FAQ
In addition to these FAQs, see Troubleshooting. For additional help, contact Axon Technical Support.
Respond web and mobile
Why does location reporting show a circle with a radius instead of an accurate location on the map?
Because GPS accuracy can vary. The blue circle is a visual indication of the approximate camera location. The camera is in the circle, but not necessarily in the center.
Why aren't all the officers on shift showing up in the user list and Respond map?
A camera must have recorded in the last four hours to show up in the user panel on the left of the screen in Respond Web and on the User screen of the app. For the cameras to show up on the map, they must have acquired a location fix during that recording.
How do I zoom out of the map when I click on a livestream?
On a browser, zoom in or out with the + or – buttons or use the mouse wheel. To zoom out to all the cameras currently on the map, select View All Officers.
On the mobile app, use a pinch gesture to zoom in and out.
What does a number on a map location mean?
The number indicates multiple cameras at the location. Click on the number or zoom in to see individual camera markers.
What does a red circle around a marker mean?
The red circle indicates an alert associated with the map. Alert status drops off after eight hours on the Respond page and four hours on the app.
How long do high priority alerts display in Respond?
After the alert is reported, high priority alerts remain on the map for eight hours in a browser page and four hours in the mobile app.
Respond for the web
How do I access the Respond audit trail?
Respond information is contained in the agency Respond audit trail, along with the individual device and user audit trails. The agency Respond audit trail consolidates all Respond information, such as which users accessed the map or a livestream, into a single audit trail. The device and user audit trails show Respond information for those specific devices and users.
The agency Respond audit trail is at Admin > Respond settings. You need permission to view the audit trail and permission to access the profile page.
How do I access the video after a livestream has ended?
You can only livestream cameras that are actively recording. All recorded videos, whether livestreamed or not, save on the camera and upload to Axon Evidence the next time the camera is docked (or through View XL standalone mode).
