A battery pack status LED is blinking red, yellow, and green while in a TASER Weapons Dock
- Remove and reseat the battery pack and wait two minutes to see if the condition corrects itself.
- If all the battery packs in the TASER Weapons Dock are blinking red, yellow, and green, there is likely a network or service issue. Check with your agency’s IT personnel for any network connectivity issues. If your network is functioning correctly, login to the TASER Weapons Dock and go to the Status page to check the device status. Also, check for any Axon service updates or announcements. If there are no errors, contact Axon Technical Support for any other questions.
- If the battery pack continues to blink red, yellow, and green, place a battery pack that is operating normally in the dock and wait two minutes.
- If the normal operating device blinks red, yellow, and green, there is a network or service issue. Check with your agency IT for any network connectivity issues. If your network is functioning correctly, login to the TASER Weapons Dock and go to the Status page to check the device status. Also, check for any Axon service updates or announcements. If there are no errors, contact Axon Technical Support for any other questions.
- If the normal operating device is not blinking red, yellow, and green after two minutes, reconnect the original device, login to the TASER Weapons Dock, and go to the Status page to check the device status. If there are no errors, contact Axon Technical Support for assistance.
Dock LEDs are blinking red repeatedly
The dock has been unregistered and is not uploading. If a dock has been offline for more than 90 days, it is automatically unregistered. An admin must complete the registration process to reconnect the dock.
