Create and finalize notes

In the Axon Notes module, you can create detailed field notes during your shift, finalize them when complete, and add supplement notes if updates are needed later. If you temporarily lose network connectivity, you can continue working offline and sync your changes and finalize your notes when you are back online. Whether you're using a mobile device or a computer, you can include names, vehicles, attachments, and shift details in each note to capture all relevant information.

Create notes

To create a new note, select the Plus icon > Create note (mobile) or Create note (computer). If your organization has configured custom note types, you can select which note you want to create after selecting Create note.

Once the note has been created, you can add different kinds of information:

• Text
• Names
• Vehicles
• Files

If you are using the Axon app and lose network connectivity, you can still create a new note or continue working on a note that was previously opened on your device. Some functionality, such as dictation, adding people to notes, and finalizing notes is not available while you are offline. See Offline notes for more information.

Add text

Add text by typing in the text area. You can also dictate by pressing the microphone icon (mobile) / Start dictation (computer). (Dictation is not available when you are offline.)

Quickly add the current date and time on mobile by selecting the clock and calendar icons. Depending on your device screen size, you may need to scroll up or down to show these icons, as they could be hidden initially behind your device's keyboard.

When using Notes on mobile, select More actions [...] > Show tools to reveal note formatting options (heading, bullet lists, numbered lists, etc.)

To undo an action while working on a note, select the back arrow in the toolbar. This option is available on both desktop and mobile.

Add names

There are two types of people you can add to a note:

• Known: A known person is someone who can be positively identified. This could be someone whose identity is fully confirmed, such as a person who has presented valid identification or has been recognized by someone else. A known person can also be partially known. For example, if witnesses report seeing a male in a blue sweater running from the scene, this individual is considered a known person because some identifying information is available.
• Unknown: An unknown person is someone who cannot be identified or described. For example, if a car is broken into with no witnesses, the person who committed the break-in would be considered an unknown person.

Note that you cannot add people to notes while you are offline.

To add a Known person to a note, take these steps:

1. Select Add in the Names section (mobile) or Add name (computer).
   • When writing the note on a computer, select Known for the person type.
     
2. To avoid creating a duplicate profile, enter information in the search fields to see if that person already exists in the database.
   
   • Select a name to open a preview of that person's profile. Select Import and update to add that person to your note. After adding a person to a note, you can edit any of the fields to update their identity, description, or contact information.
     
   • If you don't find the person in the database after searching for them, you can add them by selecting Add new (mobile app) or New person (computer).
     

To remove a person from a note , select More actions [...] > Remove person (mobile) or Actions > Remove person to remove them. If the person you added was someone who already existed in the database, you can also select Remove person in the orange banner at the top of the screen.

When you add a person to a note, the Associations section on their profile updates to reflect their involvement in the note. This Associations section only appears when you are viewing person profiles on a computer.

Add vehicles

To add a vehicle to a note, take these steps:

1. Select Add in the Vehicles section (mobile) or Add vehicle (computer).
   
2. To avoid creating a duplicate profile, enter information in the search fields to see if that vehicle already exists in the database.
   
   • Select a name to open a preview of that vehicle's profile. Select Import and update to add that vehicle to your note. After adding a vehicle to a note, you can edit any of the fields to update its information.
     
   • If you don't find the vehicle in the database after searching for it, you can add it by selecting Add new (mobile app) or New vehicle (computer).
     

To remove a vehicle from a note , select More actions [...] > Remove vehicle (mobile) or Actions > Remove vehicle to remove it. If the vehicle you added already existed in the database, you can also select Remove vehicle in the orange banner at the top of the screen.

Add files

To add a file to your note, select Attachments (mobile) or Files (computer).

In the mobile app, you can either select Take photo to open your device's camera, or Select file to chose a file you already have on your device. Once you add files to the note, the buttons will disappear. You can find the Take Photo and Select File options by selecting +Add.

If you are creating your note on a computer, you can instead select Upload file to add a file from your computer.

When a file is added to a note, it is also uploaded to Axon Evidence as a piece of evidence. To view the evidence details on mobile, select More actions [...] > View evidence details. To view evidence details on a computer, select the file name. The evidence details page in Axon Evidence will open in a new tab.

To remove a file from a note on mobile, select More actions > Detach from report.To remove a file from a note on a computer, select Actions > Remove. Removing a file from your note does not delete it from Axon Evidence. To completely delete a file, you must open Axon Evidence and delete the file from there. For more information about deleting files from Axon Evidence, see the Axon Evidence user guide.

Create supplement notes

Once it is finalized, a note can no longer be edited. However, if you later need to add or adjust the information in a note, you can add a supplement. To do this, open the note and select:

• Mobile: More actions [...] > Add supplement note.
• Computer: Actions > Create supplement.
  

The supplement opens, and you can add additional information text, people, vehicle, and files as you would when creating a new note. You can tell you are working on a note supplement because a "-2" appears at the end of the Note ID. If you were to add an additional supplement, you would see "-3" and so on.

View supplements and original notes

When you open a supplement note on mobile, the sections for the supplement appear at the top of the screen, and the original note, plus any other supplements appear at the bottom. Select View note to view all content in the original note or any of the supplement notes.

When opening a supplement note on a computer, you see the full note profile. Scroll down to the Notes reports section at the bottom of the page to see the original note, as well as all supplements created for it. The original note appears at the top of the list above any supplement notes that have been created.

Finalize notes

After you have finished adding all necessary information to your note, select Finalize (mobile) or Submit (computer) to finalize the note. (Finalization is not available when you are offline.)

Once finalized, you can no longer edit a note. However, if you later need to add or adjust the information in a note, you can add a supplement to the note.

You can quickly find all of your finalized notes by selecting Finalized when viewing your list of all notes.