Evidence.com Maintenance Schedule
Last Updated: March 13th, 2018
The Evidence.com Maintenance Schedule outlines the preferred windows in which Evidence.com is maintained and may be unavailable to customers. During maintenance, the service is upgraded to provide customers with new features and enhancements. Additionally, maintenance windows are used to update the service to ensure its' security, availability and performance. Updates to the Evidence.com Maintenance Schedule will be posted on this website.
Scheduled Routine Maintenance
Routine maintenance is scheduled on the fourth Tuesday of each month in Pacific Time (PT)* as follows:
|Deployment||Day of Week (PT)||Pacific Time (PT)*||Coordinated Universal Time (UTC)|
10:00 - 11:00
17:00 - 19:00
13:00 - 14:00
20:00 - 22:00
13:00 - 14:00
20:00 - 22:00
14:00 - 15:00
21:00 - 23:00
16:00 - 17:00
23:00 - 01:00***
21:00 - 22:00
04:00 - 06:00****
* Pacific Time (PT) observes daylight savings. UTC time data is reflective of maintenance windows regardless of daylight savings observation. Refer to UTC to calculate local time of maintenance.
** Maintenance performed on Evidence.com UK and Evidence.com AU a week after the fourth Tuesday of each month
*** Time period includes time on Wednesday in UTC
**** Time period is on Wednesday in UTC
Axon may schedule and plan maintenance windows outside of the timeframes detailed in Scheduled Routine Maintenance.
Patches and emergency releases are used to deliver ad hoc application fixes and are typically seamless to customers. Whenever possible, patches and emergency releases are deployed during off-peak hours and without downtime. Emergency releases are conducted on an as-needed basis and can occur any day of the week.
Axon Body, Body 2 and Flex Firmware Updates
Firmware updates and enhancements to Axon Body, Axon Body 2 and Axon Flex are pushed via the Axon Docking Station and Evidence Sync. Customer interaction is not required. Updates are retrieved, installed and validated during the normal device charging and data transfer process. Firmware updates are systemically rolled out to customers in waves.
Notification of Maintenance
Notification of upcoming routine maintenance is not provided in advance unless there has been a change to the routine maintenance schedule. Approximately one (1) week prior to the routine maintenance, release notes are provided to Evidence.com customer administrators.
If planned maintenance is required, Axon will communicate via email to Evidence.com customer administrators at least one (1) week in advance.
In the event of scheduled routine or planned maintenance that requires customer action (e.g. updating network settings), Axon will communicate via email at least sixty (60) days prior to the maintenance. Please Note: If emergency maintenance that requires customer action is necessary, customers may be notified less than one (1) week in advance.