Axon may schedule and plan maintenance windows outside of the timeframes detailed in Scheduled Routine Maintenance.
Patches and emergency releases are used to deliver ad hoc application fixes and are typically seamless to customers. Whenever possible, patches and emergency releases are deployed during off-peak hours and without downtime. Emergency releases are conducted on an as-needed basis and can occur any day of the week.
Axon Device Firmware Updates
Firmware updates and enhancements to Axon Devices are pushed from Axon Cloud Services. Customer interaction is not required. Updates are retrieved, installed and validated during the normal device charging and data transfer process. Firmware updates are systemically rolled out to customers in waves.
Notification of Maintenance
Notification of upcoming routine maintenance is not provided in advance unless there has been a change to the routine maintenance schedule. Approximately one (1) week prior to the routine maintenance, release notes are provided to Evidence.com customer administrators.
If planned maintenance is required, Axon will communicate via email to Evidence.com customer administrators at least one (1) week in advance.
In the event of scheduled routine or planned maintenance that requires customer action (e.g. updating network settings), Axon will communicate via email at least sixty (60) days prior to the maintenance. Please Note: If emergency maintenance that requires customer action is necessary, customers may be notified less than one (1) week in advance.