Compliance and security
Single sign-on
The Axon Respond mobile app supports single sign-on (SSO). If your agency has SSO enabled and you enter the agency domain, the app opens your agency’s SSO page in a browser window. After you sign in with your SSO credentials you'll be directed back to the app.
Multi-factor authentication
The Respond app supports multi-factor authentication (MFA). If you sign in and your agency uses MFA, you'll be prompted for either an MFA code or answers to security questions, depending on how it's configured.
The MFA code is sent by email, text message, phone call, or a mobile authentication app. Enter the code to complete the sign-in.
Learn more about MFA in the user guide or admin guide.
IP address exceptions
Respond mobile is on the Axon Application Exceptions on the IP Address Settings page in Axon Evidence. This lets administrators exempt it from agency IP restrictions so it can be used while inside an agency that uses IP restrictions.
Until this option is available, sign into and use the app from outside an agency’s network. Or, an Axon Evidence administrator must add the IP address for each user’s device to the list of allowed IP addresses.
Audit trail
When a user signs into the mobile app and accesses a livestream, the following information is logged in the user and device audit trails:
- The user audit trail shows the date, time, IP address, and client that user signed in from.
- The device audit trail shows the date, time, and user information when a user requests, accesses, and exits a livestream.
