your program's health and status
  • Search and manage asset inventory
  • View and manage weapon evidence
  • Attach expended cartridges to evidence
  • Audit user actions
  • Submit a return
  • Adjust administrative settings

For the hardware side of TASER 10, refer to the TASER 10 User Guide. This guide focuses on software features specific to TASER 10, including Axon Evidence and Axon Device Manager, which you will use to do things like check in equipment and supplies, add users, configure groups and permissions, and run usage reports.

More than a weapon

Smart phones are incredibly useful due to their vast and constantly growing libraries of software applications. Likewise, TASER weapons are greatly enhanced by software in Axon Evidence and the Axon Device Manager (ADM) mobile application.

These systems include numerous and growing sets of tools that make it increasingly easy to run an efficient and effective TASER program. Key features include automated updates, maintenance, audit logging, and secure evidence storage.

Axon Evidence enables a single person or small team to manage thousands of devices with tools that let you:

  • Configure settings remotely
  • Monitor device health
  • Confirm if users follow policy
  • Check inventory levels
  • Track assets through their life cycle
  • Quickly find and review evidence

Let's start with a quick recap on how TASER 10 communicates with Axon Evidence and what TASER 10 brings to the fight, from a data/metrics perspective.

When a user obtains a battery from a networked dock (charger), it includes all the latest agency settings and firmware stored in memory in the battery. When they turn on a TASER 10, it automatically turns on every nearby Axon Body and Fleet camera (if you're using Axon Signal). The weapon records all operations to memory in the battery, which at next docking uploads them to Axon Evidence for use in monitoring system health, monitoring compliance, supporting investigations, audit compliance, and identifying training opportunities.

Because each TASER device is assigned to a user, that user is automatically associated to all evidence created by the device. This assignment maintains chain of custody and user accountability.

I need help with something specific

If you're an administrator of your agency's devices and here because you need help with a specific part of TASER 10 ecosystem, check these topics:

  • Configure Signal activation to choose which Axon cameras should activate for a signal event.
  • Monitor program health on the TASER device dashboard, which consolidates key information you need in one convenient location, including:
    • Errors
    • Handles
    • Batteries
    • Magazines
    • Cartridges and usage
  • Assign users, control settings, track device status, monitor device health, and more with intelligent and easy asset management in Axon Evidence.
  • Search inventory and create equipment profiles
  • Use the Maintenance and repair tracker to log maintenance and repair and receive automated reminders when maintenance is due.
  • Use the Device log to:
    • Define five different event types
    • Associate a cartridge to a deployment log
    • Share
    • Create a PDF to save as evidence
    • Summarize usage over the captured time period
    • Track chain of custody with evidence audit trail
    • Validate authenticity with a unique signature
    • Control access
    • Share outside your agency
  • View Pulse graphs
  • View Audit trails for devices and users
  • Create returns