Evidence.com Maintenance Schedule

Last Updated: October 2nd, 2017

The Evidence.com Maintenance Schedule outlines the preferred windows in which Evidence.com is maintained and may be unavailable to customers. During maintenance, the service is upgraded to provide customers with new features and enhancements. Additionally, maintenance windows are used to update the service to ensure its' security, availability and performance. Updates to the Evidence.com Maintenance Schedule will be posted on this website.

Scheduled Routine Maintenance

Routine maintenance is scheduled on the fourth Tuesday of each month in Pacific Time (PT)* as follows:

DeploymentDay of Week (PT)Pacific Time (PT)Coordinated Universal Time (UTC)
Brazil

Tuesday

10:00 - 11:00

17:00 - 19:00

Australia

Tuesday

13:00 - 14:00

20:00 - 22:00

European Union

Tuesday

13:00 - 14:00

20:00 - 22:00

United Kingdom**

Tuesday

14:00 - 15:00

21:00 - 23:00

Canada

Tuesday

16:00 - 17:00

23:00 - 01:00***

United States

Tuesday

21:00 - 22:00

04:00 - 06:00****

* Pacific Time (PT) observes daylight savings. UTC time data is reflective of maintenance windows regardless of daylight savings observation. Refer to UTC to calculate local time of maintenance.
** Maintenance performed on Evidence.com on Azure in the UK a week after the fourth Tuesday of each month
*** Time period includes time on Wednesday in UTC
**** Time period is on Wednesday in UTC

Planned Maintenance

Axon may schedule and plan maintenance windows outside of the timeframes detailed in Scheduled Routine Maintenance.

Emergency Maintenance

Patches and emergency releases are used to deliver ad hoc application fixes and are typically seamless to customers. Whenever possible, patches and emergency releases are deployed during off-peak hours and without downtime. Emergency releases are conducted on an as-needed basis and can occur any day of the week.

Axon Body, Body 2 and Flex Firmware Updates

Firmware updates and enhancements to Axon Body, Axon Body 2 and Axon Flex are pushed via the Axon Docking Station and Evidence Sync. Customer interaction is not required. Updates are retrieved, installed and validated during the normal device charging and data transfer process. Firmware updates are systemically rolled out to customers in waves.

Notification of Maintenance

Notification of upcoming routine maintenance is not provided in advance unless there has been a change to the routine maintenance schedule. Approximately one (1) week prior to the routine maintenance, release notes are provided to Evidence.com customer administrators.

If planned maintenance is required, Axon will communicate via email to Evidence.com customer administrators at least one (1) week in advance.

In the event of scheduled routine or planned maintenance that requires customer action (e.g. updating network settings), Axon will communicate via email at least sixty (60) days prior to the maintenance. Please Note: If emergency maintenance that requires customer action is necessary, customers may be notified less than one (1) week in advance.